Introduction to Management

Question 1

An art and science of working through the people to attain the common organizational goal/s

Answer 1

Management

Question 2

Why is management is an art?

Answer 2

Because it results in the accomplishment of objectives through the use of human efforts

Question 3

Why is management is a science?

Answer 3

Because of the systematic body of knowledge which results in logical organization structures and conclusions that can be drawn or validated through experiments

Question 4

It provides the steps to achieve the goals of the organization

Answer 4

Management

Question 5

5 M‘s of management

Answer 5

Mission
Man
Money
Materials
Methods

Question 6

It is the purpose or reason for the existence of an organization

Answer 6

Mission (goal)

Question 7

Leaders with the authority to direct the team towards the goal

Answer 7

Man

Question 8

Necessary resources needed

Answer 8

Money

Question 9

The ways and means in achieving the goals of the organization by using the established resources

Answer 9

Methods

Question 10

This school of thought attempts to apply a systematic or scientific approach to the study of organizations

Answer 10

Scientific Management

Question 11

Father of scientific management

Answer 11

Frederick Taylor

Question 12

He broke down each task into segments that could be analyzed for ways to improve efficacy

Answer 12

Frederick Taylor

Question 13

Perfected Taylor‘s motion study method and developed methods of analysis

Answer 13

Frank Gilbreth and Lilian Gilbreth

Question 14

They believed that motion and fatigue are interrelated

Answer 14

Frank Gilbreth and Lilian Gilbreth

Question 15

How does motion and fatigue are interrelated?

Answer 15

If one could reduce the number of motions a worker made in performing the task, worker fatigue will be reduce too

Question 16

Pointed out that management is essentially coordination

Answer 16

Mary Parker Follet

Question 17

Modified the piece-rate system into a task-and-bonus wage system

Answer 17

Henry Grantt

Question 18

This model emphasized the perspective of senior management within the organization

Answer 18

Administrative Management Theory (Generic Management)

Question 19

It provides the basic knowledge that management is a profession and could be taught

Answer 19

Administrative Management Theory (Generic Management)

Question 20

First introduced the concept that management should be an orderly process of tasks and duties, of which planning is the most important

Answer 20

Henry Fayol

Question 21

Introduced the role of management consultant and attempted to classify and codify the work done on management theories

Answer 21

Lyndal Urwick

Question 22

This provides the Theory of Social and Economic Organization which examines the organizational aspects of the company and its workflow to explain how institutions function and how to improve their structural process

Answer 22

Bureaucracy Management

Question 23

It sees organization as a segment of a broader society

Answer 23

Bureaucracy Management

Question 24

It consist of formal rules and regulations, rationality and democracy which is recognized by designations and not by person

Answer 24

Organizations

Question 25

The most prominent name ever existed to be associated with Bureaucracy Management

Answer 25

Max Weber

Question 26

He quoted that - “An impersonal, rule-abiding efficient, merit-based career service provided the surest way of fulfilling the public interest in the face of a politically fragmented Germany”

Answer 26

Max Weber

Question 27

Type of management that focuses on the performance and interaction of people within organizations

Answer 27

Organizational Behavior Management

Question 28

Type of management that uses the concepts of psychology to sociology as well as management theories

Answer 28

Organizational Behavior Management

Question 29

Developed assumptions about the basic nature of man

Answer 29

Elton Mayo and Douglas McGregor

Question 30

The Hypothesis of The Hawthorne Experiment

Answer 30

When the light became brighter, production would increase and when the light became dimmer, production would decrease

Question 31

The Result of The Hawthorne Experiment

Answer 31

The result kept climbing regardless of the light (bright or dark)

Question 32

Encouraged managers to be supportive of their relationships

Answer 32

Rensis Likert

Question 33

Encourages that executives should encourage a climate of cooperation.

Answer 33

Barnard

Question 34

The analytical view of an organization as a complete, self-contained unit that interacts within itself and with its environment in a continuous process of interchange and renewal

Answer 34

Systems Analysis Management

Question 35

Systems Analysis Management relies heavily on

Answer 35

Mathematical models, scientific methodology and computer

Question 36

Refer to those distinctive activities that must be carried out by the manager if the objectives of an organization are to be achieved

Answer 36

Management functions

Question 37

It is a continuous process of interacting functions, each dependent on the success of the other

Answer 37

Management functions

Question 38

The mental effort by which executives anticipate the possible causes or factors that may affect or change the activities and objectives of a particular organization

Answer 38

Planning

Question 39

The process of identifying and grouping of work to be performed, defining and delegating responsibility and authority and establishing relationship for the purpose of enabling the people to work most effectively together in accomplishing objectives

Answer 39

Organizing

Question 40

Refers to the way of getting all personnel in an organization to accomplish what management desires

Answer 40

Leading/Directing

Question 41

Means checking the work accomplished against plans or standards, and making adjustments or corrections when new developments or unforeseen circumstances necessitate

Answer 41

Controlling and Evaluating

Question 42

An individual whose job is to guide the organization to attain its objectives

Answer 42

Manager

Question 43

Essential characteristics that will make a successful manager

Answer 43

Motivation Vision Decision-making ability Good health Humility

Question 44

Different management skills suggested by Robert Katz

Answer 44

Conceptual/Organizational Skill Human/ People Skill Technical Skill Financial management

Question 45

It is the mental ability to coordinate and integrate all of the organization‘s interests and activities

Answer 45

Conceptual/Organizational Skill

Question 46

It is an understanding of the basic theories of human needs and work motivation

Answer 46

Human/ People Skill

Question 47

It involves the synthesis of a specialized skill and the management of physical resources into the operational parameters unique to each organization

Answer 47

Technical Skill

Question 48

These skills involve the effective use of and accounting for the monetary assets of the company

Answer 48

Financial management

Question 49

Manager that has the lowest level in an organization who is responsible for the work of others

Answer 49

First-line managers

Question 50

What does First-line managers do?

Answer 50

They direct operating employees only and are concerned about completing the day‘s work

Question 51

Examples of First-line managers

Answer 51

Supervisors Team leaders Chief Technologists

Question 52

Managers that direct activities of other managers and also those of operating employees

Answer 52

Middle managers

Question 53

What dos Middle managers do?

Answer 53

They direct activities that implement their organization‘s policies and to balance the demands of their supervisors with the capacities of their subordinates. They engaged in a variety of technical and non-technical activities

Question 54

They are composed of a small group of executives

Answer 54

Top managers

Question 55

What does Top managers do?

Answer 55

They are responsible for the overall management of the organization

Question 56

Examples of Middle manager

Answer 56

Operation manager Division head

Question 57

Examples of Top managers

Answer 57

Directors CEO

Question 58

Specific skills of first-line managers

Answer 58

Possess mostly human skills

Question 59

Specific skills of middle managers

Answer 59

Focuses on technical matters

Question 60

Specific skills of top managers

Answer 60

Mostly involved in making key decisions

Question 61

Suggested that managerial performance can be measured by “Efficiency” and “Effectiveness”

Answer 61

Peter Drucker

Question 62

The ability to get things done correctly (“input-output” concept).

Answer 62

Efficiency

Question 63

It is producing results with little wasted effort

Answer 63

Efficiency

Question 64

It is the ability to choose appropriate objectives

Answer 64

Effectiveness

Question 65

There are four (4) basic management responsibilities

Answer 65

Operation Management Human Resource Financial Management Marketing Management