Kouzes & Posner Ch 11 pp 279-293 - Sheet1 Flashcards Preview

20. Kouzes & Posner > Kouzes & Posner Ch 11 pp 279-293 - Sheet1 > Flashcards

Flashcards in Kouzes & Posner Ch 11 pp 279-293 - Sheet1 Deck (11):
1

After a successful presentaion she was presented with a _______?

Stuffed horse

2

Everytime Melissa had success, Amanda walked by and di this?

squeezed the horse

3

After difficult consolidations Amanda lifted her team spirits by doing this?

Taking the team out for lunch and a movie

4

Amanda invested in her team development by finding classes, seminars, conferences or any learning experience because?

She thought it would increase their competencies

5

Social psychologists have referred the Pygmalion effect as being?

More likely to get high performance if they expect high performance than if they expect low performance.

6

To be successful on the job, leaders make certain that people feel?

That they belong, are accepted and valued, and have the skills and inner resources needed to be successful

7

Jason Cha was challenged to reduce cost in the global industrial and commercial business unit of Tyco Electronics by?

Reclaiming spool construction and bringing it in-house despite the limited available resources

8

Jason Cha discovered?

Recognizing and rewarding indivisual contributions was one of the most effective ways to keep people focused and to foster innovation

9

Feeling affirmed and appreciated?

Increases a person's sense of self worth, which in turn precipitates success in all area's of one's life

10

What 3 things happens when managers are constantly on the lookout for problems?

-They get a distorted view of reality -overtime, production declines -their personal credibility hits bottom

11

Stress and anxiety levels will increase and production will be less efficient without?

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