ITIL v4 Glossary

Question 1

acceptance criteria

Answer 1

a list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders.

Question 2

Agile

Answer 2

An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, iterative and and incremental delivery, and timeboxing. There are several specific methods that are classes as Agile such as Scrum, Lean and Kanban

Question 3

Architecture management practice

Answer 3

the practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.

Question 4

Asset Register

Answer 4

A database of list of assets, capturing key attributes such as ownership and financial value.

Question 5

Availability

Answer 5

the ability of an IT service or other configuration item to perform its agreed function when required.

Question 6

Availability Management Practice

Answer 6

The practice of ensuring that services deliver agreed levels of availability to meet the needs of customers and users.