Interpersonal Skills Flashcards
(38 cards)
Why interpersonal skills are critical (4)
- Everyday ‘life’ skills to communicate and interact
with other people - People who have worked on developing strong
interpersonal skills are usually more successful in
both their professional and personal lives. - Employers seek to hire staff with ‘strong
interpersonal skills’ - they want people who will
work well in a team and be able to communicate
effectively with colleagues, customers and clients. - We are social animals - our lives and meaning
emerge out of our relationships with others
What do you need to learn and why? in terms of Interpersonal Skills (6)
1- Understanding yourself in relationship to others
2- Assertiveness
3- Empathy and listening - the building blocks of trust
4- Professionalism in meetings and dealings with others
5- How to be a skilled helper
6- Influencing skills
Self-awareness definition:
Self awarenedd concerns knowing one’s internal states, preferences, resources and intuitions. It contains three competencies:
1- Emotional Awareness
2- Accurate Self-Assessment
3- Self-Confidence
Definition- Emotional Awareness
Recognising one’s emotions and their effects
Definition: Accurate Self-Assessment
Knowing ones strengths and limitations
Definition: Self-confidence
A strong sense of one’s self-worth and capabilities
Self-confidence definition:
Your subjective description of who you think you are, filtered through your own perceptions
Who you are is reflected in your : (3)
Attitudes
Beliefs
Values
Attitudes def:
Learned predispositions to respond favourably or unfavourably to something (likes-dislikes)
Beliefs def:
The way in which we structure reality (true-false)
Values def:
Enduring concepts of what’s right and wrong (good-bad)
How the self-concept develop? (4)
1- Interaction with others: The figurative
looking glass. Our self changes because of
how other people respond to us. “we are not
only our brother’s keeper, we are our
brother’s maker”
2- Association with groups: some we are born
into, some we choose. Peer pressure is a
powerful force in shaping attitudes and
behaviour
3- Roles we assume: e.g. gender roles,
4- Self-labels: we interpret our experience,
make judgements about ourselves and
simplify them into labels
What is the Johari Window?
Application can
guide in self-
awareness and
contribute to
interpersonal
communications
4 parts:
1- Open self
2- Blind self
3- Unknown self
4- Hidden self
Self-esteem definition:
It comes from within- our inner voice. It reflects our overall subjective judgement of our own worth. Based on self-concept.
Influenced by personality, by past experiences, successes, failures, and relationships with others.
Sometimes disguised
1-2-1 Communications
Communication Styles:
(4)
Passive
Passive Aggressive
Assertive
Aggressive
Passive Communication:
Putting others needs before your own - Hides your true needs, feelings, emotions, and beliefs.
Passive aggressive communication:
Deceptively putting your needs above others
Assertive communication:
Standing up for your own needs while respecting the needs of others
Aggressive communication:
Putting your needs before the needs of others
What is empathy ?
The ability to emotionally
understand:
* what other people feel;
* see things from their point of
view; and
* imagine yourself in their place.
Essentially, it is putting yourself in
someone else’s position and
feeling what they are feeling.
Whats the importance of empathy? (3)
1- Helps us to cimmunicate our ideas in a way that makes sense to others, and it helps us understand others when they communicate with us
2- In the workplace, empathy can show a deep respect for co-workers
3- An empathetic leadership style can make everyone feel like a team and increase productivity, morale and loyalty
What helps in developing your skills for empathy? (5)
1.Listen carefully to what others are saying
2.Share your own feelings and experiences
3.Don’t jump to conclusions about how someone feels
4.Be aware of your own opinions and how they might colour your
understanding of others
5.Offer your support, whether it’s a helping hand or a listening ear.
COMPARING 1-2-1 WITH OTHER AGRIC.
ADVISORY METHODS
for clients: Most preferred method: unique, own environment, confidential
For advisors: Most expensive, smaller number of clients, widely used, dependent on trust.
What is the preferred communication method for many people?
For many people when it comes to
building trust and collaboration,
face-to face communication
remains the preferred channel
-You need to make sure you don’t undermine trust. “I’ll get back to you tomorrow.” - You need to get back to that person if you are going to say that
