LEADERSHIP AND MANAGEMENT Flashcards
(224 cards)
1
Q
Leader vs. Manager
Doing things right
A
Manager
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Q
Leader vs. Manager
Focuses on system
A
Manager
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Q
Leader vs. Manager
Asks what and why
A
Leader
4
Q
Leader vs. Manager
Administer and Make decision
A
manager
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Q
Leader vs Manager
Ask how and when
A
Manager
6
Q
Leader vs Manager
Develops and inspire trust
A
Leader
7
Q
Leader vs Manager
Innovative and Open for changes
A
Leader
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Q
Leader vs Manager
Focus on people
A
Leader
9
Q
LEADERS ARE BORN NOT MADE
A
GREAT MAN
10
Q
LEADERSHIP TRAITS ARE INHERITED
A
TRAIT THEORY
11
Q
LEADERS CAN ADAPT TO SITUATION
A
SITUATIONAL THEORY
12
Q
When to give the reward or positive reinforcement
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immediately after the activity
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Q
LEADERSHIP ARE MADE NOT BORN
A
BEHAVIORAL THEORY
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Q
MNEMONICS IN TRANSACTIONAL THEORY
A
PAL
P: Powered by punishment and reward
A: Accomplish a predetermined goal
L: Leads the people
15
Q
leadership type that motivate the subordinates
A
Transformational/Relationship Theory
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Q
mnemonics in Transformational/Relationship Theory
A
Mnemonic: CHUM
C: Communication is the base for goal achievement
H: Highly visible - hands on
U: Utilizes the chain of command
M: Motivational
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Q
BLAKE MOUTON MANAGERIAL GRID
Low concern for people, High Concern for result
A
Produce or Perish Management
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Q
Leader asks for suggestions and opinions of the member before arriving on a final decision
A
PARTICIPATIVE THEORY
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Q
Leader inspires the members towards the
achievement of their goal
A
PATH GOAL THEORY
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Q
BLAKE MOUTON MANAGERIAL GRID
Low concern for people, low concern for results
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impoverished management
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Q
BLAKE MOUTON MANAGERIAL GRID
low concern for result, high concern for people
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Country Club Management
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BLAKE MOUTON MANAGERIAL GRID
High concern for people, High concern for results
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Team management
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BLAKE MOUTON MANAGERIAL GRID
balance in concern for people and result
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Middle of the road management
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Q
Pre-determining a course of action in order to arrive at a desired result
A
planning
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→ Short range planning
→ Day to day span
Operational Planning
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→ Long range planning
→ Extends from 3-5 years in the future
Strategic Planning
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Who are involve in operational planning
head nurse, charge nurse, team leader
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Who are involve in strategic planning
CEO, president, admin, medical director, chief nurse
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Vision in planning
Desired future condition
3-5 years in the future
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Mission in planning
TR Services
Target clients
Reason for existence
Services Offered
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Goal in planning
-Future roles and function of the organization with specific timeframe
-Desired condition should be achieved within 1 year
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expected generated income of the organization within 1 year
revenue budget
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Expected activity in operational and financial term in 1 year (routine gastos)
expense budget
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non routine gastos
capital budget
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example of capital budget
Repainting of walls, New building, Purchase of doors and windows
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a type of budget that a money in on hand of the organization, for emergency purposes
cash budget
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type of managers creates both strategic and operational planning
responsible for implementation
Middle level managers
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example of expense budget
Salary, Bills, Rent
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type of managers who creates strategic planning, creates rules, regulations, and policies, establishes the mission, vision, philosophy and makes the final decision
TOP LEVEL MANAGERS
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type of managers who creates only operational planning, deals with immediate problem
First line managers
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Lines of communication: staff nurse to manager
upward communication
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example of upward communication
Resignation, Incident Report, Budget Proposal, Recommendation and Suggestions, Advice, Reports
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Lines of communication: Managers to staff
Downward communication
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example of downward communication
Termination, Memo, Schedule, Rules and Regulation, Disciplinary Action, Bonus and Incentives
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Lines of communication: Staff to Staff
Horizontal communication
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example of horizontal communication
Endorsement, Referral, Conference and meetings
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Lines of communication: Staff to patient
Outward communication
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Example of outward communication
Discharge, Health Teaching, Diagnosis
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Starts from top to subordinates (delegate)
-Those in higher positions have authority over those in lower positions
Line authority
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Right to make decisions without approval of
higher administrators
authority
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Pure advise, recommendations, suggestions,
support and offering services
-They cannot make decisions
Staff authority
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Authority given to a person or department over a specific task
Functional authority
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what is coercive power
ability to give punishment
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what is expert power
it is based on knowledge/skills of an individual and abilities
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it is the opposite of coercive power; ability to give reward
Reward power
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Ability to persuade people using charm/ charisma
referent power
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what is legitimate power
Power that base on position (from
administrative position)
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Refers on ranks/position depending on the
competence (skills and abilities) of an individual.
status
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what are the two types of chain of command
scalar principle of hierarchy and unity of command
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types of Chain of Command: Employee should only report to one superior
→ To avoid confusion, misunderstanding and overlapping of duties
Unity of Command
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Employees who perform similar task should be
grouped together to accomplish one goal
→ Departmentalization
HOMOGENEOUS ASSIGNMENT
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types of Chain of Command: Manager delegates to a subordinate
Scalar Principle or hierarchy
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→ Decision making can be delegated to first level managers
→ A process of giving specified decision making to the lower levels of the organization
DECENTRALIZATION
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First level managers has the right to make a decision except to non routinary situations; but only in routinary and common situation
EXCEPTION PRINCIPLE
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→ Number of workers that a supervisor can effectively manage is limited.
span of control
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what can see in job description
identifying data, job summary, qualification requirements
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in the organizational chart, what indicates in informal relationship, not part of the organization
Broken line
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Indicates authority level of position
box
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indicates "formal" or "direct" relationship and you are part of the organization
straight line
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Indicates the person, departments, and positions
rectangle
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Represents flow of communication
arrow
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types of orgaizational charts
Tall and Flat
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Decentralization is not effective in this organizational chart
Tall or vertical
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→ Limited number of personnel per manager
→ Limited span of control
Tall or vertical
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organizational chart that has wider span of control
flat/deparmentation
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decentralization is effective
flat/departmentation
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→ Assigning competent people to fill the roles designed in the hierarchy.
STAFFING
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A timetable showing the number of off duties, on duty, and relievers needed on that day
scheduling
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Types of Scheduling
Centralized, Decentralized, Cyclical
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Chief nurse is the one who writes/ creates the schedule for the whole month
Centralized
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in centralized, the chief nurse creates the schedule every ___________
whole month
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in decentralized, the chief nurse creates the schedule every ________
cut off
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Head Nurse or managers are the one who creates the schedule for every cut off
decentralized
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Head nurse schedule the shifts every week
Cyclical
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what are the level 1 in classification of patients
SELF CARE OR MINIMAL CARE
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what are the level 2 in classification of patients
MODERATE/ INTERMEDIATE
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what are the level 3 in classification of patients
TOTAL, COMPLETE, INTENSIVE CARE
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what are the level 4 in classification of patients
HIGHLY SPECIALIZED CRITICAL CARE
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In self care/Minimal Care, tell the
Patient type:
Ratio:
NCH:
OPD, Stable, for discharge
Ratio - 1:5
NCH - 1 hour 30 minutes
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In Moderate/Intermediate Care, tell the
Patient type:
Ratio:
NCH:
Patient type: Stroke, With cast, with fracture
Ratio: 1:3
NCH: 3 hours
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In Total, Complete, Intensive Care, tell the
Patient type:
Ratio:
NCH:
Patient type: O2, bedridden, post op, chest tube
Ratio: 1:2
NCH: 4 hours and 30 minutes
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In Highly specialized critical Care, tell the
Patient type:
Ratio:
NCH:
Patient type: comatose, several contraptions
Ratio: 1:1
NCH: 6 hours
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in patient care delivery system, these are specific task assigned to nurses
functional nursing
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give me definition of care nursing
- total care nursing
- 1 nurse is responsible for total care on 1 patient
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who has the highest accountability
care nursing/total care nursing
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give me definition of team nursing
1 nurse and 2 personnel in handling 1 patient
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heart of team nursing
team conference
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focus on team nursing
patient centered care
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give me definition of primary nursing
1 RN for a small group of patient (3-5 or 4-6 patients)
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give me definition of modular method
1 RN and two or more personal for a small grp of patient (3-5 or 4-6 patients)
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Case or diagnosis will be divided and the nurse will only care for the case/diagnosis assigned to him/her.
CASE MANAGEMENT
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Process of overseeing and directing the
performance of personnel
DIRECTING
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ESPRIT DE CORPS means
HARMONY; good relationship must maintained in the organization
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what leadership style is best during emergency
AUTOCRATIC
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Both the leader and the members make the decision for the organization.
DEMOCRATIC
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Type of leadership wherein they want to serve and not to be serve
servant leader
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what can delegated to nursing assistant:
Transporting patients
Assist in ADLs
Restocking supplies
ECG placement and non invasive blood procedure
CBG
Collecting data from stable patients
Collecting data or samples/simple specimens
Clerical Duties - computer job
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type of leadership style wherein members work independently
LAISSEZ-FAIRE STYLE
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leaders make decision without input from member
autocratic
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this is the process of assessing the performance of the employees
CONTROLLING
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Evaluation of the performance based on the standards
performance appraisal
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Evaluation of the degree of excellence (of
services) based on the health outcome
quality assurace
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Utilization of all the materials and supplies used by each unit
control of resources
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-Obedience to the rules/ policies of the organization
-Making the employees responsible for their actions
discipline
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Steps on disciplinary action
1st offense: Oral Warning
2nd offense: Written Warning
3rd offense: Suspension
4th offense: Termination
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Evaluation of the medical and clinical records in order to determine the effectiveness of nursing
interventions
nursing audit
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Evaluation of the setting where the nursing care is given
structure audit
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Evaluation of the nursing intervention provided to the patient
outcome audit
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what includes in structure audit
qualifications of personnel, their financial composition, and other information about the hospital itself
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Evaluation of the intervention itself (not the
outcome).
process audit
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father of scientific management
Frederick Taylor
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She emphasized benefits of:
job simplification
establishment of work standards
effects of the incentives wage plan
fatigue on work performance
FRANK/LILIAN GILBRETH
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He said refined previous work rather than introduce new concepts
Henry Gantt
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FATHER OF MANAGEMENT PROCESS SCHOOL
HENRY FAYOL
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initiated the human behavioral
Abraham maslow
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he is a believer in the division of work, argued that specialization increases efficiency
Henry Fayol
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Father of organization theory
Max Weber
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he stated the factors in the job can raise the level of performance and meet the higher order needs
Frederick Herzberg
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develop theory of X and Y
Douglas Mcgregor
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what theory emphasis on goal of the organization
Theory X
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what theory emphasis on goal on the individual
Theory Y
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author of hawthorne studies
Elton Mayo
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What are the 7 techniques in REDDINS THEORY
1. diagnosis
2. mutual setting of objectives
3. group emphasis
4. maximum information
5. discussion of implementation
6. use of economy and ritual
7. resistance interpretation
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change agents identifies, plans and implements strategies for change
Moving stage
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members are motivated by the need to create change
Unfreezing
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changes are integrated and stabilized as part of the value system
Refreezing stage
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roger's theory
awareness
interest
evaluation
trial
adoption
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focuses on internal process that mediate the effect of work performance
arousal theory
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focuses on people's expectation that their efforts will result in good performance and valued results
expectancy theory
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focuses on fair treatment
equity theory
