Learning & Development

Question 1

Action mapping

Answer 1

Instructional design model based on concept that training should be tightly focused on specific performance measures that the organization has determined are important.

Question 2

ADDIE model

Answer 2

Instructional systems design framework consisting of five steps that guide the design and development of learning programs.
[Analyze, Design, Develop, Implement, and Evaluate]

Question 3

Apprenticeship

Answer 3

Related to technical skills training; often a partnership between employers and unions

Question 4

Assessment centers

Answer 4

Assessment tools that provide candidates a wide range of leadership situations and problem-solving exercises.

Question 5

Auditory learners

Answer 5

People who learn best by relying on their sense of hearing.

Question 6

Blended learning

Answer 6

Planned approach to learning that includes a combination of instructor-led training, self-directed study, and/or on-the-job training

Question 7

Career development

Answer 7

Progression through a series of employment stages characterized by relatively unique issues, themes, and tasks.

Question 8

Career management

Answer 8

Preparing, implementing, and monitoring employees’ career paths, with a primary focus on the goals and needs of the organization.

Question 9

Career planning

Answer 9

Actions and activities that individuals perform in order to give direction to their work lives

Question 10

Coaching

Answer 10

Focused, interactive communication and guidance intended to develop and enhance on-the-job performance, knowledge, or behavior

Question 11

Developmental activities

Answer 11

Activities that focus on preparing employees for future responsibilities while increasing their capacity to perform their current jobs.

Question 12

Distance learning

Answer 12

Process of delivering educational or instructional programs to locations away from a classroom or central site.

Question 13

Dual career ladders

Answer 13

Career development programs that identify meaningful career paths for professional and technical people outside traditional management roles.

Question 14

E-learning

Answer 14

Electronic media delivery of educational and training materials, processes, and programs

Question 15

Individual development plan (IDP)

Answer 15

Document that guides employees toward their goals for professional development and growth.

Question 16

Job enlargement

Answer 16

Process of broadening a job’s scope by adding different tasks to the job.

Question 17

Job enrichment

Answer 17

Process of increasing a job’s depth by adding responsibilities to the job.

Question 18

Job rotation

Answer 18

Movement between different jobs.

Question 19

Kinesthetic learners

Answer 19

People who learn best through a hands-on approach; also called tactile learners

Question 20

Leader development

Answer 20

Training and professional development programs targeted at assisting management- and executive-level employees in developing the skills, abilities, and flexibility required to deal with a variety of situations.

Question 21

Leadership

Answer 21

Ability to influence, guide, inspire, or motivate a group or person to achieve their goals.

Question 22

Learning management system (LMS)

Answer 22

System that holds course content information and has the capability of tracking and managing employee course registrations, career development, and other employee development activities.

Question 23

Learning organization

Answer 23

Organization characterized by a capability to adapt to changes in environment.

Question 24

Mentoring

Answer 24

Relationship in which one person helps guide another’s development

Question 25

On-the-job training (OJT)

Answer 25

Training provided to employees at the work site utilizing demonstration and performance of job tasks.

Question 26

Organizational learning

Answer 26

Acquisition and/or transfer of knowledge within an organization through activities or processes that may occur at several organizational levels; ability of an organization to learn from its mistakes and adjust its strategy accordingly.

Question 27

Pilot programs

Answer 27

Learning/development programs offered initially in a controlled environment with a segment of the target audience.

Question 28

Situation judgment tests (SJTs)

Answer 28

Assessment tools that present prospective leaders with sample situations and problems they might encounter in a work environment.

Question 29

Successive approximation model (SAM)

Answer 29

Instructional design model that works to gain feedback and build models early in the process; generally has three phases: preparation, iterative design, and iterative development.

Question 30

Training

Answer 30

Process by which employees are provided with the knowledge, skills and abilities (KSAs) specific to a task or job.

Question 31

Visual learners

Answer 31

People who learn best by relying on their sense of sight.

Question 32

Webconferencing

Answer 32

Using the Internet to conduct meetings and give presentations to an audience who has joined the meeting remotely.

Question 33

Webinar

Answer 33

Form of webconferencing where a presenter facilitates communication of material or information to an audience in real time.