lecture 6

Question 1

communication definition

Answer 1

exchagne of information, thoughts, feelings

Question 2

importance of good communication

Answer 2

patient perception
protection from potential legal issues
aids in positioning
relationship with coworkers

Question 3

what does sop stand for

Answer 3

standard operating procedure

Question 4

sop relationship with patients

Answer 4

5 - relationship with patients

#6 - professional relationships

Question 5

successful communication requires

Answer 5

speaking
listening
observing
writting
open mind
self-knowledge

Question 6

3 communication methods

Answer 6

verbal
written
nonverbal

Question 7

what is paralanguage and what are 6 factors

Answer 7

now what you say but how you say it
rate
volume
inflection
tone
pitch
vocal patterns

Question 8

non verbal communication examples

Answer 8

facial expressions
body motions
eye contract
touching
distance

Question 9

open body stance

Answer 9

arms open
feet towards patient
looking at patient

Question 10

why dont u give outpatients a specific time they will be seen

Answer 10

ER patients take first priority

Question 11

in patients

Answer 11

patients who stay at the hospital

Question 12

steps to talking to patient

Answer 12

introduction
patients history
Assessing the patient

Question 13

good questions to ask when taking history

Answer 13

localization
onset
quality
aggravating or alleviating factors
associated manifestations

Question 14

how would u deal with an unconscious patient in the xray room

Answer 14

consent from top person, maintain professionalism as patient usually remember things

Question 15

types of feedback

Answer 15

directive vs facilitative

Question 16

receiving feedback

Answer 16

be open
understand and accept
reflect

Question 17

giving feedback

Answer 17

constructive
specific tasks
follow up
praise what u preach

Question 18

reflection in action

Answer 18

during the experience

Question 19

Reflection on action

Answer 19

happens after the experience

Question 20

directive feedback

Answer 20

tells learner what is from and how to fix it

Question 21

facilitative feedback

Answer 21

guides learners towards self correction

Question 22

non assertive communication

Answer 22

passive behaviour
not expressing emotions
allows other to infringe on persons rights

Question 23

assertive communication

Answer 23

expressing feelings that doesnt infringe on others
direct and honest

Question 24

aggresive communication

Answer 24

expressing feelings that infringes on persons rights
direct and hostile

Question 25

conflict is more likely if patient is

Answer 25

intoxicated fatigued confused addiction

Question 26

deescalating hostility

Answer 26

firm but understanding dont let patient get between u and exit Don't handle the situation alone

Question 27

common causes of conflict with coworkers

Answer 27

lack of communication interdependence differences in style change in workplace job insecurity stressful environment

Question 28

preventing conflict with coworkers

Answer 28

educated on department polices proper staffing levels no personal problems understand others motivations/reasoning