Leadership Flashcards
(50 cards)
Which of the following best describes
horizontal communication in a nursing
context?
A. Communication between nurses
working at the same level to
coordinate patient care
B. Communication between a nurse and
their supervisor
C. Communication from hospital
leadership to nursing staff
D. Communication from a nurse to a
patient’s family
A. Communication between nurses
working at the same level to
coordinate patient care
Which of the following are examples of
upward communication in nursing? (Select
all that apply)
A. A nurse requesting additional
resources from the department
head
B. A senior nurse training a newly hired
nurse
C. A nurse giving feedback to a
supervisor during a staff meeting
D. nurse manager sharing new policies
with the team
E. A nurse submitting a safety report
to the hospital administration
A. A nurse requesting additional
resources from the department
head
C. A nurse giving feedback to a
supervisor during a staff meeting
E. A nurse submitting a safety report
to the hospital administration
A nurse notices a recurring issue with
patient handoffs and wants to propose a
solution. Which communication channel
would be best to ensure the concern
reaches leadership?
A. Mentioning it informally during a
lunch break
B. Adding a note in the patient’s file
C. Submitting a written report or
suggestion via email
D. alking to a coworker without involving
leadership
C. Submitting a written report or
suggestion via email
A nurse educates a patient about postdischarge instructions using visual aids and
verbal explanations. What communication
channels are being used?
A. Only verbal communication
B. Written and verbal communication
C. Nonverbal and digital communication
D. Verbal and visual communication
D. Verbal and visual communication
During a team meeting, the nurse manager
shares updates on policy changes and new
procedures. Which channel of
communication is being used?
A. Written communication
B. Verbal communication
C. Nonverbal communication
D. Digital communication
B. Verbal communication
A hospital introduces an online platform for
nurses to document patient care and
communicate with other departments. What
type of communication channel is this?
A. Digital communication
B. Nonverbal communication
C. Face-to-face communication
D. Verbal communication
A. Digital communication
Nonverbal communication, such as body
language, is less important than verbal
communication in nursing practice.
A. True
B. False
B. False
What is a common barrier to effective
communication in nursing organizations?
A. Frequent team collaboration
B. Open and transparent leadership
C. Hierarchical structures and lack of
feedback
D. Continuous professional
development
C. Hierarchical structures and lack of
feedback
A nurse needs to quickly report a critical
change in a patient’s condition to the
attending physician. Which communication
channel is most appropriate?
A. Sending an email to the physician
B. Writing the information in the
patient’s chart for later review
C. Calling the physician directly
D. Messaging the physician through a
non-urgent chat application
C. Calling the physician directly
)Effective communication among nurses
directly impacts patient safety and quality of
care.
A. True
B. False
A. True
Good communication skills help reduce
workplace conflicts and improve team
collaboration in healthcare settings.
A. True
B. False
A. True
Communication is only important between
nurses and patients, not among healthcare
team members.
A. True
B. False
B. False
Which of the following are examples of
downward communication in nursing?
(Select all that apply)
A. A supervisor providing
performance feedback to a nurse
B. A nurse manager assigning tasks
to team members
C. A nurse reporting a medication error
to a supervisor
D. Hospital leadership distributing a
newsletter with updates
E. A nurse requesting clarification about
hospital policies
A. A supervisor providing
performance feedback to a nurse
B. A nurse manager assigning tasks
to team members
D. Hospital leadership distributing a
newsletter with updates
Why is horizontal communication important
in nursing?
A. It ensures orders are passed from
supervisors to staff.
B. It helps team members collaborate
and coordinate care effectively
C. t facilitates decision-making at the
administrative level.
D. It allows nurses to report issues to
upper management.
B. It helps team members collaborate
and coordinate care effectively
Which of the following is the primary goal of
effective organizational communication in
nursing?
A. To reduce the workload of healthcare
staff
B. To promote patient safety and
quality care
C. To prioritize administrative goals
D. To create hierarchical structures
B. To promote patient safety and
quality care
A nurse is assigned to care for a patient with a
condition they feel unprepared to handle. They
feel torn between asking for help and managing
the patient on their own to prove their
competence. What is the best course of action to
resolve this intrapersonal conflict?
A. Privately discuss the behavior with the
colleague and encourage improvement.
B. Immediately report the issue to hospital
leadership without addressing the colleague.
C. Proceed with patient care without consulting
anyone to avoid appearing incompetent.
D. Leave the matter for another staff member to
handle.
A. Privately discuss the behavior with the
colleague and encourage improvement.
Nursing leadership coordination improves
patient safety by ensuring clear communication
and accountability within the healthcare team.
A. True
B. False
A. True
Which of the following scenarios illustrate
primary categories of conflict in nursing?
(Select all that apply)
A. Two nurses on the same shift argue over
how to prioritize patient care tasks.
B. A nursing unit clashes with another
department over resource allocation.
C. A nurse feels overwhelmed by competing
job demands, struggling to meet
expectations from both management and
patients.
D. A nurse experiences internal stress about
whether to report a colleague’s unsafe
practice.
A. Two nurses on the same shift argue over
how to prioritize patient care tasks.
B. A nursing unit clashes with another
department over resource allocation.
C. A nurse feels overwhelmed by competing
job demands, struggling to meet
expectations from both management and
patients.
D. A nurse experiences internal stress about
whether to report a colleague’s unsafe
practice.
What is the nurse’s role in ongoing patientcentered care coordination?
A. To dictate the care plan without patient input
B. To prioritize the needs of the healthcare
team over the patient
C. To minimize the involvement of other
disciplines
D. To act as a liaison between the patient,
family, and healthcare team
D. To act as a liaison between the patient,
family, and healthcare team
Conflict is a natural occurrence in organizations
that arises due to differences in opinions, goals,
or values.
A. True
B. False
A. True
Conflict always has negative consequences and
should be avoided at all costs in an organization.
A. True
B. False
B. False
During a busy shift, Nurse Ana criticizes Nurse
Betty in front of other staff members for not
completing a task on time. Nurse Betty feels
humiliated and confronts Nurse Ana angrily.
What is the best initial approach to resolving
this interpersonal conflict?
A. Nurse Ana should avoid further
communication with Nurse Betty to prevent
escalation.
B. Both nurses should schedule a private
meeting to calmly discuss the issue.
C. Nurse Betty should lodge a formal
complaint with the hospital administration.
D. The nurse manager should immediately
discipline Nurse A for their behavior.
B. Both nurses should schedule a private
meeting to calmly discuss the issue.
Which of the following is a core principle of
nursing coordination?
A. Avoiding delegation of tasks to reduce
errors
B. Effective communication among
healthcare team members
C. Autonomy in decision-making without
collaboration
D. Focusing solely on the patient’s physical
health
B. Effective communication among
healthcare team members
Which of the following actions depicts direct
personal contact in care coordination by a
nurse?
A. Independently developing a care plan
without consulting others
B. Regularly updating the healthcare team
on the patient’s progress
C. Ignoring patient preferences to focus on
clinical guidelines
D. Delegating critical tasks without follow-up
B. Regularly updating the healthcare team
on the patient’s progress
