Knowledge Management

Question 1

What is a Knowledge Management System?

Answer 1

An organized collection of people, procedures, software, databases and devices that creates, captures, refines, stores, manages and disseminates knowledge

Question 2

Types of Knowledge

Answer 2

1. Explicit Knowledge
2. Tacit Knowledge

Question 3

Explain Explicit Knowledge

Answer 3

Knowledge that is documented, stored and codified.
e.g, stored procedures, product formulas

Question 4

Explain Tacit Knowledge

Answer 4

The know-how that someone has developed as a result of personal experience
e.g, how to ride a bicycle

Question 5

List the Knowledge base

Answer 5

Create
Capture
Store
Refine
Manage
Disseminate

Question 6

What are the two frequently used processes to capture tacit knowledge?

Answer 6

Job-Shadowing
Joint Problem Solving

Question 7

Explain Job-Shadowing

Answer 7

Involves a novice observing an expert executing his job to learn how he performs

Question 8

Explain Joint Problem Solving

Answer 8

The novice and the expert work side-by-side to solve a problem so that the expert’s approach is slowly revealed to the observant novice

Question 9

KM Applications and Associated Benefits

Answer 9

1. Foster Innovation by Encouraging the Free Flow of Ideas
2. Leverage the Expertise of People Across the Organization
3. Capture the Expertise of Key Individuals Before They Retire

Question 10

What are the Best Practices for Selling and Implementing a KM Project

Answer 10

1) Connect KM to goals and objectives
2) Start with small pilot and enthusiastic participants
3) Identify valuable tacit knowledge
4) Get employee buy in

Question 11

Communities of Practice (CoP)

Answer 11

A group whose members share a common set of goals and interests and regularly engage in sharing and learning as they strive to meet those goals
- Develops resources such as models, tools, documents, processes etc.

Question 12

Social Network Analysis

Answer 12

A technique to document and measure flows of information among individuals, workgroups, organizations, computers, Web sites and other sources of information

Question 13

Web 2.0 Technologies

Answer 13

A term describing changes in technology and Web site design to enhance information sharing, collaboration and functionality on the Web

Question 14

Business Rules Management System

Answer 14

Software used to define, execute, monitor and maintain the decision logic that is used by the operational systems and processes that run the organization.

Question 15

BRMS components

Answer 15

A business rule engine that determines which rules need to be executed and in what order

Question 16

Engine Search Software

Answer 16

The application of search technology to find information withing an organization

Question 17

ESS components

Answer 17

ESS indexes documents from a variety of sources such as corporate databases, departmental files, email, corporate wikis, and document repositories.