Knowledge Test Questions

Question 1

What is a mission statement?

Answer 1

A mission statement is a formal summary of the aims and values of a company, organization, or individual.

Question 2

Why is it important for an organisation to have a mission statement?

Answer 2

It is important for an organisation to have a mission statement to inform stakeholders

Question 3

Why is it important to have an environmental business objective?

Answer 3

It is important to have an environmental business objective to address government targets

Question 4

What is the purpose of organisational aims and objectives?

Answer 4

The purpose of organisational aims and objectives is to provide direction to staff

Question 5

How can the financial market impact on the cost of trading over seas?

Answer 5

The financial market can impact on the trading costs overseas when currencies rise and fall

Question 6

What is likely to be the strongest influence on where a company is located?

Answer 6

Skilled labour is likely to be the strongest influence on where a company is located.

Question 7

How might a delay in the supply chain affect the organisations ability to meet the needs of their customers?

Answer 7

A delay in the supply chain could affect the organisations ability to meet the needs of their customers by products not being delivered on time

Question 8

What is the likely impact of the complaints department administrator being absent?

Answer 8

The impact of the complaints department being absent is that the complaints will not be dealt with in-line with the company policy

Question 9

What is the likely impact of an organisation if external IT support is bought out by another company?

Answer 9

The impact of an organisation if external IT support is bought out by another company is that IT support will be briefly unavailable

Question 10

Confidential data must be stored to comply with which type of government control?

Answer 10

Confidential data must be stored to comply with the National Government Control

Question 11

What does the ‘T’ in PESTLE stand for?

Answer 11

The ‘T’ in PESTLE stands for Technological

Question 12

What is the likely impact of involving all staff in managing change?

Answer 12

The likely impact of involving all staff in managing change is that staff are more receptive to changes being made

Question 13

What is the main reason for communicating change within an organisation?

Answer 13

The main reason for communicating change within an organisation is that even needs to know how the change will impact them

Question 14

Which is not a principle of change management?

Answer 14

Involving senior management is not a principle of change management

Question 15

Which of the following is not a principle of change management?

Answer 15

Involving senior management only is not a principle of change management

Question 16

Who is most likely to be affected by the introduction of an automatic route selection telephone system?

Answer 16

Incoming callers are most likely to be affected by the introduction of an automatic route selection telephone system

Question 17

An organisation’s production has been moved to another country. What impact would this have on the administrator role?

Answer 17

Time differences may need to be taken into account if an organisation’s production has been moved to another country

Question 18

When customer payments are required what document is sent by the administrator?

Answer 18

An invoice is used when customer payments are required

Question 19

What method of payment is most likely to be used between businesses?

Answer 19

BACS is the most likely payment method to be used between businesses

Question 20

Which document is issued by a buyer to a seller, indicating types, quantities and agreed prices for products or services?

Answer 20

A purchase order is issued by a buyer to a seller, indicating types, quantities and agreed prices for products or services

Question 21

Which of the following explains how petty cash is usually handled?

Answer 21

Petty cash is usually a small amount of money, managed by a custodian, to reimburse purchases when balanced with a receipt

Question 22

Which of the following would be deemed to be personal data therefore confidential?

Answer 22

John Smith Jr; 39 Stroud Road, Capel Common, KW16 8TY - would be deemed to be personal data therefore confidential

Question 23

Information which complies with data protection regulation can be stored

Answer 23

Information which complies with data protection regulation can be stored securely within the UK

Question 24

The main purpose of data protection regulation is to

Answer 24

The main purpose of data protection regulation is to protect individuals against the misuse of information about them

Question 25

Why is it important to consider data protection in an organisation’s staff induction?

Answer 25

It is important to consider data protection in an organisation’s staff induction to comply with regulatory requirements

Question 26

What does the first ‘D’ stand for in RIDDOR?

Answer 26

The first ‘D’ stands for Diseases in RIDDOR

Question 27

What is the main reason health and safety ‘near misses’ should be recorded?

Answer 27

The main reason health and safety ‘near misses’ should be recorded is to assess risks involved in work activities

Question 28

Who should report instances under RIDDOR when working?

Answer 28

The employer should report instances under RIDDOR when working

Question 29

Why is it important to encourage all staff members to report health and safety hazards?

Answer 29

It is important to encourage all staff members to report health and safety hazards so risks can be analysed

Question 30

A common health and safety risk experienced within the administration role

Answer 30

A common health and safety risk experienced within the administration role is slips, trips and falls

Question 31

Which is the most effective way of promoting health and safety in the workplace?

Answer 31

Communicating the health and safety policy to all staff is the most effective way of promoting health and safety in the workplace

Question 32

What is the benefit of communicating openly with suppliers as stakeholders?

Answer 32

The benefit of communicating openly with suppliers as stakeholders is it builds an understanding of expectations

Question 33

Shareholders may retract their financial investment if

Answer 33

Shareholders may retract their financial investment if company’s annual performance is not shared

Question 34

The main reason to manage suppliers as stakeholders is to

Answer 34

The main reason to manage suppliers as stakeholders is to ensure the control of costs and availability

Question 35

Why is it important to consult with stakeholders before the adoption of new working processes?

Answer 35

It is important to consult with stakeholders before the adoption of new working processes to establish suitability

Question 36

Why is it important to listen and communicate with all stakeholders?

Answer 36

It is important to listen and communicate with all stakeholders they may have a suggestion to improve working practices

Question 37

What would be an effective way of managing stakeholders who are resistant
to change?

Answer 37

Meeting with them regularly to discuss solutions would be an effective way of managing stakeholders who are resistant to change

Question 38

What is meant by ‘stakeholder relationships’?

Answer 38

‘stakeholder relationships’ is the process of creating mutually beneficial connections

Question 39

Why is it important to recognise risks that may occur when managing projects?

Answer 39

It is important to recognise risks that may occur when managing project to control them in advance

Question 40

When managing a project what are the three main constraints to consider?

Answer 40

Time, cost, scope are the three main constraints to consider when managing a project

Question 41

A potential event which could have a negative effect on a project’s objectives describes the

Answer 41

A potential event which could have a negative effect on a project’s objectives describes the project risk

Question 42

What is a product breakdown structure used to plan in a project?

Answer 42

Resources is a product breakdown structure used to plan in a project

Question 43

Which tool is used to identify the different tasks required when managing a project?

Answer 43

Scheduling is used to identify the different tasks required when managing a project

Question 44

What does the work breakdown structure focus on in project management?

Answer 44

The work breakdown structure focus on in project management is planning

Question 45

Who develops a top-down budget?

Answer 45

Senior Management team develop a top-down budget

Question 46

How might a budget be agreed when managing a project?

Answer 46

Obtaining detailed quotes for each aspect of the job

Question 47

Why is it important to ensure the necessary equipment is available when managing a project?

Answer 47

Ensure the necessary equipment is available when managing a project to ensure delays are minimised

Question 48

What makes a successful project?

Answer 48

A committed team makes a successful project

Question 49

How does closure contribute to project success?

Answer 49

It shows deliverables have been met

Question 50

Which of the following indicates the successful reduction of stationery by 20% within 4 months?

Answer 50

Stationery orders reduced by 21% within 4 months