Language & Occupation Flashcards
Added late because I couldn’t find the material on it in my folder (8 cards)
Drew & Heritage suggest that speakers do what 2 things when talking to a client?
Convergence or Divergence
Which theory suggests that we try and protect the ‘face’ of the person we are talking to?
Politeness theory (Brown & Levinson)
What did Brown & Levinson call negative behaviour that belittles someone?
A Threatening Face Act (FTA)
What did Drew & Heritage list as features of institutional talk?
Goal-oriented talk, jargon, acronyms, euphemisms
What did Drew & Heritage list as characteristics of “talk at work”?
Turn taking, structured interaction, lexical choices, asymmetry
What did Talbot propose the existence of?
Small Talk
What is convergence?
Simplifying language to make it more understandable to clients
What is divergence?
Using formal or institutional jargon to place a speaker above their client.
