Introduction to Information Technology Flashcards
(15 cards)
What is Information Technology (IT) Management?
IT Management is the process of overseeing all matters related to information technology operations and resources within an organisation.
What is Business-IT alignment?
It is the strategic integration of IT goals with business goals to drive performance and competitive advantage.
Define Business Relationship Management (BRM).
BRM is a formal approach to understanding, defining, and supporting inter-business activities related to IT services and value delivery.
What are the six units covered in IT Management?
- Introduction to Business and Business Management
- Why Business-IT Maturity is Important
- IT Leadership for the Digital Business
- Digital Enterprise and Business Relationship Management
- Business-IT Convergence through BRM
- Business-IT Operating Model
What is the digital enterprise?
A business that integrates digital technology into all areas, fundamentally changing operations and value delivery to customers.
What is IT maturity in a business context?
The extent to which IT capabilities are effectively integrated with business strategies and processes.
What does the Business-IT Operating Model define?
It defines how IT is governed, structured, and managed within a business to enable strategy execution.
What is the role of an IT leader in a digital business?
To guide digital transformation, align IT strategies with business goals, and drive innovation and change.
What is the purpose of IT governance?
To ensure that IT investments support business goals, manage risk, and deliver value.
What does convergence in Business-IT mean?
It refers to the seamless integration of business processes and IT functions to operate as a unified system.
What are common IT infrastructure components?
Hardware, software, networks, databases, and human resources.
How do internal and external environments impact IT management?
Internal factors (e.g., resources, culture) and external factors (e.g., tech trends, regulations) influence IT strategy and operations.
What are the benefits of effective Business Relationship Management?
Improved IT service quality, better alignment with business needs, and enhanced customer satisfaction.
What is the importance of information in business?
Accurate and timely information supports decision-making, strategic planning, and operational efficiency.
What is the role of digital technologies in business transformation?
To enable innovation, increase efficiency, improve customer experience, and drive competitive advantage.
