Interpersonal Communication Flashcards
(47 cards)
Interpersonal communication
Process by which people exchange information
Modes of Communication
Transmission of Information
Communication Cycle
Sender > Send > Receiver (receiver then becomes sender)
Components of Communication
Word Choice, Tone, Context, Listening, Body language,
Context
surrounding environmental influences & existing circumstances in which communication takes place
4 Communication Styles
1.Direct,[Socializer] Open, [Relater] Indirect, [Thinker] Guarded
Emotional Hijacking
Emotional responses overrule logical responses. Emotions control behavior.
Emotional Intelligence (EI/EQ)
Ability to recognize & understand emotions in yourself & others. Manage behavior & relationships.
Personality, character
Open - expressive/relationship focused
Guarded- favor facts, data & tasks
Direct - Extroverted
Indirect - introverted
IQ
Measures ability to learn/fixed at young age
EQ
flexible skill can be learned over time. Emotions
Emotional Intelligence (EI/EQ)
Personal Competence
Social Competence
Personal Competence
self-awareness and self-management
Social Competence
Social-awareness and relationship-management skills
Self-Awareness
understanding your natural tendencies in a situation
Self-management
using self-awareness to determine your course of action/inaction; self-control
Social-awareness
ability to understand what others think and feel, empathy
Relationship-management
ability to manage stress and conflict. Time and effort to build satisfying relationships.
Descriptive Feedback
facts, stating what didn’t work and why
Prescriptive Feedback
Offer solutions, sandwich technique
Constructive
Productive conflict, build and improve relationships. Agreements reached and understanding.
Destructive
Conflict that can damage performance, relationships, etc. Preventing and resolving.
Handling Gossip
- Listen for emotion
- Don’t stay silent
- Change the subject
- Distance yourself
Persuasion
Convincing someone to do something.
