Lecture 7: Listening

Question 1

Types of listeners in a group:

Answer 1

• People-oriented
• Action-oriented
• Content-oriented
• Time-oriented

Question 2

Negative forms of listening:

Answer 2

• Pseudo: not really listening
• Disruptive: interruptive
• Selective: only what related to self
• Insulated: ignores unpleasant or difficult criticism
• Defensive: cannot stand adversities
• Face-value: focused on content and excludes intention or emotional cues.

Question 3

Challenges in group listening:

Answer 3

• Energy demanding
• Relationship levels impact intention and reception
• Varying levels of engagement or investment
• Limited influence and contribution
• Distractions increase

Question 4

Advantages in group listening:

Answer 4

• More time to reflect and analyze
• More perspectives
• Interaction and energy can be increased

Question 5

How to improve group listening?

Answer 5

• Stop talking
• Take breaks
• Ask open ended questions
• Employ active listening

Question 6

Active listening

Answer 6

Actually paying attention, not only hearing.

Question 7

How to improve active listening?

Answer 7

• Display listening body language
• Paraphrase for agreement
• Quiet your inner monologue

Question 8

What to avoid in groups:

Answer 8

• Me, myself and I
• Judgements
• Interrupting
• Fake questions