Interview Flashcards
(24 cards)
What is the background of the individual in the text?
Business administration, studied administration and accounting
What tasks did the individual handle in their previous admin role?
- Phone calls
- Emails
- Processed payroll
- Invoicing
- Supported financial documents and reporting
What strengths does the individual bring to the role?
- Positive attitude
- Strong communication skills
- Reliability
- Attention to detail
What is the individual’s approach to client interactions?
Create a welcoming environment and help clients feel supported
How does the individual handle upset patients?
- Remain calm
- Listen and understand
- Show empathy
- Reassure and explain options
What is the individual’s stance on patient confidentiality?
Privacy is critical; all patient information must be protected
What methods does the individual use to stay organized?
- Daily task lists
- Calendars and reminders
- Allow buffer time for unexpected tasks
What did the individual learn from struggling to say no?
Saying yes to everything can lead to mistakes and burnout
Fill in the blank: The individual is confident using _______.
Microsoft Office
What does the individual admire about PRP Imaging?
Strong focus on patient care and professionalism
What does the individual believe is essential for effective teamwork?
Clear communication and supporting the team
What is a key factor in managing multiple tasks according to the individual?
Staying organized is key to remaining calm
How does the individual manage errors?
- Take responsibility
- Communicate promptly
- Correct and document the error
True or False: The individual has experience working in a medical practice.
False
What was the challenge the individual faced while balancing work and study?
Managing workload during payroll periods and assessment due dates
What is one of the individual’s weaknesses?
Struggles to say no
What is the individual’s approach to learning new systems?
Quick to learn and willing to ask for help
How does the individual create a positive impact on clients?
By treating them with kindness and making them feel respected
What is the individual’s goal when dealing with difficult clients?
To make them feel heard and supported
What training opportunity does the individual consider pursuing?
Cert 4 in Medical Practice Assisting
What was the outcome of the team training example provided?
The colleague became confident with the new system within 2 weeks
In the teamwork example, what was the final outcome of the payroll submission?
Submitted ahead of schedule with no errors
Fill in the blank: The individual believes that good customer service can make the biggest difference in someone’s _______.
day
What does the individual consider critical in a healthcare setting?
Understanding that patients may be feeling nervous or unwell
