Lead Management Flashcards
(32 cards)
What are Salesforce’s Sales Process and Marketing Capabilities?
Campaign Management, Lead Management, Other
What is Salesforce’s Campaign Management?
Campaigns can be created in Salesforce to track information about online and offline marketing campaigns. Influential campaigns can also be tracked.
What is Salesforce’s Lead Management?
Leads can be imported or generated automatically or manually, and can then be managed, qualified, and converted to accounts, contacts, and opportunities.
What are Salesforce’s Other Marketing Capabilities?
Marketing Cloud studios for email, mobile, social, advertising, and the Web can be utilized to execute campaigns.
What is Campaign Management?
Campaigns are used to track marketing activities such as online and print advertising, direct mail, and conferences.
What is the mass email limit in Salesforce?
5000 per day. An AppExchange app can be used to send more mass emails..
What functionality is enabled through the “Marketing User” checkbox?
- Manage Campaigns (Create, Edit, Delete, Clone)
- Manage Campaign Members
- Use Data Import Wizard to import Campaign Members (and update status)
What are 4 components of an effective campaign?
Goal Setting, Execution, Categorization, Tracking and Analysis.
What are 3 steps to create a campaign?
- Set security for the Campaign object.
- Create or clone a campaign
- Add campaign members (contacts, leads, person accounts)
Where are campaigns executed?
Outside of Salesforce - either online or offline.
What is Campaign Member Status?
A value that provides information on the responses of campaign members. I.e. Sent, attending, declined, (up to 50 values)
How is campaign member status changed?
Data Import Wizard, Campaign Member Status related list on the Campaign Page (individual or mass updates), individually on the campaign member record, automatically via web-to-Lead form.
How are campaign members added?
- Data import Wizard, Data loader
- List views of lead or contacts,
- Reports for Leads
- “Campaign Members” related list on the campaign for accounts (adds contacts)
- “Campaign History” related list (via button) for Lead, Contact or Person Accounts
How can emails be sent directly to campaign members?
With the “Send List Email” Limit 5000 unless 3rd party app is involved.
What is Campaign Influence?
A way to track the effectiveness of a campaign through the number of won opportunities.
What are the two types of Campaign Influence?
Campaign Influence 1.0 - helps record a campaign’s influence on an opportunity. It is available only for Salesforce Classic.
Customizable Campaign Influence - helps associate percentages of influence to multiple campaigns or 100% to a single campaign. It is available for both Classic and Lightning Experience.
Which type of Campaign Influence is better?
Customizable Campaign Influence is more advantageous as it is supported for Lightning Experience, can be used with multiple attribution models, locked models, API access and reporting
How are Opportunities linked to Campaign influence?
- they are added to the ‘Campaign Influence’ related list on an Opportunity either automatically or manually
- An additional campaign can be associated with an opportunity by adding a contact with a contact role on the opportunity to the campaign members related list.
Does campaign influence have to be enabled?
Yes, and a special permission set is assigned to users to allow them to edit campaign influence.
Customizable Campaign Influence
Needs to be enabled
Adds “Campaign Influence” related list to opportunities
Sdds “Influenced Opportunities” rl to Campaign
Records can be manually added or automatically with triggers or process builder
Manual entry can be blocked by “locking” the model
What is a Campaign Influence Model?
A configurable model that sets:
Time frame for Campaign influence
Auto-Association rules based on field criteria
- Scans contact roles on open opportunities and creates campaign influence record based on auto-association rules.
What is Campaign Hierarchy?
A way to relate campaigns that helps users understand the influence each campaign has on the other.
What are Campaign hierarchy limits?
Single parents (unlimited siblings)
5 generations
What is lead management?
Efforts to qualify leads so they can be converted.
