Leadership Final Flashcards

(120 cards)

1
Q

What is motivation?

A

The level of commitment, energy, and creativity one puts into something. Two types: intrinsic (internal bc we find it fulfilling) and extrinsic (external, rewards).

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2
Q

What is incentive theory?

A

People’s behaviors are primarily driven by external rewards and punishments. People behave according to the result, action, or reward they want to obtain. Ex) Jail for people is a punishment to following the rules.

Gets messy bc people begin to act on set standards. Ex) graded vs ungraded assignments

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3
Q

What is Expectancy theory?

A

Anticipation of rewards drives behaviors. “Hard Work Pays Off”

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4
Q

What 3 areas does Expectancy Theory break up into, and give a brief explanation of each?

A

Effort (expectancy): The more confident someone feels in their skills and resources, the higher their expectancy, and the more motivated they will be to put in the effort.

Performance (instrumentality): If an individual believes that their performance will directly lead to desirable outcomes like promotion, recognition, or pay raise, their instrumentality is high, leading to increased motivation.

Rewards (Valency): This refers to the individual’s value assigned to the potential rewards.

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5
Q

What is competence theory?

A

Motivation is derived from the desire to feel competent, masterful, and/or improve skills. It’s when a task completion enhances feelings of competence. Ex) To-Do Lists

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6
Q

What three things go into motivation?

A

1) Competency: Need to be effective in one’s environment. (ability, strength, intellect).
2) Autonomy: The need to be in control of your goals, behavior, and/or life
3) Relatedness: Need to have close, affectionate relationships with others.

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7
Q

What is motivation via?

A

Self-determination theory (std)

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8
Q

What is incentive theory similar to?

A

Agency theory, which is directed more to CEO’s

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9
Q

Describe McClelland’s Need Theory

A

Proposes that three needs drive people (motivate people): Need for Achievement (desire to accomplish challenging goals and attain high standards, aka challenge stressors), Need for Affiliation (desire for friendly and supportive relationships), and Need for Power (desire to influence and control others).

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10
Q

What is goal-setting theory?

A

That motivation is maximized by specific and difficult goals. Involves intrinsic and extrinsic theory, focusing on the result and how we will accomplish that goal.

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11
Q

What five characteristics are needed to achieve maximum results regarding goal-setting theory?

A

CCCFT
(clarity, challenge, commitment, feedback, and task complexity)

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12
Q

How else can we view goal-setting theory?

A

SMART goals.
(specific, measurable *track progress and evaluate along the way, attainable *challenging but achievable goals, relevant, and timely *specify a deadline and monitor.

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13
Q

What is the sweet spot in goal and task performance?

A

The sweet spot can be found between the difficult and impossible lines for task performance and goal difficulty, allowing u to focus.

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14
Q

What is Maslow’s Hierarchy of Needs?

A

Theory that motivation is driven by the 5 needs. At the bottom are physiological needs, safety needs, belongingness and love needs, esteem needs, and self-actualization.

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15
Q

Give a brief description of each of Maslow’s needs.

A

Physiological needs: Food, water, warmth, rest

Safety needs: Security and safety

Belongingness and love: friends, relationships. Ties back to the Need for affiliation (mcclands) and relatedness (sdt)

Esteem needs: prestige and feelings of accomplishment (competency, need for achievement)

Self- actualization: achieving one’s full potential, including creative activities (autonomy and Need for power)

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16
Q

What are assumptions, the best managing style, and potential outcomes of Agency Theory/Incentive Theory and Self-Determination Theory

A

Agency/Incentive Theory: common assumptions are that employees dislike work, avoid responsibility, lack ambition, and need constant supervision and external awards. The best management style includes authorization, close supervision, strict rules, and a need for control. Potential outcomes are low job satisfaction, disengagement, and resentment

SDT: assumptions are that employees are inherently motivated, enjoy work, and seek responsibility; they are capable of self-direction and intrinsic motivation. Management styles are autonomy support, encourage self-initiation, and ask task identity. Outcomes are engagement, meaning, job satisfaction, and productivity.

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17
Q

What is sense-giving?

A

The ability to influence how others interpret and make sense of a
situation, event, or change.

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18
Q

Why does personality matter in the workplace

A

Personality gives us more insight into:
- What motivates people (job performance)
- Authentic expression (we can create a safe space)
- team dynamics and communication

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19
Q

What is sense-making?

A

The process of constructing, filtering, framing, and/or creating to better understand a situation or context.

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20
Q

What is sense-giving?

A

Attempting to shape or influence the sense-making and meaning of the construction of others toward a preferred interpretation or understanding.

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21
Q

What are the five “core job characteristics”?

A

1) Skill variety
2) Task identity
3) Task significance
4) Autonomy
5) Feedback from the job

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22
Q

Give a brief description of each.

A

Skill variety: variety in your work in skills and talents
Task identity: Do I have ownership of a task? ex) group project assigning slides
Task significance: How important is that task to other people? How does it impact other people? ex) Nurse, seeing the people they are helping
Autonomy- how much free range do we have to complete the task
Feedback from job: need to know how well or aren’t doing that work, and evaluate the quality of our work. Annual review or opportunities to get feedback

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23
Q

What are the three main elements in the learning process?

A

Sensory memory, short-term memory, and long-term memory

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24
Q

What is sensory memory?

A

Brief storage of sensory information, which is forgotten if not attended to. Occurs unconsciously.

Haptic (touch), Echoic (Hear), Iconic (Sight), Olfactory (smell), and gustatory (taste).

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25
What is the function of attention?
To transfer information from sensory memory to short-term memory. It's a cognitive process that highlights certain stimuli and blocks others. Think "Mental spotlight", quick reaction. Helps us retain info.
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What are the aspects of attention?
Selective Focus, Limited Capacity, and Sustained vs. Divided
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What is selective focus?
Choosing one stimulus to focus on while tuning out others that are a distraction
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What is limited capacity?
We can only process a certain amount of information at once.
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What is sustained vs divided?
Sustained: focusing on a single task over time Divided: Allocating focus across multiple tasks (multi-tasking)
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What is Short Term Memory (STM)?
Limited capacity: 7 +/- 2 chunks for 15-30 seconds. there are chunks- small united of info grouped into larger units to max. what is retained. Can lead to MISCODING. ex) remembering a phone number long enough to dial it.
31
What is 'working memory'?
Part of Short Term Memory (STM), it is a set of procedures/operations/processes. It is used to make sense of, modify, interpret and store information in STM. the info is actively being used. Subject to cognitive load (amt of mental effort to process info).
32
What word matches this definition: "repeating incoming information without actively thinking about it and making any connection with already-gathered details in the memory."
Maintenance Rehearsal Extra notes: Consciously forcing information into working memory to retain it a bit longer, lack of context means you will forget it sooner rather than later. Ex) repeating a set of numbers to yourself, trying to remember someone's name.
33
Define encoding
Encoding is converting information from a source into a form that can be stored in memory. Sensory info is transformed into a mental representations that are used to recall memories later. What we typically mean by "learning"
34
Visual Encoding
Using a visual cue to store information, such as picturing an object or scene. Ex) Videos, Mind Palaces
35
Acoustic Encoding
Using auditory cues to store information by linking sound characteristics to the information. Ex) Memorizing a song, learning a lang
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Semantic Encoding
Using the meaning of something to store it, relying on understanding concepts and ideas. Ex) Understanding a definition by linking it to its meaning.
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Elaborative Encoding
Connecting new information to prior knowledge to store it. ex) Learning a new word and connecting it to synonyms.
38
What is the doorway effect?
We tend to forget information the more doorways we pass through.
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What is the Encoding Specificity Principle?
We recall info better if we retrieve it in the same context it was encoded.
40
Long-term memory can be seen as...
a storage unit. Also known as retrieval: The process of reactivating information that has been stored in memory.
41
Look back at long-term memory diagram
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What are the two main methods of retrieval?
Recognition: The ability to compare a current event or object with something previously experienced (schemas). and Recall: The ability to remember a concept about something that isn’t physically present.
43
What is the generation effect?
You remember information better when you actively produce it than when you passively receive/learned it.
44
How do errors affect retrieval?
The brain adjusts its understanding based on errors, allowing greater retrieval ties to be formed. Think of organizing a storage unit to better find things.
45
What are the feedback principles?
Specific: Timely: give FB within 24-48 hrs Actionable: Clear and concrete suggestions Balanced: Mix positives with areas for growth to keep motivation high and defensiveness low Respectful and Private: one-on-one, not just what we say but HOW we say it Authentic: Use as an opportunity to build a deeper relationship
46
What is the SEEN model?
A way to give feedback at work. 4 steps: S- Describe situation: describe what you witnessed and what you want them to repeat (positive) and change (negative) in the future. E- Evidence E- Effects: the impact or effect the individuals of the individual’s actions have so that they can SEE what you are saying is worthwhile N- Next steps: identify what you want the individual to keep/adopt in the future as a result of the feedback you gave them.
47
What are the TYPES of feedback?
Positive, Constructive, Task-Level, Process-Level, Self-Regulation, and Self-Level.
48
Describe task-level feedback:
Focusing on the specifics of the task, such as accuracy, quality, and completeness. Use: Early in the learning process, when skills are being built.
48
Describe constructive (corrective) feedback
Pointing out areas for improvement, paired with guidance on how to improve. Use: When performance gaps exist or behaviors need adjustment.
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Describe positive (reinforcing) feedback:
Highlighting what was done well to encourage the continuation of that behavior. Use: when you want to build confidence and repeat success.
50
Describe process-level feedback:
Addressing the strategies or processes used to accomplish a task Use: When refining an approach or problem-solving methods.
51
Describe self-regulation:
Guiding learners to monitor and evaluate their own performance. Use: To build autonomy and metacognitive skills.
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describe self-level
Comments on the learner as a person, used very rarely. Risk: can undermine a growth mindset Use: Only when it is genuine and paired with a focus on growth
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Why is self-regulation important in feedback?
It helps individuals take ownership of their learning process.
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What should constructive feedback include?
Guidance on how to improve along with identifying areas for improvement.
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What should feedback focus on initially during learning?
Task-level specifics to build foundational skills.
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Meaning as defined by George & Park
The extent to which one’s life or work is experienced as making sense, directed and motivated by valued goals, and mattering in the world.
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Three Facets of Meaning
1. Purpose: sense of direction, goals in one’s life or work. 2. Comprehension/Coherence: sense of understanding and order in life or work. 3. Significance: sense of value and worth in work.
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What is a Calling?
A conviction experienced as a transcendent summons to approach a life/work role meaningfully.
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What does 'Living a calling' mean?
Actively enacting one’s calling in life or work.
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Perceiving a calling
The sense of being called to that role
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Meaning-Making process
The process by which individuals assign significance to life events to reduce distress and foster personal growth.
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Level of analysis for Meaning-Making
Intrapersonal, focusing on reconciling experiences with an internal belief system.
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What is the time perspective involved in meaning-making?
Can be both prospective (thinking about the future) and retrospective (past events).
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What is Sense-Making?
The process of constructing, filtering, framing and/or creating to better understand a situation or context.
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What is the level of analysis for Sense-Making?
Interpersonal and collective, done individually and with others.
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What type of time perspective does Sense-Making utilize?
Retrospective, constructed after events occur.
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Define Collective Identity in the context of work.
A shared sense of belonging and purpose among members of a team or organization.
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Importance of Recognition and Feedback
Provides individuals with affirmation that their contributions are valued and significant.
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What is the relation between sense-giving and meaning?
Sense-giving can be used to clearly communicate purpose, “the vision”, to others (organizational or within the employees)
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What is the connection between task significance and meaning?
Seeing how your tasks impact Others relate to Significance and Purpose in meaning
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What is the connection between Maslow's Hierarchy and Meaning?
Meaning is the result of satisfying the needs for belonging, esteem, and self- actualization
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More meaning=
Greater job satisfaction, buffer against distress, greater well-being, engagement, and provides coherence across life's challenges.
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What characteristics make up Purpose?
1) Meaning arises when humans have a clear purpose 2) Provides optimism 3) Sense of core goals, direction in life, and enthusiasm for the future 4) Relies on scope, strength, and presence in one's awareness
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What are the characteristics of Coherence?
1) Making sense of one's experiences in life 2) Ability to discern understandable patterns 3) Develop adaptive traits to find meaning 4) Seek predictability, certainty, and connection within our environment
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What are the characteristics of Significance?
1) Focuses on the inherent value and worthiness of life 2) Existential matter and sense of self-esteem 3) Living well, successfully, and responsibly 4) Strivings, reasons for living, and life with specific value
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What is transformational leadership?
Appealing to followers' values to induce performance that goes beyond expectations. There are four I's in transformational leadership.
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What are the four I's in transformational leadership?
Inspirational Motivation: Communicating an inspiring vision and high performance expectations Individualized consideration: Recognizing the differing needs of followers. Providing individualized attention and coaching. Intellectual Stimulation: Providing opportunities for others to learn, grow, and be empowered. Cultivating problem-solving skills. Idealized Influence: Inspiring others by earning follower trust and respect. "Walking the Talk"
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What is authentic leadership?
Argues there is a sincere and pseudo form of transformational leadership. It focuses on promoting both positive psychological performance and environments, but also a positive ethical climate
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What components make up authentic leadership?
1) Leadership Self-Awareness: Clearly understanding one's strengths, weaknesses, values, and how their behaviors impact others 2) Relational Transparency: Presenting your true self to others, openly sharing thoughts and feelings. 3) Internalized Moral Perspective: Demonstrating one's ethical standards and values that one has internally. One is guided by their moral compass and aligns behaviors with their deeply held principles. 4) Balanced Processing: Ability to objectively analyze relevant data before making concerted decisions. Weighing pros and cons, remains open to revising early judgments.
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What is Servant Leadership?
Prioritizing followers first and foremost by considering how to improve or maintain follower well-being, empathy, and development. The reverse of bottom-line and traditional leadership styles, by focusing on the follower first, then on the bottom line.
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10 Principles of Servant Leadership
Listening, empathy, healing, awareness, persuasion, building community, commitment to the growth of people, stewardship, foresight, and conceptualization
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Define abusive leadership and the outcomes of this leadership style.
Abusive leadership is the follower's perception of a supervisor's sustained, hostile, verbal and nonverbal behaviors. It can be caused by emotional exhaustion, culture, fit, and leader traits. The outcome: - follower attitudes, well-being, behaviors (quitting, turnover, withdrawal) - Organization impact (lost productivity)
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Define Followers
Someone who encompasses the behaviors and actions of individuals in a subordinate position who support and collaborate with leaders to achieve goals. It is a choice and is co-constructed between the leader and the follower interactions.
84
What are the different types of followers?
1) Exemplary followers 2) Alinetated followers 3)Conformist followers 4) Passive followers 5) Pragmatist followers
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Define the LMX theory
Relationship-based view of leadership: leaders form differentiated relationships (dyads) with each of their subordinates/followers.
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What components go into the LMX theory?
It beings with role-taking, which are formal interactions where a leader asses capabilities and begins to design tasks based on those observations. Then, it moves to role-making. This is where the Negotiation of roles and boundaries by both parties Trust is established (or not). The follower is categorized Finally, we move to Routinization (Mature Partnership), this is where stable, high-quality exchanges occur Mutual loyalty, respect, and discretionary effort beyond formal requirements occurs
87
What is moral licensing vs moral cleansing?
Moral licensing is a cognitive bias that enables individuals to behave immorally without threatening their self-image of being a moral person. Think: You’re building up credit by doing good things to feel justified in doing bad things because it ends up even out. (You worked overtime this week, so you feel justified taking an extended lunch break.) Moral cleansing is restoring moral self-worth after the fact, in response to past immoral actions. After doing something bad, you make it a point to “be good” and perform a series of ethical actions. Example: You lied to your boss, so you volunteer for additional tasks.
88
What is the difference between ethics and justice?
Ethics: The rules a social system provides us with as guiding principles, which help us decide what is good or bad Justice: Pertains to the concept of fairness and equity distribution of benefits, burden, or treatment within a society. Right and wrong vs fair and equality
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How is ethics related to the different leadership styles?
Shape how leaders make decisons and interact with their team.
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What makes up a moral person? What makes up a moral manager?
A moral person reflects a leader. It includes their personality traits and behaviors. A moral manager involves the leader's role in promoting ethical conduct in others (role modeling). Includes setting standards, communicating about ethics, and disciplining unethical actions (communication, reward systems, discipline)
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What are the types of justice?
There are 4 types: -Distributive: allocation of resources, benefits, and burdens among members. Think: equal pay - Procedural: How fair are processes that lead to outcomes? Emphasizing transparency, consistency, and impartiality in decision-making. Think: the process of getting a pay raise - Interactional: quality of interpersonal treatment during organizational procedures. Four rules govern fairness perceptions: truthfulness, justification, respect, and propriety. Think: how a supervisor talks to different employees. -Integrative: acknowledgment that the impact of one justice type can be contingent on another. Think: how you set up the process of a raise (procedural) can impact distributive (pay gap or lack of one
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What does justice w/o ethics look like?
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What does ethics w/o leadership look like?
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What does ethics and justice look like together?
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What are the consequences of ethics?
Organizational commitment behavior (OCBs): voluntary, extra-role behaviors that contribute to organizational effectiveness but are not part of formal job descriptions. (they are positive consequences, an example is helping co-workers). Counter-Productive Work Behavior (CWBs) ■ Voluntary behaviors that harm the organization or its members ■ Examples: theft, gossip, absenteeism, sabotage
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When do OCBs occur, and when do CWBs occur?
OCBS: perceptions of organizational justice. When we believe that Rewards and resources are distributed fairly and through transparent and consistent processes. CWBs: When we witness unethical practices or are subjected to unfair treatment, we may disengage morally, allowing us to justify or rationalize CWBs.
97
What are the 6 types of social evaluations?
1) Power 2) Reputation 3) Status 4) Legitimacy 5) Celebrity 6) Stigma
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What is the definition of power to others and to ourselves?
Others: being able to influence others, discretion, and means asymmetrically (you can do it, they can’t do it back). It is not inherently positively or negatively valenced. Ourselves: Pursuing power by authority (a formal role), and/or via credibility and relationship building (e.g., charisma, expertise).
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How do we measure power?
Through a formal position of authority, * Perceived power: confidence, communication and/or demeanor * Influence over others: ability to persuade, lead or command respect * Resource control (providing and withholding)
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What is something unique to power?
When you have power, you can choose to accept or not accept. If you choose to accept, you have the power over how you want to use it. Ex) POWER of a college degree.
101
How do we define reputation to ourselves and to others?
Others: A perception of someone's past behaviors and the expected future performance. For ourselves, we are going to maximize our key characteristics to others (resume).
102
What is something unique about reputation?
Economics-based logic: how you were is going to be how you are and will be. Thus, rewards (e.g., opportunities) will be given accordingly.
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How do we measure reputation?
Rankings, performance reviews, and social media
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How do we define status to others and to ourselves?
Others: A relational rank or prestige accorded to people or groups. It is based on perceived competence, moral worth, or group membership. Doesn’t need previous data to make conclusions Ourselves: We try to signal prestige and rank (e.g., how we talk, what we wear, who we talk to)
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How do we measure status?
awards & nominations, certifications, rankings
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How else can we think about status?
In groups vs out groups, deciding who we associate with, belong to, etc
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What is legitimacy to others and ourselves?
Others: Determination that someone is right to lead, set rules, or take a particular action is fair and proper. Someone is LEGIT. Consciously granted. Given a social license to act. Ourselves: We try to signal legitimacy as a leader or in terms of the right to a course of action through formal authority, demonstrating expertise and competence, showing integrity, building relationships and trust, etc
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How do we view someone as legit?
Sociopolitical Legitimacy & Cognitive Legitimacy
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What is the difference between sociopolitical legitimacy and cognitive legitimacy?
Sociopolitical: The more or less someone meets or exceeds the normative expectations, the more legitimacy is bestowed (more subjective) Cognitive: The better someone fits into a particular category, the More legitimacy is transferred from that category to the person. Apples to apples idea, where if you look and walk the part, then people think, yup, you are the part. 'Fake it until you make it'.
110
What is celebrity to others and to ourselves?
Others: When there is someone attracting a high level of attention and generating positive emotional responses from others. Ourselves: We tend to control what information is shared with the public, broadcasting positive actions or accomplishments, and developing a social media or public perception brand. (Think: PR firms)
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How do we measure "celebrity"?
High volume of positive coverage: * On the news * Social media * Newspapers * Word of mouth
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How do we define stigma to ourselves and to others?
Others: negative, reducing others from a whole and usual person to a tainted, discounted one Ourselves: Being able to control what information is shared to the public
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How do we measure stigma?
* Negative labels * Negative coverage or press * An event that instills negative emotions in others
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What are the 3 aspects of social evaluation?
Rational, emotional, and moral
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What does it mean to be rational regarding social evaluation?
The effort to make reasoned assessments of one’s capabilities or worth
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What does it mean to be emotional concerning social evaluation?
* Emotional responses to people, their attributes and their actions * They tend to be made instantaneously
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What does it mean to be moral regarding social evaluation?
The extent to which the observed person meets, exemplifies, or violates a broadly held set of values or norms Within a society
118
What does power have the capabilities of doing?
○ Make leaders feel more distant from others ○ Make leaders demonstrate less normative behavior and be prone to corruption ○ Increase optimism and rule-based moral thinking
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Describe the different types of followers
Passive Followers: Low on Critical Thinking and Low on Activity. Push in and Push out Conformist: Low CT and H in active, think "yes men", active b/c we tell them what to do Exemplary: highly engaged stars, think independently, and contribute effectively Alientated: poorly engaged critics Pragmatist: take the middle ground with limited impact