Leadership and management theories

Question 1

What are the three sub-processes of the leadership process?

Answer 1

Establishing Direction

Aligning People

Motivating and Inspiring

Question 2

What is the difference between management and leadership?

Answer 2

Management: Order and Consistency

Leadership: Change and Movement

Question 3

What are the five major leadership traits?

Answer 3

Intelligence

Self-Confidence

Determination

Integrity

Sociability

Question 4

What are the Three-Skill Approach skills for personal development?

Answer 4

Technical

Human

Conceptual

Question 5

What is the behavioural approach?

Answer 5

Focus on what leaders do and how they act

Question 6

What are the two general behaviours in the behavioural approach?

Answer 6

Task Behaviours

Relationship Behaviours

Question 7

What is the general purpose of the behavioural approach?

Answer 7

To explain how leaders combine the two behaviours to influence followers in their efforts to achieve a goal

Question 8

What are the two concerns that influence behaviour?

Answer 8

Concern for People

Concern for Results

Question 9

What are the four categories of directive and supportive behaviour?

Answer 9

S1: High directive-Low supportive (Directing style)

S2: High directive-High supportive (Coaching)

S3: Low directive-High supportive (Supporting)

S4: Low directive-Low supportive (Delegating)

Question 10

What is directing style leadership?

Answer 10

Direct instruction, close supervision and very little supporting behaviour

Question 11

What is coaching style?

Answer 11

Focus on both the goal and socioemotional needs. Leader gives encouragement and solicits follower input. Leader retains ability to make final decision on what and how of the goal achievement

Question 12

What is supporting style?

Answer 12

Use of supportive behaviours to bring out skills around the goal to be accomplished

Question 13

What is delegating style?

Answer 13

Group agrees on goal, leader allows followers responsibility to accomplish goal

Question 14

What are the five parts of transformational leadership?

Answer 14

Provide strong role models for the beliefs and values they want their followers to adapt

Being charismatic leaders who appear competent to their followers

Articulating idealogical goals with moral overtones

Communicating high expectations for followers and exhibit confidence in the follower’s ability to meet them

Arousing task-relevant motive in followers

Question 15

What are the five fundamental practices that enable transformational leaders to get extraordinary things accomplished?

Answer 15

Model the way

Inspire a shared vision

Challenge the process

Enable others to act

Encourage the heart

Question 16

What are the five dimensions of Authentic Leadership?

Answer 16

Purpose

Values

Relationships

Self-Discipline

Heart

Question 17

What is Servant Leadership?

Answer 17

An approach that focuses on leadership from the point of view of the leader and their behaviour. Servant Leaders put followers first, empower them and help them develop their full personal capacities

Question 18

What is Adaptive leadership?

Answer 18

How leaders encourage people to adapt when confronted with problems, challenges and changes

Question 19

What are the six Adaptive leadership behaviours?

Answer 19

Get on the balcony

Identify the adaptive challenge

Regulate distress

Maintain disciplined attention

Give the work back to the people

Protect leadership voices from below

Question 20

What leadership style is a complex process that includes situational changes and leader behaviours?

Answer 20

Adaptive Leadership

Question 21

What are the different leadership styles?

Answer 21

Situational

Transformational

Authentic

Servant

Adaptive

Question 22

What is Followership?

Answer 22

A process whereby an individual or individuals accept the influence of others to accomplish a common goal

Question 23

What are the 7 types of powers?

Answer 23

Expert (personal)

Referent (personal)

Legitimate (positional)

Reward (positional)

Coercive (positional)

Information (positional)

Ecological (positional)

Question 24

What is personal versus positional power?

Answer 24

Personal reflects effectiveness of individual

Positional reflects an individuals role in an organization

Question 25

What is Legitimate power?

Answer 25

Belief that the agent has the right to request and the target has the obligation to reply

Question 26

What is Reward power?

Answer 26

Target complies to obtain reward believed to be controlled by agent

Question 27

What is Expert power?

Answer 27

Belief that the agent has special knowledge

Question 28

What is Referent power?

Answer 28

Admiration of or seeking approval of agent

Question 29

What is Coercive power?

Answer 29

Compliance to avoid punishment believed to be controlled by agent

Question 30

What is Information power?

Answer 30

Control over information

Question 31

What is Ecological Power?

Answer 31

Control over the physical environment, technology or organization of work. (target behaviour is based on perceptions of opportunities and constraints)

Question 32

What steps can an officer use to maintain order within the station?

Answer 32

Educate employees on the workplace rules and regulations which define expected behaviour Promote the use of on-duty speech Be the designated adult (model and encourage/enforce appropriate behaviour)

Question 33

An officer can ensure maximum efficiency by applying what skills?

Answer 33

Good time-management skills

Question 34

What are the 7 steps in effective delegation?

Answer 34

# Define your desired results Select the appropriate firefighter Determine level of delegation Clarify expectations and set parameters Give authority to match the level of responsibility Provide background info Arrange feedback during the process

Question 35

Determining the level of delegation relates to the amount of decision making authority given to the firefighter. What are the five options the firefighter has?

Answer 35

Take action independently Take action and report to officer when done Recommend action that the company officer must approve Provide multiple actions from which the officer will choose Provide info about the pros and cons of different recommendations

Question 36

What are the "dirty dozen" reasons and ways humans make mistakes?

Answer 36

Lack of communication Complacency Lack of knowledge Distraction Lack of teamwork Fatigue Lack of resources Pressure Lack of assertiveness Stress Lack of awareness Norms

Question 37

What is Active Failure?

Answer 37

Unsafe acts committed by people in direct contact with the situation or system

Question 38

What are Latent Conditions?

Answer 38

Inevitable "resident pathogens" within a system.

Question 39

What are the 5 steps of the Assertive Statement process?

Answer 39

Use an opening/attention getter State your concern State the problem as you see it State a solution Obtain agreement or buy-in

Question 40

What are the three components of the triangle of leadership?

Answer 40

Effective leadership Leadership Skills Trust and respect

Question 41

What three competencies make up true respect?

Answer 41

Personal competence Technical competence Social competence