Korean Customer Service Culture VS Filipino Hospitality Flashcards
(10 cards)
What cultural philosophy influences Korean customer service?
Confucian values, emphasizing hierarchy, politeness, and efficiency.
How do Filipino hospitality values differ from Korean service culture?
Filipino service is rooted in malasakit (genuine care), prioritizing warmth and personal connections.
In Korea, how is the concept of “The customer is king” expressed?
고객은 왕이다 (gogaekeun wangida)—ensuring guests receive fast and efficient service.
How do Korean and Filipino service styles differ in friendliness vs. professionalism?
Korea: Professional, structured, and formal interactions.
Philippines: Friendly, accommodating, and engaging conversations.
How do customer service expectations differ between Korea and the Philippines?
Korea: Guests expect quick and efficient service.
Philippines: Guests value personalized and flexible service
What is the difference in tipping culture in Korea vs. the Philippines?
Korea: Tipping is not common and can even be refused.
Philippines: Tipping is widely accepted and expected in many service industries.
How do greeting and bowing customs differ?
Korea: Bowing is a sign of respect and formality in customer service.
Philippines: A smile and friendly tone are more commonly used.
What are the key differences in handling customer complaints?
Korea: Staff respond formally and swiftly, aiming to fix the issue immediately.
Philippines: Staff tend to apologize warmly and offer alternative solutions.
How do hierarchy and authority influence service in Korea vs. the Philippines?
Korea: Employees strictly follow rules and respect hierarchy.
Philippines: Employees are more flexible and can bend rules to accommodate customers.
What role does language and honorifics play in Korean customer service?
Korean service workers use formal speech and honorifics (e.g., “-님” -nim suffix) to show respect, unlike in the Philippines, where speech is more casual and warm.
