Job design

Question 1

influenced by

Answer 1

Business strategy
Organizational structure
Work-flow analysis

Question 2

starting point

Answer 2

• vision
• mission
• enviromental analysis
• goals
• strategy
• organizational structur

Question 3

business strategies

Answer 3

defender&prospector

Question 4

interpreting culture

Answer 4

rites
stories
symbols
language

Question 5

organizational structure

Answer 5

bureaucratic

flat

Question 6

departments

Answer 6

staff&line

Question 7

what is is a business process

Answer 7

a structured, measured set of activities designed to produce a specific output for a particular customer or market.

Question 8

describe business processes

Answer 8

how is the work done
clearly defined inputs and outputs
specific ordering of work activities

Question 9

process approach

Answer 9

adapting customers point of view-to produce value for them!

Question 10

what is job design?

Answer 10

the process of organizing work into tasks to perform a specific job

Question 11

BPR

Answer 11

fundamental, radical,long-term

cost-quality-service-speed

Question 12

work flow

Answer 12

how work is organized to meet the organizations service goals

Question 13

work flow analysis

Answer 13

how does work create or add value

Question 14

job characteristic theory hackman&oldham

Answer 14

1,skills variety
2,task identity-visible outcome
3,task significance-inside and outside the organization
4,autonomy
5,feedback

Question 15

three critical psychological states

Answer 15

experienced meaningfulness of work
experienced responsibility for the outcomes
knowledge of result-how effective am i?

Question 16

why are the 3 psychological states important?aka job characteristic theory

Answer 16

to sustain inner motivation!

Question 17

five approaches to job design

Answer 17

1,work simplification
2,job enlargement
3,job rotation
4,job enrichment
5,team beaded job design

Question 18

difference between enrichment and enlargement?

Answer 18

enrichment: more responsibility aka vertical
enlargment: more task aka horizontal

Question 19

job analysis identifies

Answer 19

task,duties,responsibilities

working conditions,ska

Question 20

job analysis provides info for:

Answer 20

equipment,machines used
ska needed
how much supervision is needed
environment-working conditions
etc

Question 21

who gathers info for job design?

Answer 21

HR members
the person doing the job
supervisor/manager
or combo

Question 22

how to gather info for job design?

Answer 22

interviews
observation
diaries
questionnaires

Question 23

job design is useful for

Answer 23

recruitment
selection
performance appraisal
training and career development
compensation
legal defense

Question 24

job description types

Answer 24

specific: tdr, efficiency control
general: generic, loose work planning,innovation and flexibility

Question 25

4elements of a job description

Answer 25

1,identification:title,location
2,job summary: duties,resp, place in organization
3,duties and responsibilities: what,how and why
4,job specification and minimum qualifications:ska