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Lean brainscape for test Flashcards

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1
Q

What are the 6Ss of Six Sigma?

A

Sort; Set in order; Shine; Standardise; Safe; Sustain

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2
Q

What does Kaizen mean?

A

Methodical process analysis; Include people in the process; continuous improvement

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3
Q

What are the 3 components of Lean to embed CI in an organisation?

A

Management Systems & Control; Excellent Processes; High performance teams

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4
Q

What is unnevenness of operation called? 3Ms

A

Mura

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5
Q

What is a PDCA Cycle also known as?

A

Deming cycle

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6
Q

What 5 things should the ideal process be?

A

Right; On time; First time; Every time; At minimum cost

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7
Q

What is Gemba?

A

The workplace/ the shop floor

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8
Q

What is box 6 of the A3 nine box process?

A

Future state

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9
Q

What mapping techniques should be used for Process level?

A

Functional deployment mapping; four fields

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10
Q

What are Kipling’s 6 questions for problem solving and creating a problem statement?

A

What; Why; When; Where; How; Who

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11
Q

What does SCAMPER stand for?

A

Substitute; Combine; Add; Modify; put to other Purposes; Eliminate; Rearrange/Reverse

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12
Q

What is a “Deming Cycle” also known as?

A

PDCA cycle

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13
Q

What are the 5 key features of Kaizen?

A

Continuous; incremental; participative; low cost; uses staff knowledge

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14
Q

What is box 4 of the A3 nine box process?

A

Problems/Issues & Challenges

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15
Q

What is cycle time?

A

Average time taken by any work centre to process one item

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16
Q

How to calculate the efficiency of the process (or valued added ratio)?

A

Value added time divided by total time

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17
Q

How should customers be segmented for VoC?

A

by similar need for products and services

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18
Q

What are Delighters?

A

Excitement requirements - unexpected features that impress customers

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19
Q

Who was Six Sigma developed by?

A

Motorola

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20
Q

What is failure demand?

A

Demand resulting from the provider not doing what the customer expects, or breaks promises

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21
Q

What are the four stages of problem solving methodology?

A

Problem investigation; Grasp the situation; Cause investigation; Root Cause identification; Solution!

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22
Q

What is the Kano model?

A

Helps understand customer needs - Dissatisfiers; Satisfiers; Delighters

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23
Q

What is box 8 of the A3 nine box process?

A

Benefits

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24
Q

What is the probability of a good making it through a multi-step process called?

A

The rolled throughput yield

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25
What is the yield?
The Probability of a good product
26
What is going to the workplace called?
Gemba
27
What is Muri?
Overburdening
28
What did Sakich Toyada develop in 1902
A loom that stops automatically on defect
29
When was "The Machine that changed the world" released?
1990
30
What are the 3 main methods of improvement?
Breakthrough improvement; Continuous improvement;'A mis of the two!
31
What is box 3 of the A3 nine box process?
SMART improvement targets
32
When was "Lean Thinking" released?
1996
33
What is box 2 of the A3 nine box process?
Current state data
34
What are "Sangen Shugi"?
The three actualities - Place; Part; Situation - Genchi; Genbutsu; Genjitsu
35
Similarities between Lean and Six Sigma
Continuous improvement; customer focused; improve quality; structured approach to identifying and eliminating root causes
36
What does SIPOC stand for?
Suppliers; Inputs; Processes; Outputs; Customers
37
What are the 3Ms? (the focus of lean)
Mura; Muda, Muri
38
What is box 7 of the A3 nine box process?
Actions
39
Who wrote "Lean Thinking"?
Womack and Jones
40
What is the most important waste according to Ohno?
Over-production
41
What are the focuses of Lean?
Shortening throughput time of the value steam; eliminating waste; Direct shop-floor observation; improvement with the organisation
42
What is the Hawthorne effect?
Change in behaviour when being observed
43
What is Muda?
Waste
44
What are the four stages of Kaizen method?
Analyse; Trials; Make changes; Implement
45
What are the 5 steps for gathering and analysing the Voice of the Customer?
Identify; Segment; Listen to VoC; Translate VoC to CCR; Prioritise; Defince process indicators
46
Benefits of an A3 report?
Logical thinking; decision making (1 page); Standardised approach; Forces all issues to be addressed; Focuses on problem solving; Eliminates waste; Forces questions
47
What is box 1 of the A3 nine box process?
Reason for improvement
48
What is "Genchi Genbutsu"?
Management by fact or go show me - to see and do oneself is to truly understand
49
What mapping techniques should be used for Enterprise level?
SIPOC; Enterprise Modelling (Porter)
50
What is Poka-yoke?
Mistake proofing
51
What are Satisfiers?
Standard and expected characteristics that are spoken and expected by customers
52
What is planned cycle time?
The target time - geneally set at about 85% of Takt time
53
Who was the pioneer of Kaizen?
Masaaki Imai - Gemba Kaizen
54
Who invented the "Stand in a circle" method
Taiichi Ohno
55
What are the 5 principle prompts of the future state map?
Value; Value Stream; Flow; Pull; Perfection
56
What are the focuses of Six Sigma?
Reducing variation; improving the process to add customer value; data and statistics based; improvement of the organisation
57
What is the point of Pareto charts?
Focus attention to the problems causing most waste - therefore promoting efficient countermeasures
58
What chart could be used for showing movement of people/goods most effectively?
Spaghetti chart
59
What are the problem solving techniques?
Three actualities (Sangen Shugi); Stand in a circle; Gemba; Problem recognition; Root causes; Kipling; 5 Whys; Cause and effect/Fishbone; Pareto charts;
60
What are the steps for translating VoC to CCR?
Voice of the customer (what they say); Key customer issue (what they want); Critical to customer requirement (how they want it)
61
What is the definition of a Customer?
Any person or organisation that receives a product or service (output) from the work activities (process)
62
What are the normal bones on the fishbone?
5M and 1P - measurement, machinery; mother nature; material; method; people
63
What mapping techniques should be used for System level?
SIPOC; Value Stream Mapping
64
Who wrote "The Machine that changed the world"?
Womack, Jones and Roos
65
When was Six Sigma invented?
1985
66
What is box 9 of the A3 nine box process?
Insights
67
What are the 3 types of Kaizen?
Gemba Kaizen; Hoshin Kaizen; Kaikaku
68
What are Dissatisfiers?
Expected features that are often unspoken but create disappointment if not present
69
What are the three categories of waste walks?
Proactive/CI/Kaizen; Post-improvement control/audit; Identify Value and Failure Demand
70
What are the 3 levels of mapping hierarchy?
Enterprise; System; Process
71
What is Waste called? 3Ms
Muda
72
What are the 3 elements of the ideal state?
Diagram; Description; Principles
73
What is overburdening called?
Muri
74
What is the probability of a good product called?
The yield
75
How do we improve?
Understand where you are now; Detemine where you need to get to; Work out how to get there!
76
What is Mura?
Unnevenness of operation
77
Lean focuses on…
Right things, right place, right time, right quantity… whilst minimising waste, being flexible and able to adapt
78
What is a method for driving problem focus and results?
Pareto charts
79
What are the four things to consider when implementing Lean?
Pressure to change; Vision; Capacity to change; Actionable first steps
80
What is a value stream?
All actions required to bring a product or service from concept to launch and from order to delivery
81
What are the five principles of Lean?
Value; Value Stream; Flow; Pull; Perfection
82
What is waste?
Activity that does not add value as defined by the customer
83
Who invented the automatic stopping loom?
Sakichi Toyoda (1902)
84
What are the 3 challenges for performance measurement?
Quantification; balance; unintended consequences
85
How to identify the customers for VoC?
Use the SIPOC
86
What is box 5 of the A3 nine box process?
Way ahead
87
What is value demand?
Demand for a service, created by the customer when they need something from a provider
88
What is the Takt time?
Total available time MINUS losses DIVIDED BY Customer Demand - it’s the rate of production required to fulfil demand
89
What are the sources of customer information for VoC (step 3)?
Internal and External data; Listening post; Research methods

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