Interview Questions

Question 1

What year was Citi founded?

Answer 1

Citi was founded in 1812.

Question 2

What was Citi originally named?

Answer 2

‘First National City Bank’.

Question 3

How many countries does Citi operate in?

Answer 3

Citi operates in nearly 160 countries.

Question 4

What is Citi’s mission?

Answer 4

To serve as a trusted partner to clients by responsibly providing financial services that enable growth and economic progress.

Question 5

What are Citi’s core values?

Answer 5

• Doing what is right for clients and employees
• Respect

Question 6

What is the total value of assets held by Citi as of December 2024?

Answer 6

Approximately $2.353 trillion dollars.

Question 7

What rank does Citi hold on the Fortune 500 list?

Answer 7

Citi is ranked 36th.

Question 8

What type of products does Citi offer?

Answer 8

• Consumer banking
• Credit
• Corporate/investment banking
• Securities brokerage
• Transaction services
• Wealth management

Question 9

What innovation did Citi pioneer?

Answer 9

The world’s first ATM.

Question 10

How does Citi support employee development?

Answer 10

Citi supports career development and provides opportunities to grow and contribute to communities.

Question 11

What is a key reason for wanting to work at Citi?

Answer 11

The balance between long-standing stability and commitment to innovation.

Question 12

What technical skills does the individual bring to the role?

Answer 12

• SQL
• Linux
• UNIX
• Python

Question 13

What mindset does the individual possess regarding work environments?

Answer 13

The individual thrives in fast-paced, dynamic environments.

Question 14

What is the individual’s primary aim in the first 30 days of the role?

Answer 14

To gain a deep understanding of the role’s expectations and how it aligns with Citi’s objectives.

Question 15

Fill in the blank: Citi is one of the big four banks within the _______.

Answer 15

US

Question 16

What does the individual see as a critical industry?

Answer 16

Financial markets.

Question 17

How does the individual describe their interest in technology?

Answer 17

Fascinated by technology since a young age, with a passion for its ability to transform lives and businesses.

Question 18

What is a key strength of the individual regarding project delivery?

Answer 18

Attention to detail and commitment to high standards.

Question 19

What is the individual’s approach to continuous learning?

Answer 19

A deep commitment to lifelong learning and a curious, growth-oriented mindset.

Question 20

What experience does the individual have with financial markets?

Answer 20

Solid retail-focused understanding with hands-on exposure to trading dynamics and trade execution.

Question 21

What is the individual’s vision for their career in 5-10 years?

Answer 21

To evolve within Citi, gaining skills for more senior leadership positions.

Question 22

What tools does the individual have experience with in service management?

Answer 22

• ServiceNow
• BMC Remedy
• JIRA
• Confluence

Question 23

What does the individual believe is essential for effective time management?

Answer 23

Respecting both their own and others’ time.

Question 24

What is the individual’s perspective on collaboration?

Answer 24

Excels at building trusted relationships and ensuring alignment across teams.

Question 25

What is one of the individual's learning strategies?

Answer 25

Regularly exploring emerging technologies and trends.

Question 26

What is the individual's commitment to teamwork?

Answer 26

Values teamwork, clarity, and continuous improvement.

Question 27

Fill in the blank: Citi's values emphasize doing what is right for _______.

Answer 27

clients and employees

Question 28

What is the individual's goal regarding operational practices?

Answer 28

To identify opportunities for automation and process improvement.

Question 29

What is the significance of embracing feedback?

Answer 29

Engaging with industry publications, attending training sessions, and collaborating with colleagues helps gain fresh perspectives.

Question 30

What are the key components of self-awareness and empathy?

Answer 30

Reflecting on strengths, weaknesses, and biases; listening to perspectives; acknowledging challenges; tailoring communication.

Question 31

What is an example of being efficiency-driven?

Answer 31

Automating repetitive tasks, introducing project-tracking tools, simplifying reporting workflows.

Question 32

How does being a fast learner benefit an individual in a dynamic environment?

Answer 32

Allows smooth transitions into new roles, tackling emerging challenges confidently, staying ahead of industry trends.

Question 33

What is a potential weakness related to attention to detail?

Answer 33

Advocating for additional refinements can create friction with colleagues who prefer to finalize tasks quickly.

Question 34

What strategies can help manage curiosity-driven eagerness to learn?

Answer 34

Prioritizing tasks, setting clearer boundaries, using time-blocking to avoid overcommitment.

Question 35

How would past co-workers likely describe this individual?

Answer 35

Trustworthy, driven, curious, supportive, and focused on team and business outcomes.

Question 36

List key qualities highlighted by past co-workers.

Answer 36

* Driven * Consistent * Positive * Uplifting * Caring * Trustworthy

Question 37

What are some of the core values and principles?

Answer 37

* Health * Honesty * Trust * Openness * Continuous Growth * Delivery Excellence * Efficiency * Consistency

Question 38

What is the purpose of fostering health in oneself and others?

Answer 38

To create an environment where people feel supported and empowered.

Question 39

What extensive experience does the individual have in leading teams?

Answer 39

Leading teams across multiple roles with a focus on collaboration and technical excellence.

Question 40

What was the role at Lloyds Bank?

Answer 40

Service Engineering Lead, managing a team resolving incidents within SLAs and high-severity incidents.

Question 41

What is the motivation behind setting ambitious goals?

Answer 41

Providing for family and giving them the best life possible.

Question 42

How does the individual manage stress?

Answer 42

Prioritizing physical and mental well-being, staying active, eating nutritious food, and reflecting.

Question 43

What approach is taken when managing work under pressure?

Answer 43

Remain calm and composed, focus on collaboration, maintain high standards, and support colleagues.

Question 44

What is the SLA for P1 incidents?

Answer 44

4 Hours for entire service down, causing major business disruption.

Question 45

What is the SLA for P2 incidents?

Answer 45

8 Hours for partial service disruption with major components impacted but potential workarounds.