INTRO TO LAB MGT Flashcards
(85 cards)
1
Q
1.collection, processing, and analysis of biological specimens
A
medical laboratory science
2
Q
2.performance of lab procedures
A
medical laboratory science
3
Q
3.evaluate results and interprets lab data
A
medical laboratory science
4
Q
- provides laboratory results and are vital healthcare detectives uncovering and providing laboratory information that aid doctors in px’s diagnosis and treatment.
A
medical laboratory services
5
Q
5.T/F- medical laboratory services must be accurate, precise and timely.
A
False; reliable
6
Q
- medical laboratory services
A
- clinical chemistry
- hematology
- immunoserology
- microbiology
- histopathology
- immunohematology
- molecular biology
7
Q
- working with and through people to accomplish common vision, mission and goals
A
management
8
Q
- important statements that define in organization
A
VMGs
9
Q
- statement that looks to the future
A
vision
10
Q
- captures the key elements of the organization’s past and and present
A
mission
11
Q
11.statement on how you will achieve your vison
A
mission
12
Q
- characteristic of a good mission statement
A
emotionally appealing; ethical in nature
13
Q
- clear and tangible aims
A
goals
14
Q
- statements of what needs to be accomplished to implement the strategy
A
goals
15
Q
- key person in the management team
A
manager
16
Q
- three roles of a manager
A
- person
- servant
- representative
17
Q
- take charge or oversees the functioning of the authority to achieve a set of goals and objectives
A
manager
18
Q
- T/F - a leader is born not made
A
False
19
Q
- runs an organization within the framework of various directives and policies given
A
administrator
20
Q
- T/F- an administrator is the person who establishes the larger goals
A
False
21
Q
- Top administrator or manager of an organization
A
CEO
22
Q
- to whom does the CEO reports to
A
Board of Directors
23
Q
- handles affairs of an organization by establishing goals and priorities
A
director
24
Q
- oversees the activities of employees to help them accomplish specific task
A
supervisor
25
25. three categories of resources
- financial
- physical
- human
26
26. what role does the manager has when he/she is the face of the company
- representative
27
27. what role does the manager has when he / she provides the means for the staff to meet the needs of their patient and customers
- servant
28
28. laboratory administrator
- laboratory director
29
29. T/F- A laboratory director exercises more technical skills and high level of conceptual skills.
False
30
30. changes in technology, capital investment, services rendered
- laboratory director
31
31. chief medical technologist
- laboratory manager
32
32. - create and maintain suitable environment for laboratory personnel to function efficiently
- plan, organize, direct and control jobs.
- laboratory manager
33
33. T/F- a laboratory manager requires high level in both technical and conceptual skills
True
34
34. focus on people and operational delivery of lab services
- laboratory supervisor
35
35. T/F- a laboratory supervisor does not require high technical skills but requires high conceptual skills
- False
36
36. also called as section heads
bench level supervisors
37
37. exercise large number of technical skills
| - assess and trains junior lab personnel
bench level supervisor
38
38.T/F- a bench level supervisor requires high level of technical skills
- true
39
39. ability to conceptualize and apply the management process
- organizational skills
40
40. understanding of basic theories of human needs
- people skills
41
41. ensures competencies of the technical staffs by continuing education and training
people skills
42
42. effective use of monetary assets
financial management skills
43
43. management of the physical resources
technical skills
44
44. introduced the concept of management
Henri Fayol
45
45. management should be an orderly process of task and duties
Henri Fayol
46
46. planning was the most important
Henri Fayol
47
47. Father of Scientific Management
Frederick Taylor
48
48. broke down each task to segment
Frederick Taylor
49
49. valued efficiency by identifying and replicating one best way to complete task
Frank and Lillian Gilbreth
50
50. regulation and consistency in the workplace
Frank and Lillian Gilbreth
51
51. Mother of Modern Management
Mary Parker Follet
52
52. believed that management was the art of getting things done through people
- management is essentially coordination
Mary Parker Follet
53
53. introduced the role of the management consultant
Lyndall Urwick
54
54. process of examining the organizational aspects of companies and their workflow to explain how institutions functions and how to improve their structural process or performance
Bureaucracy management theory
55
55. there should be chain of command
- clear definition of authority in the organization
- they should have only one boss
- scalar principle
56
56. introduced the concept of specialization
Adam Smith
57
57. looks at the performance and interaction of people within the org
Organizational Behavior Management
58
58. employees are motivated far more by relational factors
| - satisfaction of the worker depends on the co worker
Elton Mayo
59
59. developed assumptions about the basic nature of men and proposed two styles of management
- Douglas McGregor
60
60. This theory is authoritarian in nature
Theory X
61
61. This theory uses participative approach where employees state pride in their work and see it as a challenge
Theory Y
62
62. developed four management systems to describe the relationship of managers and subordinates
Rensis Likert
63
63. RENSIS LIKERT MANAGEMENT SYSTEM
| - leaders have no concern for people and use threats and fear based methods
- exploitative-authoritative management
64
64. RENSIS LIKERT MANAGEMENT SYSTEM
- motivates employees through potential punishment and rewards
- subordinates tend to be competitive then results to conflict
- benevolent authoritative management
65
65. allows subordinated to gain motivation through rewards occasional punishments and little involvement in decision making
consultative management
66
66. communication flows both downward and upward which allows more cooperation
consultative management
67
67. promotes genuine participation in decision making and goal setting
participative management
68
68. An Austrian American management consultant stated that there are five basic operations in the work of a manager
Peter Drucker
69
69. Five basic operations
- setting objectives
- organizing
motivating and communciating
- establishing standards or measurement performance
- developing people
70
70. thinking and analyzing portion of the management process that result in a formal strategy
planning
71
71. Seven steps of Plannig
-identify goals
-evaluate current situation
- establish time frame
-set objectives
-forecast resource needs
implement plan
-obtain feedback
72
72. assembling the necessary resources and people for implementing plan of action
organizing
73
73. two dimensions of organizing
- formal hierarchy
| - informal relationships
74
74. most visible, achieving day to day tasks, also called human factor stage
directing
75
75. process of monitoring the standards, measurements and feedback mechanisms
- comparing what has actually been accomplished with the original master plan
controlling
76
76. broad, long term ambitions
goals
77
77. specific short term standards
objectives
78
78. Characteristic of a good objectives
SMART
79
79. SMART meaning
Specific, Measurable, Achievable, Realistic, Time-bound
80
80. two basic avenues for implementing a plan
Tools of persuasion
| Tools of Control
81
81. a tool that focuses on working with and through people
tool of persuasion
82
82. a tool that involves allocation of resources
tool of control
83
83. when and who introduced the idea of management by objectives
1960s,Peter Drucker
84
84. a program that embodies all of the concepts in the management process
MBO; MANAGEMNT BY OBJECTIVES
85
85. incorporates the principle of planning, organizing, directing and controlling
MBO
