Interpersonal Communications - Exam III

Question 1

6 Ways to Not Provoke Defensive Communication

Answer 1

1. Evaluation vs. Description
2. Control vs. Problem Orientation
3. Strategy vs. Spontaneity
4. Neutrality vs. Empathy
5. Superiority vs. Equality
6. Certainty vs. Provisional-ism

Question 2

Evaluation vs. Description

Answer 2

Judging vs. “I’ve noticed…..What can we do about….”

Question 3

Control vs. Problem Orientation

Answer 3

saying there’s something wrong
vs.
desire to collaborate, talking about the situation

Question 4

Strategy vs. Spontaneity

Answer 4

manipulation
vs.
no deception, difficult to prove.

Question 5

Neutrality vs. Empathy

Answer 5

lack of concern “All kids do that” or “There’s other fish in the sea.”
vs.
showing that you care

Question 6

Superiority vs. Equality

Answer 6

Better than you, focus on others inadequacies
vs.
trying to communicate a willingness to be equal

Question 7

Certainty vs. Provisional-ism

Answer 7

“know it all” if you don’t agree you’re wrong
vs
realizing that there may be other ideas than your own,
flexible thinking

Question 8

Assertive Communication Define

Answer 8

helps people understand where you’re coming from,

helps minimize the effect of conflict,

open, honest.

Question 9

Non-Assertive

Answer 9

inhibited from expressing self,

allow others to control them,

don’t achieve desired goals because they think others are more important,

MARTYR

Problems - physical, anxiety, high bp, depression, ulcers

Question 10

Aggressive

Answer 10

take others rights away to accomplish goals,

prey on the non-assertive.

“I’m more important than you”

We reward aggression by the aggressor getting their goals

Problems - physical - tense, stressed, high bp, ulcers

Question 11

Assertive

Answer 11

Honest expression of feelings, problem is you may not attain your goals

Question 12

What is the BEST form of Communication

Answer 12

Assertive

Question 13

Romantic Relationships - Attraction (4)

Answer 13

Chemistry =
1. Physical 
2. Proximity
3. Similarity
4. Resources - what we can get out of the relationship (sex, $)
you define your own resources.

Question 14

Romantic Maintenance (3)

Answer 14

1. Openness - self disclosure, positive
2. Assurances - predictable
3. Sharing time

Question 15

3 Marital Types

Answer 15

1. Traditional
2. Independent
3. Separates

Question 16

Traditional Marriage

Answer 16

blending of 2 into 1
woman takes husbands name
high degree of sharing and companionship
roles duties responsibilities defined
avoid conflict

Question 17

Independent Marriage

Answer 17

individual identity more important than the relationship
roles still clearly defined
no typical cleaner or wage earner
deal with conflicts head on

Question 18

Separates Marriage

Answer 18

matter of convenience
little desire to be together
don't share
share little
avoid conflicts
follow traditional stereotyped behavior

Question 19

Maintaining Family Relationships

Answer 19

1. Openness
2. Assurances - know there’s going to be a future
3. Positivity
4. Spending Time Together

Question 20

3 Types of Friendships

Answer 20

1. Reciprocity
2. Receptivity
3. Association

Question 21

Friendships of Reciprocity

Answer 21

ideal friendship share equally

loyal, generous, sacrificed, openness

Question 22

Friendships of Receptivity

Answer 22

imbalance, primary giver and primary receiver
difference in status (age)
Mentor Relationships, Teacher/Student Relationships

Question 23

Maintenance of Frienshipes

Answer 23

1. Rules
2. Openness
3. Assurances
4. Positivity
5. Spend Time Together

Question 24

Professional Communication Networks

Answer 24

regulate flow of communication
What info you’re getting
What channels you get it from
Frequency of info.

Question 25

Types of Communication Networks

Answer 25

1. Formal - can see in organizational charts, clearly defined, tells you what, when, who and where you can speak to someone 2. Informal Network - gossip, non-work related, biased, rules not well defined, MOST ACTIVE DURING TIMES OF CHANGE

Question 26

Power

Answer 26

clearly defined in professional organizations, ability to control people or events balance - symmetrical imbalance - complementary power DEFINES the relationships

Question 27

6 Types of Power

Answer 27

1. Referent 2. Legitimate 3. Expert 4. Persuasive 5. Reward 6. Coercive

Question 28

Referent Power

Answer 28

power over people because they idolize you, they want to be like you

Question 29

Legitimate Power

Answer 29

power over people because of your position or job title

Question 30

Expert Power

Answer 30

power over people due to knowledge/experience "subject specific"

Question 31

Persuasive Power

Answer 31

power over others because of your ability to communicate logically "sales"

Question 32

Reward Power

Answer 32

WORKS BEST | power over others because of ability to give them something

Question 33

Coercive Power

Answer 33

power over others because of ability to administer punishment or take something away