LEADERSHIP AND COMMUNICATION

Question 1

is a multifaceted concept that can be understood and analyzed from various dimensions

Answer 1

Leadership

Question 2

T or F

dimensions of leadership is not mutually exclusive

Answer 2

True

Question 3

→ some seem to be effortless at it while others have to work at it

Answer 3

Leadership Quality

Question 4

Intrinsic aspect of internship; specific
attributes, traits, and characteristics that individuals possess

Answer 4

Leadership quality

Question 5

What opportunities do you recognize or create to benefit the organization

Answer 5

Opportunity

Question 6

➔ chance to demonstrate leadership

Answer 6

Opportunity

Question 7

If you are the effective leader, you will
recognize that leadership is not a
‘one-size-fits-all’ approach; there’s no
absolute formula to solve things or solve
problems in which as a leader, you have be context-aware; you have to be flexible, responsive and strategic in addressing the unique challenges and opportunities of the organization

Answer 7

Context

Question 8

the specific environment, circumstances
and conditions in which leadership occurs

Answer 8

Context

Question 9

➔ the benefit of a favorable context is always a PLUS

Answer 9

Context

Question 10

FOUNDATION ➔

Answer 10

Trust

Question 11

● Without____, it is challenging for a leader to gain the confidence and support of their followers

Answer 11

trust

Question 12

How do we earn the trust of the people?

Answer 12

○ Building honesty, integrity, consistency and the ability to keep promises

○ As soon as you earned the trust of the
people–you can use it as an influence to
inspire, guide

Question 13

BOTTOMLINE ➔

Answer 13

Influence

Question 14

PRICE TAG OF LEADERSHIP ➔

Answer 14

Self-discipline

Question 15

● The process of stimulating people to actions to accomplish the goals

Answer 15

MOTIVATION

Question 16

TWO TYPES OF MOTIVATION

Answer 16

Intrinsic
Extrinsic

Question 17

MOTIVATION

: personal satisfaction of the work itself

: rewards linked to job performance (not sufficient in the long run)

Answer 17

Intrinsic

Extrinsic

Question 18

THEORIES ON MOTIVATION

THEORY

Answer 18

Hierarchy of needs
ERG Theory
Needs Theory
Two-factor Theory Goal-setting Theory
Equity Theory
Expectancy Theory

Question 19

PROPONENT

ACD FEJ V

Answer 19

Abraham Maslow
Clayton Alderfer
David McClelland
Frederick Herzberg
Edwin Locke
John Stacey Adams
Victor Vroom

Question 20

by ABRAHAM MASLOW

Answer 20

HIERARCHY OF NEEDS

Question 21

HIERARCHY OF NEEDS by ABRAHAM MASLOW

BASIC NEEDS

• for survival
• physical safety, financial security, health and wellbeing and stability

Answer 21

Physiological needs

Safety needs

Question 22

HIERARCHY OF NEEDS by ABRAHAM MASLOW

Psychological needs

• social needs [interpersonal relationships]
• individuals need self esteem and
  recognition from others

Answer 22

Belongingness and love needs

Estem needs

Question 23

HIERARCHY OF NEEDS by ABRAHAM MASLOW

Self-fulfillment needs

• our desire to become the best version of ourselves and our full potential

• Personal growth, creativity, autonomy and purpose

Answer 23

Self actualization

Question 24

by CLAYTON ALDERFER

Answer 24

ERG THEORY

Existence
Relatedness
Growth

Question 25

ERG THEORY by CLAYTON ALDERFER : material requirements for survival : people's desire for social support, interpersonal relationships, and favorable recognition : intrinsic desire to use and develop one's talents

Answer 25

Existence Relatedness/Relationships Growth

Question 26

by DAVID McCLELLAND

Answer 26

MCCLELLAND'S NEEDS (THREE NEEDS THEORY)

Question 27

MCCLELLAND'S NEEDS (THREE NEEDS THEORY) by DAVID McCLELLAND

Answer 27

Achievement: Affiliation: Power:

Question 28

THREE NEEDS THEORY : drive to accomplish things : desire to be liked by others and receive social approval and close interpersonal relationships : desire to influence or control other people

Answer 28

Achievement Affiliation Power

Question 29

by FREDERICK HERZBERG

Answer 29

TWO-FACTOR THEORY

Question 30

Herzberg's Two-Factor Principles

Answer 30

Job Satisfaction Job Dissatisfaction

Question 31

3 layers of job satisfaction

Answer 31

Satisfied Neutral Dissatisfied

Question 32

Job satisfaction Influenced by_____Factors

Answer 32

Motivator • Achievement • Recognition • Responsibility • The work itself • Advancement • Personal growth

Question 33

Improving the_____ factors decreases job dissatisfaction

Answer 33

hygiene • Working conditions • Coworker relations • Policies and rules • Supervisor quality • Base wage, salary

Question 34

If hygiene factors are managed… workers will become____, not satisfied

Answer 34

neutral

Question 35

by EDWIN LOCKE

Answer 35

GOAL-SETTING THEORY

Question 36

GOAL-SETTING THEORY by EDWIN LOCKE …contribute to higher and better task performance.

Answer 36

Specific and challenging goals along with appropriate feedback

Question 37

GOAL-SETTING THEORY by EDWIN LOCKE indicate and give direction to an employee about what needs to be done and how much efforts are required to be put in.

Answer 37

Goals

Question 38

by JOHN STACEY ADAMS

Answer 38

EQUTY THEORY

Question 39

• calls for a fair balance to be struck between an employee's inputs (hard work, skill level, acceptance, enthusiasm, and so on) and an employee's outputs (salary, benefits, intangibles such as recognition, and so on)

Answer 39

EQUITY THEORY by JOHN STACEY ADAMS

Question 40

• employees are not motivated, both in relation to their job and their employer, if they feel as though their inputs are greater than the outputs

Answer 40

EQUITY THEORY by JOHN STACEY ADAMS

Question 41

by VICTOR VROOM

Answer 41

EXPECTANCY THEORY

Question 42

is influenced by an individual's belief that their effort will lead to performance, which will lead to outcomes which are valuable to them.

Answer 42

Motivation

Question 43

Motivation is influenced by an individual's belief that their effort will lead to performance, which will lead to outcomes which are valuable to them.

Answer 43

EXPECTANCY THEORY by VICTOR VROOM

Question 44

• Explains why some people do the minimum necessary while others give their all

Answer 44

EXPECTANCY THEORY by VICTOR VROOM

Question 45

• The effort put forth on a task will be determined by the value the person places on the task and on the belief that he or she can perform the task

Answer 45

EXPECTANCY THEORY by VICTOR VROOM