Job Interview Preparation for Retail Flashcards
How do you define excellent customer service?
The staff is friendly and always willing to help the customer find what they need.
The customer is not waiting in line for long periods of time at checkout.
Do you work well with other people?
I believe I work well with others because I’m a strong communicator and firm believer in the power of teamwork. In my previous job as a restarant hostess, and I often worked together with other hostess training or another hostess to clear tables, manage wait times etc.
What Hours Are You Available?
For the rest of the summer, I am available. However, since I’m in high school, I’m not available during class hours. Other than that, I’m available to work any shift you have available—and I’m eager for hours, weekdays and weekends are fine with me.
Why are you applying to work here?
It is a well-known company, I wanted to learn fast-paced environment, and just expand my customer service knowledge. I am a people person and enjoy working with customers. I have experience working with the most up-to-date cash registers. I am tech savvy, and I’m not afraid to roll up my sleeves and help out in all areas needed. I read in the job description that being able to work well with others including customers and coworkers, good customer service, responsibility, and good time ethic. I would be able apply this to the job and I enjoy the challenge of working under pressure. I enjoy the products and service I get at Shoppers and because of this, I would be proud to represent the company.
What would you do if your replacement didn’t show up?
My first step would be to reach out to my replacement, to get a sense of the situation. I’d want to know if the person is a complete no-show or just stuck in traffic. Then, I’d find my supervisor and let him or her know about the situation, so we could figure out options together.
If hired how long do you plan to work here?
If hired, I’d like to work on a long-term basis. I’m in school for the next five years, and eager for a consistent role and to be part of the team here.
The Credit Card Machine is Broken, what do you say to the customer?
The sooner that people know the machines are down, the better. So first, I’d make sure my manager was aware of the situation. Then, I’d suggest putting up a sign to inform customers that the machine is down, so they can run to the ATM before getting to the cash register. As customers pay, I’d apologize for the inconvenience, and thank them for their understanding.
What is your greatest strength?
My greatest strength is that I am flexible and versatile. At my last job, I stayed past my shift on many occasions and was helping to bust the tables, do washroom checks and to wash the dishes even though I was a hostess. It was also a family own business so I went above and beyond and would take the same approach in this job. I am also a fast learner because I am good at mental math and it took me a few days to learn how to become a hostess. I am also very detail-oriented. I notice that if an order was missing their drink I would get it.
Why do customers shop at this store?
Shoppers Drug Mart has an extensive network of retail formats and services offered to customers, which can be a significant competitive advantage. By providing a wide range of products, including beauty, health, and convenience, the company can reach a wider audience of customers.
desire to reward yourself. Before a long day of work, you deserve to treat yourself to a nice Grande Cappucino. It’s a little daily splurge that most people can afford.
How would you handle an irate customer asking to speak to the manager?
When I speak to customers, I always try to be empathetic and truly understand to fix the issue. My first step would be to remain calm. then actively listen, repeat back what the customer says, thank them for bringing the issue to my attention, and explain the steps I would take to solve the problem. But sometimes, a problem isn’t fixable or a customer is just in a truly bad mood. If a customer asked to speak to my supervisor, I’d agree, and also apologize for not being able to resolve the situation. Then, I’d grab my supervisor as fast as possible, and explain the circumstances so my supervisor would be prepared to deal with the customer. Afterwards, I’d probably ask my supervisor for feedback, in case there’s anything I can do to avoid a similar situation in the future.
what is your greatest weakness
my greatest weakness is that I find it difficult to ask for help when needed. I take great pride in my work and when I encounter problems, I always try to figure things out by myself. However, I do understand that it would be more beneficial to seek advice from others or experience people in my team and I am good at offering help so I realize now it is okay for me to ask for help too.
tell me about yourself
My name is Devina Ruthland. Over the past few months, I’ve been working at a breakfast restaurant called Cora where I’ve built up a diverse range of skills and qualities that I believe are a match for this job description. I am a very positive person and I love being at work. I have goals outside of work which mean I have to work at a high standard to achieve those goals so I’m very focused on my work. I am very good at planning and organizing my work so you can give me loads of tasks and they will always be done on time and to the necessary standard. I am very good with clients and customers because I understand that for your business to be successful I need to not only act as a positive role model but I need to provide outstanding service so your customers come back time and time again. I am happy working on my own but I also like to work as part of a team. I am a very fast learner so if you give me a task I will learn it quickly and I will always be the first person to volunteer to do a job that needs to be done.
What can you tell us about Shoppers Drug Mart?
Shoppers was founded in 1962 by Toronto Pharmacist Murry Koffer
Shoppers are the number 1 provider of pharmacy products.
There are more than 1200 Shoppers Drugmarts in Canada.
In 2011, they had $10.5 billion in sales
In 2013, Shoppers was acquired by Loblaw Companies.
how would you deal with an upset customer?
If a customer was upset about a product I would see I they can return it by referencing the shopper’s drug mart return policy. This would require the customer to return the item that they don’t want with the receipt or original package and within 30 days after purchasing it.
where do you see yourself in 5 years?
in the next five years, I would be in college or university. afterwards, I see myself in the medical field.
