Learning Selling

Question 1

The ability to make good judgments and quick decisions, typically in a particular domain

Answer 1

Business acumen

Question 2

Act with the highest standard of honesty, fairness, and integrity

Answer 2

Ethics

Question 3

Show respect for our customers and for each other

Answer 3

Respect

Question 4

Offer the finest and most reliable products available

Answer 4

Quality

Question 5

Be open to new thinking and approaches

Answer 5

Flexibility

Question 6

Respect and reflect the customers, communities, and cultures we serve

Answer 6

Diversity

Question 7

Invest in our people

Answer 7

Employee focus

Question 8

Work with passion for our customers and for our business

Answer 8

Enthusiasm

Question 9

Six key techniques in the selling process

Answer 9

Build rapport 
Ask questions
Listen
Position the product
Communicate the benefits 
Ask for the sale

Question 10

Five ways to minimize anxiety

Answer 10

Remember the audience is your friend
Memorize the most important parts of what you'll say
Practice positive self talk
Breathe 
Check your appearance

Question 11

Three steps that works for all learners

Answer 11

Educate
Demonstrate
Practice

Question 12

Five key facts to how adults learn

Answer 12

Variety 
Experience 
Relevance
Brevity
Self discovery

Question 13

Three adult learning styles

Answer 13

Visual
Auditory
Tactile

Question 14

The _________ are what makes the product great?

The _________ are how the features meet the customers needs?

Answer 14

Features

Benefits

Question 15

Using your voice effectively

Answer 15

Rate
Volume
Force
Pitch

Question 16

Five steps in the installation process

Answer 16

Review site survey
Acquire necessary materials 
Conduct team meeting
Perform actions
Follow up

Question 17

Keenness and depth of perception, discernment, or discrimination especially in practical matters

Answer 17

Acumen

Question 18

What kicked off Oct 5 2015 through Oct 9 2015

Answer 18

Customer service week

Question 19

Comcast formed Business Services and launched Internet and voice services for small businesses with less than 20 employee

Answer 19

2006

Question 20

Comcast introduces metro Ethernet services for mid-sized businesses.

Answer 20

2011

Question 21

Comcast introduces a 100 Mbps Internet speed tier for business customers

Answer 21

2011

Question 22

Comcast Business Services launches Comcast Business Hospitality, a new product suite consisting of Ethernet, Internet, video and voice services packaged in one integrated offering customized for the hospitality industry

Answer 22

2013

Question 23

Comcast Business Services unveils Upware™ – a cloud-based business-to-business software marketplace for small business customers

Answer 23

2013

Question 24

Our vast and constantly growing footprint spans __ regional networks in __ states

Answer 24

29

39

Question 25

An enhanced Fiber Optic network, with more than _________ miles of fiber, that provides high speed, high quality and high definition services to a number of large companies

Answer 25

145,000

Question 26

Comcast business promise

Answer 26

If your service is interrupted, we promise to resolve it as quickly as possible. If you report a service interruption that was our issue, you will receive a bill credit. It's that simple.