leadership

Question 1

describe the difference between a leader and a manager

Answer 1

a leader will encourage team work to achieve the agreed vision, will embrace change, will focus on people - use loyalty and trust to achieve the goals. and will encourage people to find and develop their own way of working

a manager will instruct members of the team to carry out tasks alone or together to achieve goals, will refine existing processes to improve, will focus on the systems and processes required, will assign, guide and instruct to get tasks done.

Question 2

give examples form the pharmacy of a leader vs manager

Answer 2

leader - Will identify when new SOP’s are required to improve a process & handover

Will actively look to understand regulatory standards and determine if there is any need for change

manager
will ensure SOPS are implemented when supplied and will ensure the team conforms to regulatory standards

Question 3

what are benefits of effective leadership

Answer 3

Direct positive impact in performance, staff morale and staff wellbeing

Fewer errors

Better financial management

Less absence and stress in the workforce

talent development

adaptability to change

Question 4

what characteristics does a good leader have?

Answer 4

Effective communication
Influential
Accepting of change
Encourage development
Team player
Trustworthy
Shared leadership (leadership roles within everyone)