kk 6 Flashcards
(11 cards)
Quality management strategies
Quality control, Quality assurance, and Total Quality management
Quality control
A quality management strategy that checks for defects by performing inspections at various points in the production process.
Quality assurance
Where a business achieves a standard of quality in the production of a good or service as assessed by an independent body.
What is the most common standard for QC?
ISO 9001: 2015
Total quality management
A whole organisation approach to achieving quality based on continuous improvement in the area of quality.
Total quality +
The quality of the product is continually improving -> competitive advantage
Employees are empowered to find new ways to improve quality -> increased morale
Quality assurance +
Improved quality at the end product that is produced
Provides customers assurance that the product they are purchasing is of a high quality by meeting an international standard
A proactive approach that reduces the errors that may occur -> greater efficiency
Quality control +
Ensures products meet the desired standards before making it to the customer -> customer satisfaction
Identified errors early so they can be rectified quickly -> reduced wastage
Quality control -
Slows down production if checks occur at regular intervals
May be expensive if extra employees need to be employed to perform checks
Can be deemed as a reactive strategy as defects are identified rather than proactively looking to prevent them from the outset
Quality assurance -
Can be costly to obtain the certification
It takes time to train employees in the new standards
Total quality management -
Quality circles can be time consuming
Difficult to gain business-wide commitment from all employees
Employees can become more focused on improving quality than performing work
