acceptance criteria
a list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders.
Agile
An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, iterative and and incremental delivery, and timeboxing. There are several specific methods that are classes as Agile such as Scrum, Lean and Kanban
Architecture management practice
the practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.
Asset Register
A database of list of assets, capturing key attributes such as ownership and financial value.
Availability
the ability of an IT service or other configuration item to perform its agreed function when required.
Availability Management Practice
The practice of ensuring that services deliver agreed levels of availability to meet the needs of customers and users.