Leadership & Management

Question 1

Staff incidences of mistreatment, neglect, abuse, or misappropriation of personal property must be reported immediately to…

Answer 1

law officials

Question 2

A quick emergency decision by an administrator is a characteristic of…

Answer 2

situational leadership

Question 3

In a transformational model,

Answer 3

permanent, consistent staffing assignments are introduced

Question 4

Putting the needs of others first is a characteristic of what type of leadership?

Answer 4

servant

Question 5

In a sole proprietorship, governing body is the…

Answer 5

individual owner

Question 6

Using praise and making sincere comments to staff is a characteristic of what type of leadership?

Answer 6

transformational

Question 7

In what phase do surveyors gather basic information by examining various departments?

Answer 7

initial tour

Question 8

A/an __________ blank survey is a more comprehensive review of a facility…

Answer 8

Extended

Question 9

The ___________________ provides protection to the handicapped by ensuring access to employment, recreation, transportation, and communication.

Answer 9

Americans with Disability Act

Question 10

Acknowledgement of an employee’s efforts is an element of _________________.

Answer 10

respect

Question 11

The _________________ department provides emotional support to residents and families.

Answer 11

Social Services

Question 12

Knowing what is important to you in a leadership role as an element of ______________.

Answer 12

caring and nurturing self and others

Question 13

In the ________________ phase, surveyors conduct a thorough medical review and observee care provided to residents.

Answer 13

information gathering

Question 14

_______________ is the nationally leading authority on licensing, credentialing, and regulating the administrators of long term care organizations.

Answer 14

The National Association of Long Term Care Administrator Boards

Question 15

PDSA, known as the Deming cycle, stands for ______________.

Answer 15

Plan. Do. Study. Act.

Question 16

The dimension of quality called outcome is ____________.

Answer 16

the result of the effort made

Question 17

Providing most of the direction for performance and monitoring employee behaviors closely is a characteristic of _____________ leadership.

Answer 17

traditional

Question 18

In ______________, residents or family members participate in guided discussion.

Answer 18

focus groups

Question 19

The Life Safety Code …..

Answer 19

Sets forth requirements for the construction of nursing facilities

Question 20

Keeping everyone informed is an element of…

Answer 20

communication

Question 21

Leadership style is shifting to decisions on daily care being made by…

Answer 21

those directly providing care

Question 22

The consistent provision of service to Residents is an element of…

Answer 22

quality and service

Question 23

A/an ______________ survey may be used when there is a complaint against the facility.

Answer 23

abbreviated

Question 24

In the _____________ phase of the Deming cycle, data is collected and analyzed.

Answer 24

Do