L14 - Communication Flashcards Preview

Y2 - Normal function of GI tract > L14 - Communication > Flashcards

Flashcards in L14 - Communication Deck (10)
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1
Q

Calgary Cambridge Model: in summary

A
  • model that healthcare proffesionals use ot communicate with patients
    • establishing rapport
    • identifying reason for consultation
    • gathering information
    • shared decision making
2
Q

why do pharmacists need to be good communicators

A
  • get relevant information from the patient
  • ensure correct diagnosis is made from the information extracted
  • transfer relevant knowledge / advice to pateint
  • ensure that the patient is not harmed from condition / product sold
  • ensure the patient understands
3
Q

Systematic Enquire

1: WWHAMM

A
  • Who is it for
  • What are the symptoms?
  • How long have the symptoms persisted
  • Action already taken?
  • Medication already taken by patient R and OTC
  • Medical Conditions
4
Q

Systematic Enquiry

2) encore

A
  • Explore
  • No medication option
  • care
  • observe
  • refer
  • explain
5
Q

ENCORE

what are the aspects of explore

NOCEO

A
  • NOCEO is latin for do no harm
  • Nature of symptoms
  • Other associated symptoms
  • Concurrent Medication
  • Exclude possibility of serious disease
  • Obtain identity of patients
6
Q

What is meant by the no medication option

A

remember that in many instances a medication is nt necessary and may indeed be contraindicated

7
Q

What is meant by care

Good Pharmacy Practice for Life

A
  • specialist care needed for differnt patients
  • geriatric patients
  • paedriatric patients
  • pregnant women
  • lactating mothers
8
Q

Observe

ODD patients

A
  • other tell tale signs
  • demeanor of patient
  • dramatisation of patient
9
Q

Refer

3 Ps

A
  • potentially serious cases
  • persistent symptoms
  • patients at increased risk
10
Q

describe what is meant by explain

A
  • why course of action is suggested