Job

Question 1

Examples of infection control measures?

Answer 1

Regular hand washing with the proper handwashing technique.
Regular hand sanitisation.
Regularly cleaning and disinfecting ward areas.
Keeping ward areas tidy.
Safely disposing of waste, sharps and needles.
Wearing personal protective equipment.

Question 2

Why are infection control measures important?

Answer 2

Ensures a sterile working environment.
Minimises the risk of infection.
Stops infections from spreading.
Keeps patients, staff and visitors from being infected.
Is need to protect patient safety.

Question 3

When do you hand wash or use hand sanitiser on a ward?

Answer 3

Use soap and water if you come into contact with someone who has diarrhea or gastrointestinal illnesses eg norovirus, if you come into contact with body fluids, or if your hands are visibly dirty.
Use hand sanitiser for anything else.

Question 4

Why is personal protective equipment used to control infection risk?

Answer 4

Creates a barrier between you and possible infections.
Reduces the risk of touching, spreading or being exposed to infections.

Question 5

When do you have to wear personal protective equipment.

Answer 5

If you come into contact with body fluids.

Question 6

What are the different types of personal protective equipment?

Answer 6

Gloves.
Masks.
Eye protection.
Gowns.
Aprons.
Shoe covers.
Head coverings.

Question 7

What is patient centered care?

Answer 7

Ensure patients needs are the prioritised in the delivery of NHS services.
Tailoring services to meet the individual needs of patients.
Determine what is important to patients.

Question 8

Why is patient centered care important?

Answer 8

Its important so people can make informed decisions about their health and treatment by giving them knowledge, skills and confidence.

Question 9

How do you deliver patient care?

Answer 9

Offer accurate and up to date information.
Informing them of treatment risks and benefits.
Informing them of different treatment options.
Seeking solutions in the best interest of the patient.
Communicating effectively and actively listening to patients to figure out their personal needs.
Provide high quality and safe care and treatment.
Remaining calm and respectful when interacting with patients and other staff members.
Showing empathy to their situation through appropriate body language, tone and choice of responses.

Question 10

What does patient centered care need to be.

Answer 10

Personalised to the patient.
Co ordinated with other healthcare professionals.
To allow the patient to make decisions for themselves.

Question 11

Why is good communication important?

Answer 11

Allows teams to work effectively.
Promotes positive experiences for patients.
Prevents medical errors.
Prevents misunderstandings.
Ensures patient safety.

Question 12

What is a standard operating procedure?

Answer 12

A set of instructions which describes how to perform a task safely and correctly.

Question 13

What are standard operating procedures used for?

Answer 13

Ensuring consistency, safety, and compliance across tasks.
Ensures all staff are completing a task the same way.
Reduces errors.

Question 14

What do you need to do before any procedure on a patient?

Answer 14

Confirm their identity and check they are the patient scheduled for the procedure.

Question 15

How do you confirm a patients identity?

Answer 15

Check patients wristband for their name, date of birth and hospital number.
Ask the patient to state their name and date of birth.
Cross check details with procedure plan or medical records.

Question 16

What do you do when a patient first arrives at the ward?

Answer 16

Be friendly and approachable.
Greet the patient and introduce yourself.
Check their identity using their wristband.
Explain the ward routine.
Ask if they have any questions.
Show them the ward facilities.
Get them settled in.
Ensure their belongings are stored securely.
Observe and report and changes in the patient to a nurse.

Question 17

What are the risks for venepuncture and cannulation?

Answer 17

Infection.
Bruising or bleeding.
Nerve injury.
Vein inflammation.
Air embolism.
Hematoma.

Question 18

What is patient confidentiality?

Answer 18

Confidentiality is keeping patient information private and only sharing information about a patient with authorised people.

Question 19

Why is patient confidentiality important?

Answer 19

Ensures trust and positive relationships between patients and healthcare professionals.
Protects patients rights and dignity.
Ensures only authorised people access sensitive information.

Question 20

Who is responsible for patient confidentiality?
How do you maintain patient confidentiality?

Answer 20

All staff members must keep all information they see, read or hear confidential.
Don’t share any information about anyone you see at the hospital.
Only share information with someone else if it is required to treat the patient, or with specific permission from the NHS or one of its partner organisations.

Question 21

What are the values of the NHS?

Answer 21

Care.
Compassion.
Dignity.
Respect.
Openness.
Honesty.
Responsibility.
Quality.
Team work.

Question 22

Give examples of confidentiality breaches?

Answer 22

Accessing medical records or electronic systems without permission.
Disclosing information to other people without permission.
Reading files or patient records without permission or leaving them lying around where someone else could read them.
Posting information about any patient or staff member on social media.
Talking about patients in open areas such as corridors.
Talking about patients outside of work such as on public transport.
Confirming you saw someone attending the hospital.

Question 23

What is good customer service?

Answer 23

Communicating with others in a polite and respectful manner.
Treating others fairly and with respect.
Listening to others in order to provide a suitable solution.

Question 24

How would you communicate effectively?

Answer 24

Manage body language - Face the person, don’t fold arms, smile, make eye contact, straight posture.
Manage tone - Avoid coming across as sarcastic or belittling. Don’t interrupt.

Question 25

Why is good customer service important?

Answer 25

Building trust between patients and healthcare professionals. Protects the organisations reputation.

Question 26

Give an example of how you worked within a team? (Helping colleagues)

Answer 26

In my previous role I worked within a small team to prepare food and serve customers. During peak times I helped my colleagues by... Serving on the tills when there was a queue to reduce wait times. Preparing food in advance of peak times so customers could be served quickly. Washed dishes and sprayed surfaces so the area was kept clean and tidy.

Question 27

Give an example of when you worked well within a team? (Training other staff members)

Answer 27

I also helped train new staff members by communicating the procedures at the till area. I would... Explain the task to them verbally. Demonstrate the task. Ask they to demonstrate the task. Observe them to make sure they were completing the task correctly. Provide feedback and correct any mistakes. Would repeat this process until they could do it correctly. Would continue observing them for a period of time to make sure they could do it consistently. Would show they where the standard operating procedures were in case they forgot in the future.

Question 28

Give an example of good customer service?

Answer 28

A customer entered the store. They informed me they had purchased an item earlier in the day but it was mouldy. I checked the item and agreed that the customer was correct. I apologised to the customer. I asked them if they would prefer a refund or if they would like me to check the back of the store for a replacement. They wanted a replacement which I went and got. I informed a colleague that the product was mouldy and asked them to check the shelf in case there were any more products which were also spoiled so they could be removed. I apologised to the customer again and gave them the replacement. I informed the manager that the product was mouldy so they could inform the manufacturer. My colleague also removed two other spoiled products from the shelves. The customer left the store satisfied and no more customers received mouldy products.

Question 29

Why do you want to work for the NHS?

Answer 29

I believe in the values of the NHS and would like to pursue a career centered around helping other people. I would like to assist and support patients through their treatment. I value the opportunities for training and career development within the NHS.

Question 30

Tell us about yourself.

Answer 30

My degree is in Forensic Sciences which has developed my analytical, communication, and organisational skills. I previously worked as a Customer Service Assistant which developed my team working and customer service skills. I have completed additional CPD activities which developed my knowledge of pharmacology, human anatomy, and biology.

Question 31

How would you communicate with a patient in order to obtain more information about their symptoms?

Answer 31

Use the TED tool. Tell. Explain. Describe.

Question 32

Give an example of your communication skills?

Answer 32

I have presented a PowerPoint on the symptoms and clinical uses of GHB. I used images of the chemical structure to make the presentation engaging. I gathered information from textbooks and journal articles. I split the presentation into 5 sections. 1. Chemical structure - GABA neurotransmitter. 2. Pharmacokinetics (ADME) - Oral, blood brain barrier, liver, urine). 3. Symptoms - Vomiting, loss of consciousness. 4. Treatments - Monitor vital signs, respiratory and cardiovascular symptoms. 5. Clinical uses - Narcolepsy, alcohol withdrawal.

Question 33

What do you know about the role?

Answer 33

Assist with clinical care and clerical duties. Record patient observations. Assist other staff members with delivering care and services to patients. Assist patients with urinary catheters, stoma bags, and with wound care. Collect specimens. Order and maintain stock. Communicate information.

Question 34

What do you know about the department?

Answer 34

24 bed unit. Cares for patients who need surgical and medical interventions. Provide a safe and hygienic environment for patients. Deliver compassionate and high quality care. Covers the hepatobiliary and upper gastrointestinal organs.

Question 35

A patient has gotten out of bed. How would you deal with them?

Answer 35

Assess the situation - Check if they appear confused or in distress. Ensure their safety - Remove possible obstacles they could trip over. Approach them slowly and calmly and encourage them to sit down. Support them physically if required. Communicate with the patient - Determine why they have gotten up. Ask them if they need something. Provide support - Will assist them if possible or go and find an appropriate staff member to help them once the patient has sat back down, and inform the patient I am going to get them assistance. Report the incident - Inform the nurse of the change in the patient.

Question 36

A patients family member has approached you visibly distressed. They have food on their clothing. How would you deal with them.

Answer 36

Acknowledge that they are distressed and ask them if they need any help. Remove them - Take them to a move private area so they can calm down and have some privacy. Go and fetch some tissues and a cloth to clean the clothing. Ask them to explain how they are feeling. Allow them to express their concerns without interruption. Determine the appropriate action. Direct any questions or concerns to a nurse who can explain the options for the patient to them. Follow up with the family member afterwards to make sure their concerns have been addressed. Find out if they have support when they leave the hospital e.g., from another family member.

Question 37

How would you inform someone their family member has passed away?

Answer 37

Take them to a private space away from other patients. Inform them of the death - Use direct language e.g. "I'm very sorry but your family member has unfortunately passed away." Give them time to process the information. Be prepared for a range of emotional responses. Answer any questions factually. Inform them of any support available e.g. from nurses an doctors or bereavement services. Inform them of the next stage of the process. Ensure they have support before leaving the hospital.