Key Terms Flashcards
(245 cards)
RICS
It is a professional body that accredits professionals within land, property + construction sectors worldwide.
It helps set, maintain and regulate standards and provides advice to government and policy makers.
Ethical standards/ rules of Conduct
1 - M&F must be honest, act with integrity and comply with their professional obligations, including obligations to the RICS.
2 - M&F must maintain professional competence and ensure services are provided by competent individuals
3 - M&F must provide good quality and diligent services
4 - M&F must treat others with respect, and encourage diversity and inclusion
5 - M&F must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession
Professional statement
mandatory requirements for RICS members and regulated firms
Sets behavioural, competence or technical
e.g. Conflicts of Interest (2017) or Complaints Handling (2016)
Guidance note
Document that provides users with recommendations or an accepted approach for good practice
E.g. Management of Risk (2016), Surveying Safely (2019)
H&S at Work Act 1974
- Primary piece of legislation that governs the UK
- Promotes good management and common sense
- Key aims:
1. Places duty on employers for H&S of employees
2. Places duty on employees to ensure H&S of those affected by their works
3. Regulated by the HSE
Gifts
Bribery Act 2010 defintes acceptable gift and hospitality as reasonable and proportionate
Includes modest and occasional meals. sport & cultural events
- must not be lavish or frequent
M3 gift & hospitality policy
- BD director approval required for entertaining business contracts over £100
- Approval required for being entertained at over £50 & MD if over £1000
- Offering / accepting gifts is prohibited
- Any christmas gifts should be shared with the company
RICS decision tree
- Facts?
- legal?
- in line with RICS global professional and ethical standards?
- consulted with appropriate people?
- clear reasoning for your decision?
- content with actions being public? (embarrassment test)
Audit trail
Date and time stampled, sequential record
CPD
Continuing Professional Development
RICS requirement = 20 hrs p/a (10 formal)
Every 3 years update on ethical standards
APC = 48 hrs CPD (50% formal)
Client care
Tailoring the service you provide to suit the needs of the client
Process of identifying who your clients are by understanding
- The behaviours that are appropriate to establish good relationships
- The systems and procedures appropriate for managing the process of client care
- The requirements to collect data, analyse and define the needs of the clients
Behaviours of client care
- promote RICS ethical and professional standards
- understanding client requirements
- clear comms / dialogue
- delivery on time
- trust based relationship
- quality assurance and CHP
Monthly report
Formal monthly progress report which shows project costs, programme, risks and key issues
RICS CHP
A firm must have a CHP and it must include a redress system
- must have a CH officer and CH log
- complaint has to be acknowledged in 7 days and formally responded to in 21 days (28 days total)
2nd stage - redress if client is dissatisfied
M3 CHP
- clarify complaint
- inform line manager
- acknowledge complaint in 5 days
- formally respond in 14 - 18 days
- formally record and investigate
- internal lessons learnt thereafter
- no redress mechanism for referring to third party if remains unresolved
Project charter
A client led initiative where 5 members of the project team were selected to develop a brief. The main aim was to develop a set of behaviours and objectives to enhance ESG across the project.
Communication
transfer of information from one person to another
informal - no need to record
formal - need to record info so there are structured and defined deliverables
Negotiation
To discuss a matter with a view to settlement or compromise
- Where two parties have differing views come together to try and establish common ground and reach an agreement
CapEx
Capital expenditure
- An excel which tracks all project costs, shows paid to date, forecast costs and cashflow for duration of a project
Construction (Design & Management) Regulations 2015
Regulation that seeks to improve H&S in construction by placing duties on duty holders on a construction project. 3 core aims:
1 - focus project team on H&S through lifecycle of project
2 - improve planning and management of projects to identify dangers
3 - places responsibilities on these best placed to deal with H&S duties
Client (CDM)
Responsibilities different in commercial vs residential
Commercial -
- ensure duty holders appointed
- time and resource = sufficient
- ensure relevant info available and provided
- ensure PD/PC carry out duties
- ensure welfare is provided
Principal Contractor
Plan, manage and coordinate H&S in construction phase
- liaise with client and PD
- CPP
- coordinate contractors
- ensure site inductions, prevent unauthorised access, workers consulted and engaged in securing H&S, welfare provided
Principal Designer
Plan, manage, and coordinate H&S in the pre-construction phase
- seek to identify and eliminate foreseeable risks
- ensure designers carry out duties
- prepare and provide info to other duty holders
- liaise with PC to help construction phase
CSCS
Construction Skills Certification Scheme
card certification scheme for construction
many contractors require that site workers hold a valid CSCS card to work on site