IQC FINALZ Flashcards
(68 cards)
WHY SET AN OBJECTIVE?
To define the result areas In the implementation of the project.
- To help establish priorities in terms of impact on the unit.
- To monitor progress of the project.
criteria for objective setting
SMART
(Specific, measurable, attainable, relevant, time bound)
QUAT
(Quantifiable, Understandable, Attainable, Time bound)
How to phrase Ojbective statement
To (increase) the chuchu by (insert #) at (when?)
A technique for searching
the measures to solve a
problem by arranging the
relations among objectives
and their measures of a
problem in a form of a tree,
and by examining them
systematically.
TREE DIAGRAM
It is a tool used to structure a problem &
examine the relationship of two or more
sets of factors.
It is useful in setting priorities,
highlighting significant items, and finding
out the means to solve the problems.
- It is used for assessing the effectiveness
of higher-order means deployed by the
tree diagram.
MATRIX DIAGRAM, PRIORITIZATION TOOL
Differences between pilot test and
full implementation
- Scope / scale
▪ Complexity
▪ Duration / quantity
Purpose of pilot testing:
i. To further improve the solution.
ii. To validate the expected results.
iii. To facilitate buy-in.
iv. To reduce risk of failure.
v. To identify unknown
performance problems.
Situations that require Pilot
Testing:
I There are a lot of unknown
factors involved, causing high
risk of failure.
ii. Implementing the change is
costly, need to check for
effectiveness before actual
implementation.
iii. The scope of change is large,
and reversing the change would
be difficult.
iv. The change would have far-
reaching, unforeseen
consequences.
s training different employees to perform different
tasks outside of their original role.
Cross-Training Matrix
A matrix that defines the roles and
determines the tasks, responsibilities
and authority of everyone involved in
the process
RACI/RASCI
a data collection plan for checking the on-
going health of the improved process
It lists the measure, the targets for each measure, how each
measure will be checked, how and who will check the measures.
MONITORING PLAN
establishes a threshold or trigger level for
each measure in the Monitoring Plan.
When the process performance goes beyond a trigger level, the __________ details immediate and long-term actions that will help the process return to and maintain the desired performance
RESPONSE PLAN
a guide to continued monitoring of the process, and the response plan for each of the measures being monitored.
MONITORING PLAN MAP
is critical to ensure that process
improvements are sustained
PROCESS MONITORING
supports the process monitoring strategy.
This is a documented method for how the process owners should respond to any out-of-control conditions that may occur in the
process
A Process Control Plan
Listing of critical process activities needed to complete the
process or operation successfully. It is used as real time verification that the
critical process step has been completed. Used for standardized, low-
throughput processes
CHECKLIST
Establish key milestones and deliverables. Review
status and issues at defined frequency. Used for non-standardized, low
throughput processes
PERIODIC STATUS REPORTS
Keep statistical data on the output of the process. Analyze to decide where process adjustments are needed. This approach is
reactive or “after the fact”. Used for non-standardized, high-throughput processes
GRAPHICAL ANALYSIS
Used for highly standardized process (X or Y
with a high throughput
Statistical Process Control
Control charts have been around since the _____
1920
________ developed a theory of variation that states there are two components to variation:
DR. SHEWART OF BELL LABORATORY
is a time plot of a statistic, such as a sample mean,
range, standard deviation, or proportion, with a center line and
upper and lower control limits.
CONTROL CHART
_____ Is a set of numbers
that can potentially take on any
value
CONTINOUS DATA
The data (I or Xbar) chart…..
✓ Shows changes in the average value of the process
✓ Is a visualization of the ___________
LONGER TERM VARIATION
