Key Word

Question 1

What is hospitality

Answer 1

The business of providing people with accommodation meals and drinks in a variety of places away from their homes

Question 2

What is a establishment

Answer 2

A place where a business or organisation operates from

Question 3

What is a client

Answer 3

A person/business/organisation using hospitality and catering services

Question 4

What is catering

Answer 4

Providing a food and beverage service to people in a particular place

Question 5

What is a caterer

Answer 5

A business or person who manages the peroration,delivery,and presentation of food for clients

Question 6

What is the chef de cuisine’s role?

Answer 6

The executive head chef. In charge of the whole kitchen, menu development and all staff

Question 7

What is the brigade’s name given to apprentice chefs?

Answer 7

Commis chef

Question 8

Describe the role of a poissonnier, what do they cook?

Answer 8

Cook all fish and seafood dishes

Question 9

What does an expeditor do?

Answer 9

Food runner/co-ordinator. Relays messages between customers, waiting staff, bar staff and kitchen. Supports by taking food to tables, clearing tables help to ensure a smooth and efficient workflow

Question 10

Which member of the kitchen brigade makes cold/frozen desserts?

Answer 10

Glacier

Question 11

Define commercial

Answer 11

Aim to make a profit

Question 12

Define residential

Answer 12

Provide a place to stay/sleep

Question 13

Are the following commercial, residential or both. Hotel/motel/hostel

Answer 13

Both

Question 14

NHS hospitals

Answer 14

Residential

Question 15

Airlines

Answer 15

Commercial

Question 16

Education

Answer 16

Neither

Question 17

Name one client group

Answer 17

Families

Question 18

Name one type of counter service

Answer 18

Fast food

Question 19

Describe free-flow

Answer 19

Different food and drink served at different counter pay at central till

Question 20

Name one type of table service

Answer 20

Family style

Question 21

Gueridon is also known as

Answer 21

Trolley service

Question 22

Transport catering happens on

Answer 22

Trains, planes and ships

Question 23

Name an example of personal service

Answer 23

Deliveroo/Uber eats

Question 24

How many stars can a hotel gain

Answer 24

5

Question 25

What is the hygiene system rated out of

Answer 25

5

Question 26

Who carries out the hygiene rating

Answer 26

Food standard agency

Question 27

What are the stars award called

Answer 27

Michelin stars

Question 28

What are the flowers awarded called

Answer 28

AA Rosettes

Question 29

What are they awarded for

Answer 29

Outstanding food quality ingredients level of skill

Question 30

What being inspected for hotel stars. Name 2

Answer 30

Opening times and disabled access

Question 31

Name the 4 job role sectors in H&C

Answer 31

Manager, Administrator, back of house, front of house

Question 32

Who is the top of the kitchen brigade

Answer 32

Executive head chef

Question 33

Who is the top of the hotel job structure

Answer 33

General manager

Question 34

Who is higher in the hierarchy? general manager or head chef

Answer 34

General manager

Question 35

What is a personal attribute

Answer 35

A quality it personality trait

Question 36

Name a personal attribute

Answer 36

Hygienic/food team player

Question 37

Name a training organisation

Answer 37

UCAS

Question 38

State a way of training staff

Answer 38

Online courses

Question 39

What is remuneration

Answer 39

Reward in wage/salary

Question 40

Name an example of remuneration

Answer 40

Tips

Question 41

Name a contract type

Answer 41

0 hour

Question 42

What age are you automatically enrolled into a pension (after earnings of £10,000)

Answer 42

22 years old

Question 43

What is the calculation for gross profit

Answer 43

Selling price-ingredient cost

Question 44

What is the calculation for net profit

Answer 44

Selling price-total cost

Question 45

Name 2 ways to improve technology in and H&C provision

Answer 45

Apps social media

Question 46

Name three political factors in place

Answer 46

Licensing laws, employment laws, health and safety laws

Question 47

How can the media have a positive effect on the H&C business

Answer 47

Reaches large customer base Target specific customer groups Personal connect business to customer