Key Terms Flashcards

(41 cards)

1
Q

Involves actually modifying technology, tasks, structure, or people

A

Changing

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2
Q

the state where things are routine and we are comfortable, satisfied, and calm.

A

Comfort

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3
Q

the state where we accept the change and begin to grapple for ways to proceed from the known to the unknown

A

Confusion

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4
Q

a state we inter when forced to confront external change

A

Denial

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5
Q

this is change imposed by some external force, such as a commander, superintendent, or supervisor.

A

Directive Change Cycle

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6
Q

are usually social and opinion leaders who are often popular, educated, and able to see a competitive advantage in adopting new ideas early

A

Early Adopters

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7
Q

makes up one of the largest groups of people, providing an important link in the change process because they tend to represent mainstream thinking

A

Early Majority

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8
Q

those who immediately embrace new ideas

A

Innovators

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9
Q

are the last people to embrace new ideas, and they influence no one! They are usually less educated and uninformed, which tends to make them close-minded and afraid of change

A

Laggards

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10
Q

is the other large group in the middle of the curve. Most people in this category are hampered by feelings of insecurity and skepticism, which prevent them from taking risks

A

Late Majority

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11
Q

is implemented when new knowledge is made available to the individual or group

A

Participative Change Cycle

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12
Q

locks in the new procedures to become a permanent part of daily operations

A

Refreezing

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13
Q

the state where we accept the change

A

Renewal

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14
Q

the first step in deciding to create a change is to recognize the need for change

A

Unfreezing

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15
Q

that is free from error, a correct or truthful representation of something. Remember to consider the source’ qualification, integrity, and reputation. Does the source have a motive for being inaccurate or overly biased? Actively seek out trusted sources for information.

A

Accurate Information

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16
Q

that is believable, from a trustworthy source (experts in a particular field, subject matter experts, Air Force leadership, etc.).

A

Credible Information

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17
Q

is defined as the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by observation, experience, reflection, reasoning, or communication as a guide to belief and action.

A

Critical Thinking

18
Q

to put in the necessary work sufficient to evaluate the multiples sides of issues. The only way one can overcome the lack of essential knowledge on a subject is to do the necessary studying to reach a sufficient level of understanding before making judgments. This may require the critical thinker to ask many questions, which can be unsettling to those asked to respond. A critical thinker cannot be lazy.

A

Highly Motivated

19
Q

means adhering tentatively to recently acquired opinions; being prepared to examine new evidence and arguments even if such examination leads one to discover flaws in one’s own cherished beliefs; to stop thinking that complex issues can be reduced to matter of ‘right & wrong’ or ‘black & white’, and to begin thinking in terms of ‘degrees of certainty’ or ‘shades of grey’.

A

Intellectual humility

20
Q

means seeking out the facts, information sources, and reasoning to support issues we intend to judge; examining issues from as many sides as possible; rationally looking for the good and bad points of the various sides examined.

21
Q

system of thinking that is reactive, instinctive, quick, and holistic.

A

Reactive Thinking

22
Q

system of thinking that is deliberative, analytical, and procedural.

A

Reflective Thinking

23
Q

means accepting the fact that we may be in error ourselves; and maintaining the goal of getting at the truth (or close to the truth (or as close to the truth as possible), rather than trying to please others or find fault with their views.

A

Healthy Skepticism

24
Q

is information that is fair, impartial, rather than prejudiced.

A

Unbiased Information

25
An interest is what you need. It is the underlying reason behind your position.
Interest
26
A communication process involving two or more people/groups where: 1. the parties have a degree of difference in positions, interests, goals, values or beliefs 2. the parties strive to reach agreement on issues or course of action
Negotiation
27
The person or group with whom you are engaged in negotiations. Sometimes called the negotiation partner, the opposite recognizes the idea that you lack agreement and must negotiate to solve a problem or reach an agreement. As an NCO, your ‘opposite’ might be your subordinate, supervisor/chain of command, peer, etc.
Opposite
28
In negotiations, a position is what you want, not necessarily what you need. It is your vision of your best possible outcome. A negotiating position is not based on haphazard thought. It should be based on carefully developed interests and desired outcomes.
Position
29
identifies how trust influences your use of information, power affects the way you develop options or solutions to solve or resolve a current problem, conflict, or situation.
TIPO
30
The foundation of relationships with others and faith in a system is:
Trust
31
When you trust the person or group with whom you are engaged in negotiations, you believe ___ they present is truthful and accurate.
Information
32
__ Power consists of Referent, Information, and Expert powers.
Personal
33
__ powers consist of Coercive, Reward, Connection, and Legitimate powers.
Position
34
__ are different ways to potentially solve a problem or come to a mutual agreement and are often referred to as a solutions, choices, and alternatives.
Options
35
Depending on the stakes and situation, this approach places more importance on reaching an outcome, solution, or resolution.
Task Orientation
36
This approach centers on the relationship that exists between the individuals or groups involved.
People Orientation
37
The __ strategy is a passive, unassertive strategy where you do not have any motivation to work your expectations or meet their expectations.
Evade
38
The __ strategy tends to delegate the responsibility to the other person or party. This is a passive approach to negotiations.
Comply
39
The __ strategy is useful when you believe that obtaining your objective is paramount, regardless of the cost to the opposite's interests or the relationship.
Insist
40
The __ strategy is an option when you seek resolution to a situation, but see little chance for you to really get it "your way" or you don't want to "give in" to the opposite.
Settle
41
The __ strategy reflects high interests in both people and task orientations.
Cooperate