Jetstar Interview Questions Flashcards
(15 cards)
Why Jetstar?
I want to work for Jetstar because it aligns closely with my professional goals and personal values.
Flying a Jet has been a major goal of mine career wise ever since I began my aviation career and the opportunity to do that with such a respected brand like Jetstar is really exiting to me. I really identify with the brands values of genuinely caring, not just customers and collegues, but for the standards that we operate at. Also energetically efficient. Committed to high standards whilst also striving for affordable air travel in the low cost model. With rising price of travel for the average person, this is admirable and being part of Origin I can see how difficult it must be to operate at such a high level.
I also see Jetstar as a place I can grow long term. Being part of the Qantas Group is appealing to me and I have friends who recently started working here who speak very highly of the company culture and especially the training. Which has only just reinforced my desire to join.
Why not air NZ?
Air NZ, whilst also having a strong reputation is not as appealing for me. Jetstar offers a better opportunity for me and aligns more closely with my values, goals and direction that I want to take my career.
At the moment Air NZ isstill a Turboprop and slow career progression. - I find this overall less interesting and challenging.
Talked to some current ATR FO’s and they have minimised they’re flying times to around 10-12 hours per week. - I’m not interested in that. I’d like to get amongst the flying and really be part of the team at Jetstar.
TMAAT when you had to deal with conflict?
Profile into wellington for ILS approach.
Raising assertiveness using the PACE model
Captain obliged to allow me to fly without further comment
After landing he refused to discuss the matter further. I therefore filed a safety report. Upon arrival back to head office I was approached by safety manager and ops manager who agreed with my decision.
TMAAT when you had to change your communication style?
Profile Example
Or alternatively safety briefing.
TMAAT when you experienced technical failure?
Loss of Pressurization enroute from Taupo to Wellington.
What are some challenges that you might face transitioning to Jetstar? And how might you help mitigate them?
New to organization. Potentially overwhelming at first to be part of such a large organization and work with more people whom I’ve never worked with before and potentially increased operational complexity. Approaching each day with a good attitude to meet the potential challenge of learning alot of new information and meeting new people. I would be sure to follow procedures to a high standard to help with operational complexity (e.g. flight attendants, increased pax loads than used to and short turn arounds). I would also seek advice when needed, this goes hand in hand with good communication and CRM. Asking when I need help.
New to aircraft type, complexity of type. Alot of information to learn in terms of both the complexity of the aircraft, but also aircraft handling procedures. I would help mitigate this through preparedness and study. Not just showing up on the day to learn the bare minimum. For example at origin. I would also utilise the knowledge of other FO’s more senior to me as well as the training provided to ensure I overcome this challenge.
Tell me a time you received positive feedback.
OCA.
or
Ran checkin myself when no ground crew turned up, during a charter flight. Recieved complement from ground services manager for quick thinking and going above and beyond.
Tell me a time I received negative feedback.
Situation. Last flight of the day. Due to fog in Hamilton, this flight had been delayed and I felt the pressure of on time performance.
Passenger gave me feedback that I talked to quickly. “Its hard to hear you up the front.
I apologized and thanked the passenger for the feedback. I told her its glad to hear someones listening. The next day I ensured I slowed my safety briefings down for subsequent flights. To help me slow down, I try and make eye contact with many of the passengers so that I’m talking to them, rather than talking over them.
Ops Manager flew on a flight the following week up to taupo. I asked how my volume was for the safety briefing and If i could be clearly understood.
When have you had to balance the need of the company vs. those of the passengers.
Child sitting by the window in emergency exit, rather than in row 1 due to company policy. Adult in Row one wanting more legroom. Swapped them around, advantageous for both.
Westport example
Tell us a time you brought out the best in someone?
New FO going through the checklists and safety briefing. How to deal the passengers and boarding, disembarkation procedures.
Tell us a time you were stressed and made a mistake?
Towing example and gear pin.
Tell us a time you had to make a decision without knowing all the facts?
Checkin at PMR example.
What are Jetstar’s Values?
Safe & Responsible
Energetically efficient
Passionately Orange - Celebrate achievements and being part of Jetstar is something to be proud of.
Genuinely Caring.
Consistently Can Do
One Team
Any questions for Jetstar?
How long does the type rating and line training take roughly?
What do you enjoy most about working at Jetstar? Is there something in particular that makes Jetstar stand apart?
How long till command?
Do pilots ever move within the qantas group?
Do you enjoy flying the aircraft, was it much of a challenge when you first started out?
What is the STAR method of answering interview questions?
SItuation - Describe the situation. TAKE YOUR TIME
Task - What I understood I had to do.
Action - What I did and what I did as a collective with my crew and others
Result: What did this result in? Safety wise, OTP wise, Culture Wise and Teamwise.
