Kouzes & Posner Ch 04 pp 89-102 - Sheet1 Flashcards Preview

20. Kouzes & Posner > Kouzes & Posner Ch 04 pp 89-102 - Sheet1 > Flashcards

Flashcards in Kouzes & Posner Ch 04 pp 89-102 - Sheet1 Deck (16):

What speaks volumes about what's important about critical incidents?

how you link the actions and decisions to shared values


Why are critical incidents important?

They become teachable moments


Why is telling a story so important?

 you can pass on lessons about shared values and getting people to work together


Why tell a story during a presentation to an audience?

 it is a powerful tool for teaching people what's important and what is not, what works what doesn't, what is and what could be.


According to David Armstrong why is storytelling a great leadership practice?

stories are simple, timeless, and can appeal to everybody regardless of age, gender or race. They're fun a useful form of training, empowering, a great recognition device recruiting tool and to pass on tradition


What is one lasting benefit to storytelling?

Forces leaders to pay attention to what their subordinates are doing.


What is a what for leaders to reinforce the behavior they want repeated?

Feedback it outlines what is right and what needs improvement


What can leaders do to improve a subordinates outcome/performance?

Provide tools for measuring subordinates progress


What is a tangible mean for reinforcing values?

Rewards and recognition


Who sets the tone for innovation and risk taking?

the leader


What sends signals about what you value and how they are aligned with shared values?

incentives, recruitment, training, recognition


What happens when a leader sets an example?

Demonstrates their commitment to their values


What is the single best indicator of what's important to a leader?

How a leader spends their time.


What is the best way to track if you are setting the best example?

Have someone other than yourself complete and audit of your daily routines, your daily calendar, agendas for your meetings, and how you deal with critical incidents.


Why should you ask your subordinates questions?

Each question is a teaching opportunity, become more aware of critical factors, perspectives and beliefs of your subordinates?


What themes should all questions revolve around?

What have you done to live out our values?