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IT-Operations
> ITIL - Service desk-systems > Flashcards
ITIL - Service desk-systems Flashcards
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IT-Operations
(8 decks)
Introduction to it-organization (CMMI)
Network (v-lan, segmentation, firewalls, monitoring)
IT-Operations (Servers, SAN, backup/backupagents, virtualization, patch- and change management, cloud)
SLA + internal/external relations
Operating systems, server service, pc and mobile devices
Change management
ITIL - Service desk-systems
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