Lecture 11-Leadership

Question 1

Necessary attributes of a FS manager

Answer 1

• fiscally responsible
• knowledgable about regulations
• able to describe role of fs within larger organization
• aware of workforce issues
• sensitive to customer needs
• facile with technology
• able to implement continuous quality improvement

Question 2

Management

Answer 2

process of reaching organizational goals by working with and through people and organizational resources
purpose is to influence other to increase productivity

Question 3

Leadership

Answer 3

• leader creates a vision for the organization, promotes major changes in goals and procedures, sets and communicates new directions and inspires subordinates
• characteristic behaviours and traits exhibited over time in the process of inspiring others

Question 4

Characteristics of effective managers

Answer 4

• technical expertise and knowledge

- interpersonal skills that promote participative environment

Question 5

Practices of effective managers

Answer 5

• foster an environment or learning, innovation and risk taking
• believe and treat employees as most important resource in department

Question 6

Manager’s role (Mintzberg Model)

Answer 6

• interpersonal (building and maintaining contacts/relationships)
• informational (monitor operations, disseminate info)
• decisional (identify and interpret trends, develop new approaches, set priorities)

Question 7

Responsibility

Answer 7

managers obligation to perform certain tasks or duties

Question 8

Authority

Answer 8

power to allocate resources in performance of tasks or duties

Question 9

Who developed the Functional- Hierarchical Organizational structure

Answer 9

Frederick Taylor

Question 10

Planning- managerial functions

Answer 10

• determine future of organization or group
• is a continuous process
• 3 types of planning: strategic (long range, based on new opportunities), operational (short-range, based on existing facilities) and performance (built on employee potential)

Question 11

Organizing- managerial fuctions

Answer 11

• defining fine points of job specification and determining how work is to be grouped
• breaking down tasks and assignments and establishing authority, responsibility and communication for each

Question 12

Leading/influencing-managerial functions

Answer 12

process of guiding the activities of an organizations members by enthusiasm, hard work, and inspiration to move toward organizational goal attainment

• purpose to increase productivity
• requires interpersonal skills and effective communication and motivation

Question 13

Controlling-managerial functions

Answer 13

• process of measuring work performance to actual outcomes that are consistent with the planned outcomes specified by the goals and objectives
• ensures accountability

Question 14

Managerial power

Answer 14

ability to influence someone or something to change the course of events or overcome resistance

Question 15

5 types of managerial power

Answer 15

expert, referent, legitimate, reward and coercive

Question 16

Expert

Answer 16

based on expert knowledge, experience or information

Question 17

Referent

Answer 17

based on personal charisma or personality

Question 18

Legitimate

Answer 18

granted based on position or title held

Question 19

Reward

Answer 19

based on control of resources to compensate individuals for good performance

Question 20

Coercive

Answer 20

based on punishing those who make mistakes or perform poorly

Question 21

Participative management

Answer 21

creating a work environment in which employees are encouraged to participate in decision making
requires dedication and persistence of management

Question 22

Creating a participative work culture

Answer 22

• train and develop employees to their highest potential: on the job training, job rotation, apprenticeship and mentoring
• share decision making authority
• build a team mindset
• compensate and reward employee achievement
• remove obstacles to employee advancement
• communicate effectively

Question 23

General motivation guidelines

Answer 23

• reinforce desired performance or achievement by providing formal rewards
• design jobs that are interesting and challenging
• praise positive aspects of the performance and suggest specific improvements without threats or punishment

Question 24

Employee empowerment

Answer 24

employees organized into self divided teams and empowered to do their jobs and even to change work processes if that will improve product quality

Question 25

3 levels of empowerment

Answer 25

suggestion, job, high

Question 26

Suggestion

Answer 26

employees are encouraged to contribute ideas through formal suggestion systems but managers retain decision making power

Question 27

Job

Answer 27

employees are involved in job design, exercise a larger variety of skills, get more feedback and are responsible for an identifiable piece of work

Question 28

high

Answer 28

thrives in a culture that promotes participative management where info on the organizations business performance is shared

Question 29

Barriers to participative management

Answer 29

- employee skepticism - employee level of development - fear of failure, job insecurity - managers who have no experience in a participative environment