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Flashcards in Lean_Six_Sigma Deck (88)
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1

Define "Lean"

>Improvement in process time and reduction in costs by removal of Non-Value Added steps
>"War on Waste"

2

Define "Six Sigma"

>Identification and management of process variation optimizing performance by approaching zero process defects.
> "War on Variation"

3

Define "Theory of Constraints"

>Identification of process constraint and providing a means to subordinate the process to it's constraint.
>"Constraint mitigation"

4

List the 5 Principles of Lean

1. Value (from the customer's point of view)
2. Value Stream
3. Flow
4. Pull
5. Perfection

5

List the 5 Focuses of TOC

1. Identify
2. Exploit
3. Subordinate
4. Elevate
5. Repeat step 1-5

6

List the 8 Forms of Waste

T - Transportation
I - Inventory
M - Motion
W - Waiting
O - Over-Production
O - Over-Processing
D - Defects
U - Under utilization of employees
*these are always non-value added steps

7

What is the Six Sigma Process
(5 Steps)

D - Define
M - Measure
A - Analyze
I - Improve
C - Control

8

Green Belt Responsibilities (3)

> Lead events
> Manage Team Dynamics
> Input/Record event data

9

Black Belt Responsibilities (3)

> Train and Coach Green Belts
> Experts on Lean & Six Sigma Tools
> Lead Six Sigma events

10

A good facilitator does what? (4)

> Asks questions to get the team to make decisions
> Asks for ideas about how to accomplish a task
> Observes and gives feedback
> Ensure everyone's input is taken

11

Brainstorming is used for what? (1)

> Generating ideas for possible solutions

12

What are 2 tools ued to organize ideas generated during brainstorming? (2)

> Pick Chart
> Affinity Diagram

13

Once ideas are generated from brainstorming, how should the group pick the best idea(s) from the list? (1)

> Voting

14

A Value Stream Map (VSM) is part of what processes? (3)

> Rapid Improvement Event (RIE)
> Value Stream Analysis (VSA)
> Project

15

What or who is used during an Rapid Improvement Event (RIE)? (4)

> Value Stream Analysis (VSA)
> TOC
> Process Owners
> Employees

16

When are projects chosen? (6)

> Significant or unexplained variation in the process
> Root cause of major problem not readily apparent
> Complex problem
> Significant quality problem
> Test failures w/o obvious cause
> Significant data analysis required to understand problem

17

What does SIPOC stand for?

S - Suppliers (internal/external)
I - Inputs (the resources supplied)
P - Process (series of work steps)
O - Outputs (product, service, or information that's delivered to customer)
C - Customer (external/internal)

18

What are some uses for a SIPOC? (2)

> Identification source for event team members
> Identifies all relevant factors in a process - from supplier to the customer

19

When is the DMAIC process used? (2)

> Rapid Improvement Event (RIE)
> Project

20

True/False:
Stakeholder Analysis is a good tool to use when project support is critical and may not be at the level required within an organization's leadership.

True

21

What are the critical elements in a Communication Plan? (3)

> Target
> Frequency
> Media to be used

22

What are the two types of customers in a process? (2)

> Internal
> External

23

What does VOC stand for?

Voice of the Customer

24

What are two sources used to collect the VOC? (2)

> Reactive sources
> Proactive sources

25

What are 2 types of reactive sources of the VOC?

> customer complaints
> warranty issues

26

What are 3 typs of proactive sources of the VOC?

> surveys
> direct contact
> focus groups

27

What does CTX stand for?

Critical to Variables

28

What are the 5 types of CTX's? (5)

> Critical to Quality (CTQ)
> Critical to Process (CTP)
> Critical to Delivery (CTD)
> Critical to Cost (CTC)
> Critical to Safety (CTS)

29

What does "Gemba" mean? (2)

"Real place"
"Go see"

30

What are 5 "actuals" of Walking the Process? (5)

1. Go to the 'actual' workplace.
2. Engage the people who do the 'actual' work.
3. Observe the 'actual' process.
4. Collect the 'actual' data.
5. Understand the 'actual' value stream.