Interpersonal + Job Stress

Question 1

What is social support?

Answer 1

social interactions w/in network of relationships

Question 2

What is Perceived social support?

Answer 2

social resources perceived to be available

Question 3

What is received social support?

Answer 3

social resources actually provided

Question 4

What are the two components of social support?

Answer 4

Structure and Function

Question 5

Social support provides a __________ effect ___________ life stress and individuals who have more __________ __________ are more ___________ to stress

Answer 5

buffering, against, social support, resistant

Question 6

What are some benefits of perceived social support?

Answer 6

increased self-efficacy, empowerment, confidence, social connectedness, decreased loneliness

Question 7

How does social support promote health and well-being?

Answer 7

Stress Buffering Model and Main-Effect Model

Question 8

What is the Stress Buffering Model?

Answer 8

High stress + high social support = benefit; low stress + high social support = no benefit; Social support is beneficial only under stressful situations

Question 9

What is the Main Effect Model?

Answer 9

High stress + High social support = benefit, low stress + high social support = benefit; social support is independently beneficial, regardless of stress levels

Question 10

What is social strain?

Answer 10

interactions that are a source of stress due to draining resources or providing unhelpful assistance

Question 11

Generally, what is interpersonal conflict?

Answer 11

Raised tensions leading to distance and drama

Question 12

What are the 3 factors that contribute to creating distance?

Answer 12

1) Differences 2) Power and Control 3) Responsibility

Question 13

What is the importance of similarities b/w partners in a relationship?

Answer 13

• We are more attracted to people who are similar

Question 14

What happens when there are large differences in relationships?

Answer 14

There will be diverging needs and goals. 3 things that will be needed 1) sacrificing 2) engaging 3) accommodating

Question 15

What are power and control tactics?

Answer 15

When one influences the other person through punishment & trickery

Question 16

What is negative reciprocity?

Answer 16

When one person directs a hostile, angry or accusatory remark towards the other, prompting a negative response = verbal attacks

Question 17

What is the 4 steps of the Demand-Withdrawal Pattern?

Answer 17

1) One person complains/criticizes the other person
2) Prompts other person to get defensive
3) contempt towards the complaining person
4) withdrawal emotionally/physically = stonewalling

Question 18

What is stonewalling?

Answer 18

Withdrawal emotionally/physically

Question 19

4 horsemen of the apocolypse

Answer 19

1) criticism 2) defensiveness 3) contempt 4) stonewalling

Question 20

Game Playing

Answer 20

involves use of deception to get to a goal that one desires

Question 21

What are internal stable attributions?

Answer 21

Attributing the cause of one’s behaviours due to personality or traits

Question 22

What are external unstable attributions?

Answer 22

Attributing the cause of one’s behaviour to temporary situations

Question 23

What are the internal and external attributions of dissatisfied couples?

Answer 23

negative behaviours are caused by internal stable causes, positive behaviours are caused by external unstable causes (ex: Once in a while he is nice)

Question 24

What are the internal and external attributions of satisfied couples?

Answer 24

Negative behaviours are caused by external unstable causes, positive behaviours are caused by internal stable causes (ex: he is always a good person at heart)

Question 25

What are some factors in low drama interpersonal conflict?

Answer 25

Similarities between partners, empathy, and positive reciprocity

Question 26

What is positive reciprocity?

Answer 26

expressing how much one likes their partner's positive qualities and behaviours, accepting responsibility

Question 27

What is the difference between men and women in coping with stress?

Answer 27

Men tend to flee and avoid, women affiliate

Question 28

Why do men tend to avoid and women tend to want to affiliate?

Answer 28

socialization factors discourage men to seek for other support, which explains why they become more independent, confident and dominant

Question 29

What is job stress?

Answer 29

stress that is experienced when demands of one's work exceeds abilities (fight or flight)

Question 30

What is the goal of managing job stress?

Answer 30

to perform in the optimal zone rather than eliminate work stress altogether (Yerkes-Dodson Curve)

Question 31

What is the organizational role model of work stress?

Answer 31

When stress at the workplace involves adjustment to one's work roles

Question 32

What is role conflict and what model of job stress does it associate with?

Answer 32

incompatibility between demands; organizational role model

Question 33

What is role ambiguity and what model of job stress does it associate with?

Answer 33

When the job duties aren't clear; organizational-role model

Question 34

What is role overload and what model of job stress does it associate with?

Answer 34

when the role's job duties demand more than what is resourced; organizational-role model

Question 35

What is the person-environment fit model?

Answer 35

when there's a poor match between the worker and the work environment

Question 36

What is the Job Demands-Control model?

Answer 36

= when experiencing high psychological demands combined with minimal control - strain occurs (job strain model)

Question 37

What does power and control contribute to stress and work?

Answer 37

Autonomy can have positive effects on motivation, commitment and satisfaction = lower perceived stress

Question 38

What is the effort-reward imbalance model?

Answer 38

When there is high cost but low gain

Question 39

What is the Organizational Injustice Model?

Answer 39

= stress occurs when the organization’s interpersonal transactions, procedures or outcomes are perceived as unfair

Question 40

Where is work harassment stemmed from?

Answer 40

Identity group characteristics

Question 41

What is Time Management and its purposes?

Answer 41

using one's time efficiently to accomplish one's goals; 1) reduces feeling of pressure 2) improves productivity 3) frees time for leisure activities

Question 42

What does Time Management help with?

Answer 42

enhances perceived control over time, experience more job satisfaction, reduces job-related somatic tension, manages stress

Question 43

What are some time management strategies?

Answer 43

1) daily time log 2) making goals + prioritizing tasks 3) set boundaries 4) scheduling relaxation time

Question 44

What do primary prevention strategies focus on?

Answer 44

removing stressors, prevention of stressors,