Large Orgs and Support Staff Flashcards
Reasons large organizations have large ratios of clerical and support staff
o Personnel ratios for administrative, clerical, and professional support staff increase in proportion to organization size.
o Because large organizations are significantly more complex and they require more specialized labor to support processes.
o The clerical ratio increases because of the greater communication and reporting requirements needed as organizations grow larger.
o The professional staff ratio increases because of the greater need for specialized skills in larger, complex organizations.
- Overarching reasons of formalized structure in large orgs:
o Increase in employee variation and skill level
o Order
o Uniformity
o Form of control
o Increased efficiency, productivity, and ability to maximize profits
o Compliance with laws and regulations
o Increase in employee variation and skill level
o Large organizations experience greater variation among employees and hence the need for standardization and control is present.
Form of control
o Large organizations rely on rules, procedures, and other paperwork to achieve standardization and control across the large number of employees and departments.
o Personal supervision is not a feasible form of control by upper management in a large organization. Formalization is an impersonal means of control which substitutes for surveillance as organizations increase in size.
Order
o A formalized structure gives the company uniformity, expectedness, and most of all, order.
o Compliance with laws and regulations
o Large organizations require more formalized administrative systems both to operate fairly and effectively and to comply with the law
o Increased efficiency, productivity, and ability to maximize profits
o When the operations and structure are run in a formalized, orderly manner, the organization can maximize their profits. This is possible because the formalized structure is more effective, which leads to greater productivity.
