IT Roles

Question 1

Who manages entire team to make sure all applicable tasks are done correctly, and reports to the leadership?

Answer 1

Scrum Master

Question 2

What is the role of the Scrum Master?

Answer 2

• Manages the entire team to make sure all applicable tasks are done, and reports to the leadership
• Project manager

Question 3

What is the role of the Business Analyst?

Answer 3

• Responsible for bridging the gap between IT and the business
• Represents the client, they’re like a knowledge hub of everything the client asked for

Question 4

Who is the knowledge hub of everything the client asked for?

Answer 4

BA

Question 5

What is the job of UX/UI team?

Answer 5

Design user interfaces with the focus on maximizing usability and user experience

Question 6

Who designs the application?

Answer 6

UX/UI team

Question 7

Who builds the app through code?

Answer 7

Developer

Question 8

What is the role of the developer?

Answer 8

Coder

Question 9

What is the role of the QA engineer?

Answer 9

Quality Assurance. Prevents bugs/defect in a product or program before launch

Kind of like a building inspector who makes sure everything is up to code

• Verification - making sure the correct processes are followed, or to improve those processes if possible
• Validation - delivering a bug free product according to client needs

Question 10

What is quality assurance based on?

Answer 10

Requirements from client

Question 11

What is the role of the help desk?

Answer 11

Helps the IT project team with technical problems. Initial troubleshooting

Question 12

Who is the first point of contact

Answer 12

Help desk

Question 13

What is the role of DBA?

Answer 13

Database Administrator

Securely stores and organizes data so it can be retrieved easily when needed

Question 14

What is the role of the DA?

Answer 14

Data Analyst

Looks for trends in data and suggests the wanted data that is needed for the business

Makes sure only relevant data is stored

Question 15

Which team member securely stores and organizes data?

Answer 15

DBA

Question 16

Which team member makes sure only relevant data is stored?

Answer 16

DA

Question 17

Who handles customer support that is software related?

Answer 17

App support

Question 18

What is the role of app support?

Answer 18

They act like help desk dedicated to the user

They handle customer support that is software related

Question 19

Who provides applicable access to the IT team members based on employee roles and rules?

Answer 19

Security team

Question 20

What are the benefits of a parallel team?

Answer 20

The team becomes specialized on the parts of the app they work on

Root Cause Analysis becomes easier because you know which team was assigned to a certain aspect of the app, and what they have done about it

Question 21

Who is in the vertical team?

Answer 21

All the unique teams of a project

ex: all the QAs, all the BAs, all the SMs, etc

Question 22

What are the benefits of a vertical team?

Answer 22

• General and available for multiple projects
• The members can share experiences with each other
• A project stays in one team from beginning to end

Question 23

Who leads a parallel team?

Answer 23

SM