Kommunikation Flashcards
(33 cards)
FOOFAAE-Framework
FOOFAAE Framework FEELING: I absolutely love your dog. OBSERVATION: You have such a well-behaved dog. OPINION: I think Pugs are the best kind of small dog breed. FACT: I was reading that Pugs are usually… ACTION: I want to adopt a dog like that. AUTOBIOGRAPHY: My brother has a Pug too… EVENT: Did you hear Frank just adopted a dog last month?
Dale Carnegie
Art of questions
6 Types
- Information- facts, numbers and statistics - What percentage of population owns a car? 2. Technical Talk Widgets - What new features does your camera have? 3. People and gossip - Dp you know why David left the company in a hurry? 4. Feelings- How do you feel about the change of leadership? 5. Abstract Concepts and Ideas - Do you think there can be peace without equality? 6. Time and Place, Where and when - Wherabouts were you in India?
Interrogative Questions Keep in your back pocket the six interrogative question types:
Who, What, Where, When, Why, and How. It’s not wise to lean on these too heavily, but they should always be in your arsenal for quick reference. For example: Who else was there? What happened afterward? Where did it come from? When did he finally show up? Why did he do that? How did he even get in?
5 Types of Talk
Types of talk: 1. Thing Talk. What does it include? Things like: Cars, Boats, clothes etc, topics of time and place: Been here before? How long does it take you to go to work?, Information: What do you know about George W. Bush?, Activities: Have you seen the last Premier League Game?, Learning and facts: Are you interested in the history of art? Things you recognised: Have you seen the man with the red flower? 2. Action Talk: What do you do…? What do ou do for living? How did you do etc…? 3. Head Talk: Thoughts?: How is the best way to tackle this issue, what do you think? What do you think he meant by this phrase?, Opinions: Whats your opinion about the new recipe?, Skills and Know How: How did you become such a confident speaker? 4. Heart Talk: What matters: What really matters to you about working with teenager?, Meaning: What would this opportunity mean to you? Values: Why did you start working in prisons? Feelings: How do you feel when you ar skiing in the fresh mountains? 5. Soul Talk: Who are you at your best? Who are you? –> Deep Talk
PEEP
PEEP (Point, Explanation, Example and Point) is a very easy but effective and practical approach. If you struggle with finding an appropriate story for the answer, you can use this method. Use it when you need to give an opinion and back it up. Point: Make a point in the opening of your speech. Explanation: State your reasons for making this point in the body of the speech. Example: Use an example or illustration to justify your previous remarks. Use words like “for example” or “imagine.” Speaking about personal experiences will make your answer genuine and also memorable for your audience members.
FORD
Ford: Family, Occupation, Recreation(Hobbies), Dreams
DER
Der: Emotioan, Detail, Restatements: Emotion you state what you believe are their emotions towards the theme! You sound really excited about that! Detail: Why, Who, Where, When, What, How! 5Ws!
SBR
SBR Specific, Broad, Related. Specific: Go deeper into detail- What kind of slopes did you go down? Broad: Questions about the topics. Where was this? Where did you go? Related Topics: I love weekend trips… I love it when it snows
HPM
HPM History, Philosophy, Metaphor! History: You reply with personal experiences! Philosophy: involves your personal stance, opinion on a specific topic! (I´ve always loved skiing) Metaphor: What the topic reminds me of.
- BOSSES OFFER PLAYFUL OPINIONS As you gain social confidence and increase your level ofi comfort with conversation partners, try to offer more playfixl opinions. For now, there are five primary types of playful opinions we’ll discuss:
- Exaggerated 2. Hypothetical 3. Sarcastic 4. Label 5. Meta
BOSSES KNOW HOW TO TAPP You can’t start conversations about interesting topics unless you know something about those interesting topics. and experiences. TAPP Topics
THINGS: Technology, Books, Clothes, Cars, Movies, TV Shows, Food, Drink, and Weather ACTIVITIES: Hobbies, Volunteering, Sports, Fitness, Diets, Entertainment, Gaming, Education, Dating, Vacations, Shopping, and Careers PEOPLE: Kids/Parenting, Family, Pets, Gossip, Relationships, Opposite Sex, You, Them, Culture, Common friends/Co-workers, Local/Global News, Appearance, and Human Behavior PLACES: Surroundings, Cities, Landmarks, States, Restaurants, Festivals, Houses, and Stores
I have discovered a golden ratio for conversations. Bosses sometimes structure their statements in the following order:
- Initial comment 2. Support initial comment (usually with an example, explanation, or story) 3. Afterthought (comment about something just said) 4. Connection (connect back to the partner or related topic or comment) Example 1: INITIAL COMMENT I love red wine. SUPPORT I’ll drink anything—even the $2 cheap stuff. AFTERTHOUGHT Maybe I’m just uncivilized. CONNECTION What kind do you drink?
BOSSES STEER WITH CONTROL COMMENTS WITHOUT A SETUP:
I think the entire company should purchase new tablets. WITH A SETUP: I may come off as a big nerd for saying this, but I think the entire company should purchase new tablets., COMMENT: I just a bought a tuna sandwich from a gas station. AFTERTHOUGHT: I know, I like to live dangerously. CONCLUSION: So, stay away from XYZ, is the moral of the story. SUMMARY: So basically, I’m a jerk.is what it comes down to. REALIZATION: I have no idea how I ate the entire thing, but now I’m paying for it. REALIZATION: I probably shouldn’t call people at 3 AM anymore. REALIZATION: I was probably a little too greedy! HYPOTHETICAL CONCLUSION: He’s probably never talking to me again. HYPOTHETICAL CONCLUSION: If she ever sees it I’m screwed!
6 Socrates Questions
1: Clarification questions- they ask dir Clarification”What do you mean by that? How is this connected to the Argument ?
2: Assumption questions- they ask for Basic assumptions. Perspektive a different View. Why do we think this? What other Option could we assume?
3:perspective questions- raise a different View, ask for an counterargument
4:reason/evidence questions- to prove an Argument
5: consequence questions- How will this effect this group of people?
6:Meta questions- questions about themselves Why are you asking this ?
Critical Think
Who will benefit from this?
… will be negativetly impacted by this?
Where is the room for improvement?
.. Else might this Problem exist?
What might be an netter alternative?
.. can ne changed?
.. might be a possible counterargument?
Why did we arrive at this Situation?
How do we know this is true?
.. will this Turn Out?
The Five Parts of a Good Story
- Paint the scene 2. Normalize 3. Contrast / Turning Point 4. Reaction 5. Conclusion / Meta Afterthought
Level of Thinking
Level1- Knowledge:Simply remembering Data and information
Level2- Comprehension: Understand the meaning of the information, compare and contrast it, predict what will Happen in the Future based on current or past information Level3: Application- use the learned information in new Situations, make new Arguments or raise new questions
Level4- Analysis: Break the Arguments apart in Order to Understand them deeply and examine possible Errors
Level5- Synthesis: Put the information together to create Something new. Analysis is taking everything apart this means looking for similarities and Connections between these parts
Level6-evaluation: Make judgments and decisons of your own.
Facione Model
6 skills (Interpretation, Analysis, inference, Evaluation, explanation, self regulation)
Interpretation: Understand the information and communicate them to Others. Which assumptions are included?
Analysis: What does this mean and why?
Inference: read between the lines and See which information are Missing?
Evaluation: Judge Something based in your Research
Explanation: Break down the information so that everyone Understands it and present it.( How can i make people Understand it?
Self regulation: think about your own thinking
6 Hats
The White hat is Sherlock Holmes. The thinking and analytical hat. Gather as much information as possible. Seek multiple perspectives
The Red hat is Sigmund Freud. This is the Emotion hat. You determine how you Feel about it.
The Black hat is the depressed Pessimist. What about X. I have my doubts
The yellow hat is the Cheerleader. It’s the optimistic, Happy thinking
The Green hat is Picasso. Think Outside the Box and come Up with creative ideas. Generate as many ideas as possible.
The blue hat is about coordinating and Creating a system to Integrate all the information you gathered from the other hats. It’s the Organisation and the Management.
Osborns Work
Six stages: Mess finding, fact finding, Problem finding, Idea finding, solution finding, Action finding.
Messe finding: Spot the Situation that demands Attention.
Fact finding: Understand all of that Mess. Dig deep into the Mess
Provlem- finding: Focus on one urgent Problem in the Mess you found.
Idea finding: find as many solutions as possible. It’s Divergent thinking.
Solution finding: find the one Idea that ist the best.
Action finding: Formulate a Plan of Action!
Scamper
- Substitute: Welche Komponenten, Materalien, Personen sind ersetzbar?
- Combine: Welche Funktionen, Angebote, Dienstleistungen überschneiden sich und lassen sich kombinieren?
- 3.Adapt: Welche Elemente können zusätzlich ergänzt werden?
- Modify: Lassen sich Farben, Größe, Materialien, Menüpunkte modifizieren?
- Put to other purposes: Wie kann das vorhandene noch genutzt werden?
- Eliminate: Welche Elemente lassen sich entfernen, vereinfachen, reduzieren?
- Reverse: Lassen sich Elemenete auch entgegengesetzt nutzen oder die Reihenfolge verändern?
YETA
Small talk boils down to comments about four primary things (Y.E.T.A.): You, something in your Environment, Them, or something more Abstract. Most of your dialogue will focus on one (or a combination) of those four. Likewise, when you initiate conversation, you’ll most likely start by focusing on one of the following: You: I can’t believe I forgot my umbrella again. Environment: This rain is great for my yard. Them: Do you want to borrow my umbrella? Abstract: It’s too bad California doesn’t get rain like this.
FAEFOH
If the FAEFOH framework was solidified in your mind, you might quickly generate one or more of the following comments: FEELING: I absolutely love your dog. AUTOBIOGRAPHICAL: My brother just adopted a Pug mix. EVENT: There was some kind of adopt-a-dog fair going on nearby. FACT: I read that Pug wrinkles have to be cleaned like every week. OBSERVATION/OPINION: Your dog is so well-behaved.HYPOTHETICAL:
Check out the variety of open-ended FAEFOH questions one could ask at a marketing conference:
FEELING questions: How do you like the SEO speaker? AUTOBIOGRAPHICAL questions: How did you get into the marketing field? EVENT questions: Have you been to this conference before? FACT questions: So what company do you work for? OBSERVATION questions: What’s happening over there? HYPOTHETICAL questions: Would you judge me if I skipped the SEO talk and went to the bar instead?
