Job Interview Preparation for Retail Flashcards
How do you define excellent customer service?
The staff is friendly and always willing to help customers find their needs.
The customer is not waiting in line for long periods at checkout.
Do you work well with other people?
I believe I work well with others because I’m a strong communicator and a firm believer in the power of teamwork. In my previous job as a restarant hostess, and I often worked together with other hostesses training or another hostess to clear tables, manage wait times etc.
What Hours Are You Available?
For the rest of the summer, I am available. However, I’m in university, so I will be in school starting in September. Other than that, I’m available to work any shift you have available, and I’m eager for hours; weekdays and weekends are fine with me.
Why are you applying to work here?
It is a well-known company, I wanted to learn about a fast-paced environment and just expand my customer service knowledge. I am a people person and enjoy working with customers. I have experience working with the most up-to-date cash registers. I am tech-savvy, and I’m not afraid to roll up my sleeves and help out in all areas needed. I read in the job description that being able to work well with others including customers and coworkers, good customer service, responsibility, and good time ethic. I would be able to apply this to the job, and I enjoy the challenge of working under pressure. I enjoy the products and service I get at Walmar, and because of this, I would be proud to represent the company.
What would you do if your replacement didn’t show up?
My first step would be to reach out to my replacement, to get a sense of the situation. I’d want to know if the person is a complete no-show or just stuck in traffic. Then, I’d find my supervisor and let him or her know about the situation, so we could figure out options together.
If hired how long do you plan to work here?
If hired, I’d like to work on a long-term basis. I’m in school for the next two years, and I’m eager for a consistent role and to be part of the team here.
The Credit Card Machine is Broken, what do you say to the customer?
The sooner that people know the machines are down, the better. So first, I’d make sure my manager was aware of the situation. Then, I’d suggest putting up a sign to inform customers that the machine is down, so they can run to the ATM before getting to the cash register. As customers pay, I’d apologize for the inconvenience, and thank them for their understanding.
What is your greatest strength?
My greatest strength is that I am flexible and versatile. At my last job, I stayed past my shift on many occasions and was helping to bust the tables, do washroom checks and wash the dishes even though I was a hostess. It was also a family-owned business, so I went above and beyond and would take the same approach in this job. I am also a fast learner because I am good at mental math, and it took me a few days to learn how to become a hostess. I am also very detail-oriented. I noticed that if an order was missing their drink, I would get it.
Why do customers shop at this store?
Walmart has an extensive network of retail formats and services offered to customers, which can be a significant competitive advantage. By providing a wide range of products, including beauty, health, and convenience, the company reaches a wide audience of customers.
How would you handle an irate customer asking to speak to the manager?
When I speak to customers, I always try to be empathetic and truly understand to fix the issue. My first step would be to remain calm. then actively listen, repeat back what the customer says, thank them for bringing the issue to my attention, and explain the steps I would take to solve the problem. But sometimes, a problem isn’t fixable, or a customer is just in a truly bad mood. If a customer asked to speak to my supervisor, I’d agree, and also apologize for not being able to resolve the situation. Then, I’d grab my supervisor as fast as possible and explain the circumstances so my supervisor would be prepared to deal with the customer. Afterwards, I’d probably ask my supervisor for feedback, in case there’s anything I can do to avoid a similar situation in the future.
what is your greatest weakness?
my greatest weakness is that I find it difficult to ask for help when needed. I take great pride in my work and when I encounter problems, I always try to figure things out by myself. However, I do understand that it would be more beneficial to seek advice from others or experienced people in my team and I am good at offering help so I realize now it is okay for me to ask for help too.
tell me about yourself?
My name is Devina Ruthland. I have experience working at a breakfast restaurant called Cora, where I’ve built up a diverse range of skills and qualities that I believe are a match for this job description. I am a very positive person, and I love being at work. I have goals outside of work, meaning I have to work at a high standard to achieve those goals, so I’m very focused on my work. I am very good at planning and organizing my work, so you can give me loads of tasks, and they will always be done on time and to the required standard. I am very good with clients and customers because I understand that for your business to be successful,I need to not only act as a positive role model but also provide outstanding service so your customers come back time and time again. I am happy working on my own, but I also like to work as part of a team. I am a very fast learner, so if you give me a task, I will learn it quickly, and I will always be the first person to volunteer to do a job that needs to be done.
What can you tell us about Walmart?
Shoppers was founded in 1962 by Toronto Pharmacist Murry Koffer
Shoppers are the number 1 provider of pharmacy products.
There are more than 1200 Shoppers Drugmarts in Canada.
In 2011, they had $10.5 billion in sales
In 2013, Shoppers was acquired by Loblaw Companies.
how would you deal with an upset customer trying to return a product?
If a customer was upset about a product I would see I they can return it by referencing the walmart return policy. This would require the customer to return the item that they don’t want with the receipt or original package and within 30 days after purchasing it.
where do you see yourself in 5 years?
in the next five years, I would be in college or university. afterwards, I see myself in the medical field.
why should we hire you?
I am a quick learner and will be able to learn to use any technology quickly. I have great communication skills which can be used to enhance the customer service experience. I have previous experience working as a cashier at Cora.
questions to ask in a job interview
How would you describe an average day in this position?
what are the key responsibilities of this position?
what is walmarts mart biggest challenge?
what immediate projects or tasks would I be working on?
Who would my immediate supervisor be?
How would you describe their management style?
how do you feel about standing on your feet all day?
I do not have a problem with this as most jobs in retail require you to work on your feet for long periods
what hours can you work?
I can work 30 hours a week
why did you quit your last job?
When I was working there, I realized that the job wasn’t the right fit for me anymore. I want to work with shoppers because I enjoy the products and services and because of this, I would be happy to work for them.
