Labour Relations

Question 1

types of turnover

Answer 1

voluntary, involuntary

Question 2

types of involuntary turnover

Answer 2

with & without cause

Question 3

types of voluntary turnover

Answer 3

Functional and dysfunctional.
F: bad performers leave
D: good leave

Question 4

predictors of turnover

Answer 4

-low commitment
-low job satisfaction
-low role clarity
-high conflict

Question 5

constructive dismissal

Answer 5

unfair practices changing the employment contract that are unacceptable and forced employee to quit

Question 6

termination meetings

Answer 6

-plan the meeting
-get to point
-explain the situation
-prepare for reactions
-review elements of letter
-explain where to go next
-escort individual
-turn off electronic devices

Question 7

vibes when terminating

Answer 7

employees being terminated, should be treated with respect and dignity

Question 8

union

Answer 8

officially recognized body, representing a group of employees to present a collective voice 

Question 9

goal of union

Answer 9

better wages, benefits, improve treatment of members 

Question 10

employer strategy toward unions

Answer 10

union acceptance, avoidance, substitution, resistance

Question 11

union acceptance

Answer 11

view union as legit representatives. encouraged unions. maple leaf

Question 12

union avoidance

Answer 12

believes it’s preferable to operate non union. ex. starbucks

Question 13

union substitution

Answer 13

treats employees fairly, no need to union. west jet

Question 14

union resistance

Answer 14

avoid union at all costs. walmart.

Question 15

collective agreement

Answer 15

outlines terms and conditions of employment. The outcome of a collective bargaining process.

Question 16

closed shop

Answer 16

union membership mandatory

Question 17

open shop

Answer 17

union membership voluntary

Question 18

2 types of unions

Answer 18

craft/trade (nurses)
industrial unions (ACC)

Question 19

canadian labour law

Answer 19

-common set of rules for both parties
-union certification
-sets minimums for collective agreements
-prohibits unfair practices

Question 20

labour relations process

Answer 20

feel they’d benefit from a union
union begins org. campaign
union becomes certified
negotiate coll. agreement
day-to-day contract admin begins
conflict resolution
collective bargaining
labour disputes

Question 21

steps to a legal strike

Answer 21

union must be in place
collective agreement expired
parties not reached agreement
union has strike mandated
conciliation
union gives notice of strike

Question 22

labour board

Answer 22

government established

Question 23

what does the labour board do (3)

Answer 23

1. certifications
2. bust unfair labour practices
3. declaration of illegal strikes

Question 24

collective bargaining

Answer 24

1. plan bargaining strategy
2. negotiation begins
3. contract approval

Question 25

collective bargaining 1. plan barg strat.

Answer 25

Look at other collective agreements review existing contract conduct wage surveys

Question 26

collective bargaining 2. negotiation begins.

Answer 26

Set a location frequency duration of meetings. Plan the proposals.

Question 27

collective bargaining 3. contract approval.

Answer 27

When all proposals are agreed to use a paper signed by the parties. Ratification vote is held by the members of.

Question 28

mediation

Answer 28

2 different rooms

Question 29

arbitration

Answer 29

court style

Question 30

conciliation

Answer 30

one table

Question 31

Grievance

Answer 31

A formal complaint by a specific cause. There could be individual group or union.

Question 32

health and safety rights

Answer 32

The right to know the dangers the right to participate in your own safety the right to refuse, unsafe work.

Question 33

top workplace issues

Answer 33

1 substance abuse 2 mental health 3 repetitive strain 4 workplace toxins 5 workplace violence

Question 34

What causes accidents?

Answer 34

unsafe conditions, unsafe acts.

Question 35

expatriate assignments fails

Answer 35

changing buiz conditions inability for family to cope emotional immaturity cultural differences

Question 36

help expatriate assignments

Answer 36

-shorten length -have fam stay home -careful screening of employee -special training

Question 37

ethnocentric

Answer 37

take ur managers all over the world

Question 38

geocentric

Answer 38

hire best candidate possible

Question 39

poly centric

Answer 39

hire someone local

Question 40

levels for cross cultural training

Answer 40

1 impact of cultural differences 2 attitude, culture norms 3 provide fact knowledge 4 skills like language