KNOWING EXACTLY WHAT TO SAY

Question 1

INTRODUCING A NEW IDEA BUT SCARED OF THE REJECTION

Answer 1

“NOT SURE IF ITS FOR YOU, BUT”

“NOT SURE IF ITS FOR YOU, BUT WE HAVE 6 MONTH SAME AS CASH FINANCING”
“NOT SURE IF ITS FOR YOU, BUT

Question 2

WHEN YOU WANT THEM TO CONSIDER A NEW IDEA

Answer 2

“HOW OPEN MINDED WOULD YOU BE TO …”

Question 3

HOW TO GET PEOPLE EXCITED ABOUT THE FUTURE AND GIVES THEM A REASON TO MOVE FORWARD TO THE GOOD NEWS OR AWAY FROM THE BAD NEWS

Answer 3

“HOW WOULD YOU FEEL IF”

Question 4

CREATING PITCTURES IN SOMEONES HEAD WITH EMOTION

Answer 4

“JUST IMAGINE…”

Question 5

WHAT SHOULD I REPLACE PERMISSION BASED QUESTIONS WITH
LIKE “CAN I HAVE YOUR PHONE NUMBER “CAN I POINT YOU IN THE DIRECTION ” OR “DO YOU HAVE ANY QUESTIONS

Answer 5

“WHAT CAN I POINT YOU IN THE DIRECTION OF”

“WHAT QUESTIONS DO YOU HAVE FOR ME”

“WHAT ROOM ARE YOU SHOPPING FOR”

Question 6

WHEN SOMEONE NEEDS HELP DECIDING

Answer 6

YOU HAVE THREE OPTIONS…

Question 7

When your trying to tie someone down

Answer 7

“When would be a good time..”

Question 8

HOW TO TELL THEM THE NEGATIVE OR POSTIVE CONSEQUENCES

Answer 8

IF … THEN..

Question 9

WHEN YOU WANT SOMEONE TO DO THIS INSTEAD OF THAT

Answer 9

THERE ARE TWO TYPES OF PEOPLE

Question 10

GET SOMEONE TO AGREE WITH YOU

Answer 10

I BET YOUR A LITTLE LIKE ME

Question 12

HOW TO GET SOMEONE TO RELAX

Answer 12

DONT WORRY

Question 13

I WANT YOU TO DO THIS

Answer 13

MOST PEOPLE IN THIS SITUATION…

Question 14

BRING POSTIVITY TO NEGATIVE ENERGY

Answer 14

THE GOOD NEWS IS

Question 15

INSTEAD OF ASKING WHAT THEY WOULD LIKE TO DO

Answer 15

WHAT HAPPENS NEXT..

Question 16

SOMEONE THROWS AN OBJECTION AT YOU BUT YOU WANT TO DIG DEEPER

Answer 16

WHAT MAKES YOU SAY THAT

Question 17

WHEN SOMEONE IS ABOUT TO SAY NO

Answer 17

BEFORE YOU MAKE UP YOUR MIND

Question 18

HOW TO OVERCOME THEIR OBJECTION

Answer 18

IF I CAN, WILL YOU?

Question 19

HOW TO DOWNSALE

Answer 19

JUST ONE MORE THING..

Question 20

WHENEVER SOMEONE SAYS THANK YOU

Answer 20

MY PLEASURE, JUST ONE MORE THING THOUGH..

Question 21

GET A REVIEW

Answer 21

CAN YALL DO ME A SMALL FAVOR?

Question 22

HOW TO FIND THE OBJECTION

Answer 22

JUST OUT OF CUROSITY…

Question 23

CLOSE

Answer 23

JUST OUT OF CURIOSITY, WHATS HOLDING YALL BACK FROM PURCHASING THIS TODAY?

WHAT DO YOU MEAN BY THAT? WHAT MAKES U SAY THAT?

IF I CAN… WOULD YOU..?

Question 24

GET THEM TO MATTRESSES

Answer 24

NOT SURE IF ITS FOR YOU BUT WE HAVE A HUGE SELL GOING ON FOR MATTRESSES
WOULD YOU BE OPEN MINDED ENOUGH TO JUST TAKE A LOOK?

Question 25

ADD TO TICKET

Answer 25

IM NOT SURE IF THIS IS FOR YOU, BUT WHENEVER YOU PURCHASE X WE OFFER 15% OFF ANYTHING ELSE PURCHASED.

Question 26

PROTECTIONS AT DESK

Answer 26

CAN I ASK YALL A QUESTION? HOW WOULD YOU FEEL IF YOU SPEND ALL THIS MONEY ON THIS FURNITURE ONLY FOR IT TO GET RUINED A YEAR FROM NOW? NOT GOOD RIGHT? THIS IS WHY WE OFFER 4 YEAR PROTECTIONS FOR ALL OF OUR FURNITURE. OUR PROTECTIONS GURANTEE THAT YOUR FURNITURE WILL BE LIKE IT WAS THE DAY YOU GOT IT FOR 4 YEARS. AFTER THE 4 YEARS IS OVER, IF YOU DID NOT HAVE ANY ISSUES THEN YOU GET THE FULL AMOUNT BACK IN STORE CREDIT.

Question 27

WHEN SOMETHING IS OUT OF STOCK

Answer 27

SO I CHECKED AND IT IS OUT OF STOCK CURRENTLY.. THE GOOD NEWS IS IT COMES BACK INTO STOCK IN A LITTLE OVER A MONTH. BEFORE YOU MAKE UP YOUR MIND..

Question 28

PROTECTION PITCH EARLY AND OFTEN

Answer 28

ITS FUNNY I ACTUALLY HAD A CUSTOMER THIS MORNING WHO SWORE SHE DIDNT WANT ANYTHING… THIS LIGHT COLORED.. BC SHE WAS SCARED OF IT GETTING RUINED. SHE ENDED UP BUYING THIS ONE ONCE SHE FOUND OUT ABOUT THE 4 YEAR PROTECTION WE OFFER WITH ALL OF OUR Furniture.

Question 29

GETTING THEM ON BEDMATCH:

Answer 29

SO MOST PEOPLE COME IN LOOKING FOR A MATTRESS AND USUALLY JUST PICK WHICHEVER ONE FEELS THE BEST, WHICH IS TOTALLY FINE BUT FIRMNESS LEVEL ISNT ABOUT WHICH MATTRESS FEELS THE BEST. ITS ALL ABOUT FINDING A FIRMNESS LEVEL THAT WILL SUPPORT YOUR BODY WHENEVER YOUR UNCONSIOUS ASLEEP. THIS MACHINE WE HAVE RIGHT HERE DOES JUST THAT BY MEASURING OVER 4000 PRESSURE POINTS, IT TAKES LIKE 3 MINUTES TO DO. ARE YALL OPEN TO TRYING IT?

Question 30

FOR WHENEVER THEY ARE GOINGN TO LOOK AT OTHER STORES:

Answer 30

WHILE YALL ARE LOOKING AT OTHER STORES KEEP AN EYE OUT ON PRICES AND QUALITY. WE GURANTEE THE LOWEST PRICES AND WILL DOUBLE THE DIFFERENCE OF PRICE. SO IF YOU FIND THE SAME CHAIR AT ASHLEYS FOR $100 LESS, WE WILL DISCOUNT OURS $200.

Question 31

WHEN SOMEONE ASKS FOR DISCOUNT:

Answer 31

SO I WOULDNT BE ABLE TO DISCOUNT THIS FURNITURE BECAUSE ITS ALREADY ON A SALES PRICE, THE GOOD NEWS IS THAT I CAN DISCOUNT OUR PROTECTION PLAN. DOES THAT MAKE SENSE?