Lecture 2

Question 1

What are Business Processes?

Answer 1

Collection of workflows for goods and services.

Question 2

What are Functional Business Processes?

Answer 2

Processes specific to business functions like sales.

Question 3

What does Manufacturing and Production include?

Answer 3

Includes assembling, quality checks, and material bills.

Question 4

What is the focus of Sales and Marketing?

Answer 4

Identifies customers and promotes product awareness.

Question 5

What does Finance and Accounting involve?

Answer 5

Involves managing cash, paying creditors, and reporting.

Question 6

What is the focus of Human Resources?

Answer 6

Focuses on hiring, evaluating, and benefits enrollment.

Question 7

What is a Transaction Processing System (TPS)?

Answer 7

A computerized system that performs and records daily transactions necessary to conduct business.

Question 8

What does a Management Information System (MIS) provide?

Answer 8

Provides performance reports for middle management.

Question 9

What is a Decision Support System (DSS)?

Answer 9

A system that focuses on unique and rapidly changing problems.

Question 10

What is the purpose of an Executive Support System (ESS)?

Answer 10

Helps senior management make nonroutine decisions requiring judgement, evaluation, and insight.

Question 11

What is a Digital Dashboard?

Answer 11

Displays key performance indicators on a single screen.

Question 12

What characterizes the Operational Level?

Answer 12

Involves day-to-day structured decision-making.

Question 13

What characterizes the Managerial Level?

Answer 13

Covers semi-structured decisions over weeks to months.

Question 14

What characterizes the Executive Level?

Answer 14

Makes long-term, unstructured strategic decisions.

Question 15

What are Ad hoc Reports?

Answer 15

Custom reports generated for specific needs.

Question 16

What are Exception Reports?

Answer 16

Highlight deviations from expected performance.

Question 17

What is Linear Programming?

Answer 17

Mathematical method for optimizing resource allocation.

Question 18

What is Dynamic Programming?

Answer 18

Breaks problems into simpler subproblems for solutions.

Question 19

What are Predefined Goals?

Answer 19

Specific objectives set for decision-making processes.

Question 20

What are External Data Sources?

Answer 20

Information from outside the organization for analysis.

Question 21

What are Visualization Tools?

Answer 21

Graphs and images used for presenting data.

Question 22

What is a Web Interface Portal?

Answer 22

Integrated platform for accessing business content.

Question 23

What are Key Performance Indicators (KPIs)?

Answer 23

Metrics used to evaluate business success.

Question 24

What are Cross-Functional Workflows?

Answer 24

Processes that span multiple functional areas.

Question 25

What are Enterprise Applications?

Answer 25

Systems that span functional areas and include all levels of management.

Question 26

What are Enterprise Systems?

Answer 26

Used to integrate business processes into a single software system.

Question 27

What is a Data Repository?

Answer 27

Centralized storage for fragmented business information.

Question 28

What is Supply Chain Management?

Answer 28

Manages relationships with suppliers and logistics.

Question 29

What do SCM Systems do?

Answer 29

Automate information flow across organizational boundaries.

Question 30

What is a Warehouse Management System?

Answer 30

System managing inventory and warehouse operations.

Question 31

What is a Transportation Management System?

Answer 31

System optimizing transportation and logistics operations.

Question 32

What is Customer Relationship Management?

Answer 32

Deals with customers in sales, marketing, and services.

Question 33

What do CRM Systems do?

Answer 33

Integrate customer-related processes and consolidate information.

Question 34

What are Knowledge Management Systems?

Answer 34

Enable organizations to better manage processes for capturing and applying knowledge.

Question 35

What is Tacit Knowledge?

Answer 35

Exists within a person's mind and is private and unique.

Question 36

What is Explicit Knowledge?

Answer 36

Knowledge that has been articulated, codified, and made public.

Question 37

What is Knowledge Transfer?

Answer 37

Moving knowledge between tacit and explicit states.

Question 38

What is an Intranet?

Answer 38

Internal network accessible only by employees.

Question 39

What is an Extranet?

Answer 39

External network for authorized vendors and suppliers.

Question 40

What is E-business?

Answer 40

Using digital technology for major business processes.

Question 41

What is E-commerce?

Answer 41

Buying and selling goods over the internet.

Question 42

What is E-government?

Answer 42

Application of internet technologies to enable government relationships.

Question 43

What is Collaboration?

Answer 43

Working with others to achieve shared goals.

Question 44

What are Interorganizational Systems?

Answer 44

Systems facilitating information flow between organizations.

Question 45

What are Management Decisions?

Answer 45

Choices made by managers based on data analysis.

Question 46

What is Production Efficiency?

Answer 46

Optimizing production processes to reduce waste.

Question 47

What is Social Business?

Answer 47

Using social platforms for employee engagement.

Question 48

What are Cloud Collaboration Services?

Answer 48

Online tools for teamwork, like Google Drive.

Question 49

What is the Information Systems Department?

Answer 49

The formal organizational unit responsible for IT services.

Question 50

Who are Programmers?

Answer 50

Specialists who write software instructions.

Question 51

What do Systems Analysts do?

Answer 51

Translate business needs into IT requirements.

Question 52

What do Information System Managers oversee?

Answer 52

Teams of IT specialists.

Question 53

What is the role of a Chief Information Officer (CIO)?

Answer 53

Senior manager overseeing IT use in firms.

Question 54

What is the role of a Chief Security Officer (CSO)?

Answer 54

In charge of information systems security for the firm.

Question 55

What is the role of a Chief Privacy Officer (CPO)?

Answer 55

Ensures compliance with data privacy laws.

Question 56

What does a Chief Knowledge Officer (CKO) manage?

Answer 56

The firm's knowledge management program.

Question 57

What is the role of a Chief Data Officer (CDO)?

Answer 57

Responsible for governance and utilization of information.

Question 58

Who are End Users?

Answer 58

Representatives of departments outside of the information systems group.

Question 59

What is IT Governance?

Answer 59

Strategy and policies for IT use in organizations.

Question 60

What are Collaboration Tools?

Answer 60

Platforms for teamwork, like Skype and Adobe Connect.

Question 61

What is a Business Mission?

Answer 61

Specific goals assigned to teams in organizations.

Question 62

What are Formal Teams?

Answer 62

Groups with defined roles and responsibilities.

Question 63

What are Informal Teams?

Answer 63

Casual groups working towards common objectives.

Question 64

What is Decision Making?

Answer 64

Process of making choices based on information.

Question 65

What do Telecommunications Managers oversee?

Answer 65

Communication systems within the organization.

Question 66

What do Database Specialists manage?

Answer 66

Data storage systems.

Question 67

What do Project Managers do?

Answer 67

Leaders coordinating specific projects within teams.