Lecture 2

Question 1

Supply Chain Mastery (views)

Answer 1

1. Customer/markets view
2. Operations view
3. Organizational and implementation view

Question 2

Guiding Principles of SCM (7 principles)

Answer 2

1. Segment customers based on service needs (logistical characteristics(lead time, packaging), market/customer profitabilities, requirements, needs)
2. Customize the logistics network (adjustment to customer service demands and requirements)
3. Listen to signals of market demand and plan accordingly (forecasting and determine the subsequent steps to stay in touch with actual demand)
4. Late product differentiation (Variability of products and late-stage customizing)
5. Source strategically (managing procurement processes in which the procedures, methods, and sources are re-evaluated to optimize value to the organization)
6. Develop a supply chain-wide technology strategy (integration of new technology systems (ERP, RFID))
7. Measuring performance (adopting measures that apply to every link in the supply chain and include both service and financial metrics)