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FA training intial > Intial Course Quetions And Info > Flashcards

Intial Course Quetions And Info Flashcards

1
Q

What does the abbreviation ICAO stand for

A

International Civil Aviation Organization

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2
Q

What does ICAO develope

A

Developers international standards and recommended practices to all parts of Aviation for safety in air transportation

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3
Q

What are EASA’s responsibilities

A

Ensure high and uniform level of flight system. Economic development with in the aviation industry, and equal competitive conditions within Aviation in Europe.

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4
Q

What do the national Civil Aviation Authorities do?

A

Is responsible for implementing and customizing national and international regulations. They also are responsible for supervision of airline organizations, aircraft maintenance, aviation education institutions, aircrafts, license holders, airports etc. and that the. current rules and refs are respected and followed at all times.

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5
Q

What is ELFA- and when was it established

A

European low fare airline association
Established in 2003 to ensure that euro authorities make arrangements for free and equal competition in the air, and continuous growth and development of low fares in he future.

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6
Q

Explain what TUC is

A

Time of Useful Consciousness

You need to be alert and conscious

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7
Q

What happens to the air pressure the higher we find ourselves

A

The higher you go the lower the pressure, the thinner the air. Our brain gets deprived of oxygen.

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8
Q

How much do flaps and slats extend the wings

A

20%

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9
Q

What are the 4 forces needed to fly

A

Thrust
Lift
Drag
Weight

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10
Q

Where does thrust come from

A

Engines

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11
Q

Where does drag come from

A

Tail

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12
Q

Where does lift come from

A

Wings

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13
Q

Where does the weight come from

A

Gravity and aircraft

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14
Q

What are ailerons

A

Edge of wing they help the plane tilt and turn with the rudder

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15
Q

Spoilers

A

are at the tail of the plane and tip up and down like the ailerons, they help with breaking and create drag

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16
Q

What is the Rudder

A

One verticle toggle or flip on tail, for steering with the ailerons.

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17
Q

What is the elevator

A

Move up and down on tail help with horizontal tilt

If the elevator goes up he plane goes down
if the elevator goes down plane goes up

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18
Q

WhAt is flap

A

Extension of wing at back trailing end of wing

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19
Q

What is slat

A

Extension of wing at front leading end of wing

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20
Q

Winglets are?

A

Tips of wings for fuel efficiency

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21
Q

4 air traffic communication types

A

Radio
HF (high frequency)
VHF (very high frequency)
Transponder

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22
Q

What does 7700 mean

A

Emergency

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23
Q

What does 7600 mean

A

Lost radio frequency

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24
Q

What does 7500 mean

A

Hyjacked

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25
Q

Engine instruments

A

Engine’s: revolutions
Effect
Oil pressure
And temperature

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26
Q

Flight instruments

A

Show speed
Altitude
Course

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27
Q

System instruments

A

Amount of fuel
Cabin pressure
Hydraulic press

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28
Q

What is the breakdown of the atmosphere

A

Oxygen 21%
Nitrogen 78%
Other gasses 1%

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29
Q

Weather is created in the troposphere

A

We fly just above in tropopause but can go higher to very low stratosphere

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30
Q

Thermal turbulence

A

Hot air bubbles rise as cold hair sinks

Found mostly by small lakes and open area/space

Signs can be mist and humidity

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31
Q

Mechanical turbulence

A

Results from mechanical distribution of ambient wind flow.

This is usually due to obstacles like buildings, mountains, jet blasts

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32
Q

CAT

Clear air turbulence

A

No warning
No system warnings
May happen over long stretches of open seas

Invisible air pockets

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33
Q

Wake

A

Caused by airplanes themselves i.e. Vortex’s created in same manner as an oar in a boat

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34
Q

What is aircraft surface contamination

A

Ice, frost, build up.

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35
Q

Cumulonimbus (CB) clouds

A

Warm air
Humid air
Unstable air

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36
Q

Rime ice characteristics

A

Sudden freezing of water droplets
One on top of another

Ice layers become pours and white

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37
Q

Clear ice characteristics

A

Is formed when large, near freezing drops hit the A/C surface in temps just below freezing

Clear and hard to see

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38
Q

Mixed ice

A

It’s a mix of both clear and rime ice

Glycol and alcohol help to remove

39
Q

CRM

A

Crew response management

40
Q

Define CRM

A

Ability to realize all possible resources around you to be able to achieve the most safe & efficient operation as possible

41
Q

SHELL MODEL

A 
Software
Hardware
Environment
Live ware primary
Live ware secondary
42
Q

What is the culture of CRM

A

Limitations not weaknesses

Culture of lifting, supporting each other

  • united we stand
  • apart we fall

Respect for each other when talking about an incident. Neutralize feelings.

43
Q

What goes into human performance…

E,A,K

A

Experience- on paper and from our own experience
Attitude-always growing, do not get complacent, tangible experience.
Knowledge- have the right attitude, human performance is all related.

Automation- technically fancy stuff, computers

44
Q

What are six different types of limitations

A 
Circulatory system
Sensory system
Information processing
Memory
Perception 
Stress
45
Q

Situational awareness

A

When your perception matches reality

46
Q

What is the greatest enemy to effective communication

A

The illusion of communication

47
Q

Five types of communication

A 
Verbal/oral
Body
Signal
Orders/lights/chimes
Computers
48
Q

What are the 3 characteristics of effective communication

A

Be clear
Be brief/ brevity
Show empathy

Active listening

49
Q

Ways to listen

A 
Prepare to listen
Be open
Stay on topic
Evaluate message
Avoid judgement (neutralize feelings)
50
Q

Shared awareness

A

Common awareness of a situation

51
Q

ABCD 30 second review

A 
A = aircraft - door and everything in its place
B = brace - correct position (can increase survival
C = commands - to communicate with Pax and each other
D = duties getting in or out of the aircraft (dawning the aircraft)
52
Q

Hyper stress

A

Stress from work

53
Q

EU stress

A

Beneficial stress

54
Q

Hypo stress

A

Boredom or restless stress

55
Q

Psychological stress

A

Lack of control, schedule, anxiety over courses, career prospects, development

56
Q

Ways to combat stress

A 
Think positive 
Use support system
Exercise + workout
Laughing
Take your time for yourself
57
Q

Signs of stress in your mind

A

Worry
Judgement
Nightmares

58
Q

Signs of stress in your body/physical

A

Headache
Rashes
Muscle tension
Shortness of breath

59
Q

Signs of stress in your emotional self

A 
Lack of confidence
Disorientation
Irritated/angry
Depressed
Sad
60
Q

Signs of stress in your behavior

A

Lack of appetite
Loss of sex drive
Turn to vices
Restlessness

61
Q

What makes up culture

A 
Language
Religion 
Right titles (lord, sir)
Tact, etiquette
Showing respect regarding food and clothing
Mutual respect
62
Q

Characteristics for ABP

A 
Traveling alone 
Fallow crew orders
Speak clearly
Possibly strong
Adult
63
Q

Seat belt extenders needs and limits

A

For obese patients
For women with infants
Not allowed in emergency rows

64
Q

Infant age

A

0-2

65
Q

Child age

A

2 - 12

66
Q

PRM

A

PAX with Reduced Mobility

Mobility reduced due to physical or intellectual deficiency, age, illness or disability

67
Q

To be classified as a PRM you must…

A 
Unfasten seatbelt
Retrieve and fit their life vest
Reach an emergency exit unaided
Fit an oxygen mask
Understand safety instructions given by the CC
68
Q

Carry on luggage requirements

A

50 x 40 x 23

Max weight restriction is 10 kg or 40lbs

69
Q

Verbally disruptive passengers

A 
Introduce yourself & listen
Don't tell them calm down
Respond with positive manner
Don't hesitate to say you are sorry
Bring up positive- let the passenger feel important
70
Q

Disruptive physical attack

A
  • Step back/away, stand steady
  • Protect your head with hands, bend knees
  • If passenger attacks, push them away & call for help
  • Try to get control of attacker
  • If restraint is needed, 4 people are required
71
Q

4 restraining devices

A

Hand cuffs
Plastic zip ties
Tape
Belts

72
Q

Passive panic characters

A

Resulting in overreacting, rushing, shouting, disruptive behavior

73
Q

Negative panic characteristics

A

PAX take little action to save them self, i.e. Sitting dazed

74
Q

Passenger expectations in emergency

A

Stay calm
To have the knowledge to help
Expectations begin once they buy a ticket
Look for an authority figure

75
Q

5 types of communication

A 
Crew > family
Crew > crew
Crew > pilots
Crew > grounds
Crew > rest of PAX
76
Q

Alert

AVPU

A

A - Awake
V - Voice
P - Pain
U - Unresponsive

77
Q

PRICES

A 
P - Protection
R - Rest (of affected area)
I - ICE
C - Compression
E - Elevate
S - Stabilize
78
Q

Petit Mal seizure

A

Absence seizure

79
Q

Grand Mal seizure

A

Tonic-clinic seizure

Large Gyrating seizure

80
Q

4 barriers in communication

A

Language, psychological, physical, general

General barriers include: authority gradient, rank, experience, cultural differences, and lack of knowledge, company structure, hardware failures, gender, and inaccurate perceptions - the cabin crew won’t understand or the pilots won’t be interested, locked door policy.

81
Q

What are the two types of storage on board

A

Overhead lockers- an overhead locker that is totally enclosed by latching door, and is place red on or in the locker in a prominent location with the maximum permitted weight

Under seat storage- the space under the seat provided its fitted with a luggage restraint bar.

82
Q

Handling of UMNR

A

They get a plastic folder
It gets carried around the neck
Get escorted to the aircraft
Met at destination and escorted to family member
UMNRs are the responsibility of CCM if diverted
Number of UMNRs is usually restricted

83
Q

3 steps for a medical emergent PAX

A

Look- PAX breathing? Color of skin? Conscious? Obvious injuries?

Talk- expressing pain? Describe pain? Nausea? Feel hot & Cold? Anxious & frightened? Dizzy or disoriented?

Touch- hot or cold? Pain when moving arms or legs? Skin hot or cold?

84
Q

5 most important organs

A

The heart, lungs, kidneys, liver, spleen’s.

The brain is important as well.

85
Q

Residual disinfecting

A

Carried out while no passengers are onboard

The entire aircraft is sprayed with a residual insecticide and lasts eight weeks

86
Q

Pre-embarkation disinfection

A

Carried out while no passengers are on board. Crew may be onboard as this method is completed up to 40 minutes prior to passengers boarding. The treatment lasts for the duration of a single flight.

87
Q

Pre-flight and top of decent disinfection

A

Refers to a two part process consisting of preflight and top of decent spraying. Pre flight spraying is followed by a further inflight spray of non-residual insecticide, carried out at top of descent as the aircraft starts its descent into either Australia or New Zealand. The treatment lasts for the duration of the flight.

88
Q

On-arrival

A

An in flight spray of non-residual insecticide, carried out once the aircraft lands in Australia or New Zealand. The treatment lasts for that one arrival.

89
Q

The objective of survival is… preparation for emergency during take off and landing

A

Situational awareness and 30 second review (a,b,c,d)

90
Q

What are he four basic principles of survival

A

Protection- shelter or raft
Location- switch on all we have to send our location
Water- survival is imminent
Food-last primal need

91
Q

Survival tools made up of three things

A

Will to survive
Knowledge & skills
Emergency equipment

92
Q

What is the HELP position

A

Heat
Escape
Lessening
Positioning

93
Q

What does huddle position

A

It is heads/shoulders out with feet in center

Injured or children in center where the water is warmest

FA training intial (3 decks)

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